About ZigZag
ZigZag is an eCommerce returns management platform for retailers.
ZigZag is a comprehensive software-as-a-service platform focused on managing eCommerce returns for retailers and brands. It aims to transform the post-purchase experience from a cost center into a revenue retention tool. The core of the product is a customer-facing returns portal that integrates with eCommerce platforms like Shopify, allowing shoppers to easily initiate returns, exchanges, or receive store credit. Key features include live exchanges to 'save the sale', options for paid returns to recover logistics costs, and a global network of carriers to handle cross-border returns. For back-end operations, ZigZag offers a Returns Management System (RMS) for warehouses to efficiently process, grade, and route returned items. The platform also provides a reporting hub for analytics on return reasons and carrier performance. Pricing is available for its Shopify app, with a free tier for UK domestic returns and paid plans for higher volumes and international capabilities, including a 14-day free trial.
Pros & Cons
- Offers a comprehensive suite of tools to manage the entire returns lifecycle.
- Features like live exchanges and store credit help retailers retain revenue.
- Provides a global carrier network, simplifying international and cross-border returns.
- A dedicated Shopify app with a free tier makes it accessible for smaller retailers.
- Focuses on improving customer experience during the post-purchase phase.
- Pricing for enterprise-level services beyond the Shopify app requires a sales call.
- The platform is highly specialized for returns, so it may not replace a full logistics or WMS suite.
- Full feature set, like 'Shop Now' exchanges, is limited to higher-tier plans.
Features
Key features
A customer-facing portal to initiate and manage returns, available for platforms like Shopify.
Allows customers to exchange items for different products, helping to retain revenue.
Enables retailers to configure and charge for returns to recoup shipping costs.
Offers customers the option to receive a refund as a gift card or store credit, keeping cash in the business.
Integrates with a network of carriers across 170+ countries for international returns management.
Provides analytics and insights into returns data to help retailers make smarter decisions.
Facilitates in-person returns to physical store locations, driving footfall.
A system for warehouses and 3PLs to manage the receiving, grading, and processing of returned goods.
Additional features
Offers digital, paper-free return options for increased efficiency and sustainability.
Handles customs clearance for international returns.
Helps automate the process of recovering costs for lost, delayed, or damaged parcels from carriers.
Allows for customization of the returns portal to match the retailer's branding.
Enables customers to initiate and manage returns through WhatsApp for convenience.
Allows retailers to set up specific rules and logic for handling different types of returns.
Supports setting extended return periods for holiday seasons.
A dedicated application available on the Shopify App Store for seamless integration.
Pricing
Monthly plans
- For new and small UK-based retailers
- UK domestic returns
- Automated labels and Returns Tracking
- Return insights
Pay-As-You-Go with ZigZag carriage. UK Only.
Source: vendor pricing page →- 100 returns included
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
14 day free trial available.
Source: vendor pricing page →- Everything in Silver
- 300 returns included
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
- Custom email designs and templates
14 day free trial available.
Source: vendor pricing page →- Everything in Gold
- 500 returns included
- Save the Sale with Shop Now by ZigZag
- Browse & Exchange Products
- Shopify Store Credit Integration
- Stripe payment integration on exchanges
14 day free trial available.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About ZigZag
ZigZag is an eCommerce returns management platform for retailers.
ZigZag Details
ZigZag's In-App Market Place
Does ZigZag have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- For new and small UK-based retailers
- UK domestic returns
- Automated labels and Returns Tracking
- Return insights
Pay-As-You-Go with ZigZag carriage. UK Only.
Source: vendor pricing page →- 100 returns included
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
14 day free trial available.
Source: vendor pricing page →- Everything in Silver
- 300 returns included
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
- Custom email designs and templates
14 day free trial available.
Source: vendor pricing page →- Everything in Gold
- 500 returns included
- Save the Sale with Shop Now by ZigZag
- Browse & Exchange Products
- Shopify Store Credit Integration
- Stripe payment integration on exchanges
14 day free trial available.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Offers a comprehensive suite of tools to manage the entire returns lifecycle.
- Features like live exchanges and store credit help retailers retain revenue.
- Provides a global carrier network, simplifying international and cross-border returns.
- A dedicated Shopify app with a free tier makes it accessible for smaller retailers.
- Focuses on improving customer experience during the post-purchase phase.
- Pricing for enterprise-level services beyond the Shopify app requires a sales call.
- The platform is highly specialized for returns, so it may not replace a full logistics or WMS suite.
- Full feature set, like 'Shop Now' exchanges, is limited to higher-tier plans.
ZigZag's Support Options
ZigZag's Alternatives
Pelico
Pelico is a manufacturing orchestration platform that uses agentic AI to help supply chain and…
WebPay
WebPay is a payment gateway software from WebPay that provides a full-featured solution for processing…
LeadVenture
LeadVenture is a dealership technology platform providing digital retailing, inventory management, lead generation, marketing automation,…