About Zlick
An AI-powered support automation platform for news publishers. It integrates with payment and subscription systems to provide support agents with real-time customer data and pre-drafted, accurate responses for subscription-related inquiries.
Zlick is an AI-driven support automation tool specifically engineered for news publishers and subscription-based businesses. Unlike generic AI chatbots, Zlick focuses on the 'human-in-the-loop' model, where it acts as an intelligent assistant for support agents rather than a customer-facing bot. By connecting to a publisher's existing stack—including Stripe for payments, Piano for subscription management, and standard email inboxes—Zlick pulls live account data to draft precise, data-backed responses to common tickets like payment failures, access issues, or cancellation requests. This significantly reduces the time agents spend manually searching across systems. The platform emphasizes security and control, featuring active PII redaction, SOC2-compliant standards, and a strict zero-retention policy for customer data. Its usage-based pricing model, charging per analyzed email, makes it accessible for teams looking to scale support operations without increasing headcount.
Pros & Cons
- Automates repetitive support tasks by pulling data directly from payment and subscription systems.
- Maintains human oversight by requiring agent approval for every AI-generated draft.
- Provides clear, data-driven insights into subscriber value and retention status.
- Offers a transparent, usage-based pricing model without long-term contracts.
- Pricing is strictly usage-based, which may be difficult to forecast for teams with highly variable ticket volumes.
- Requires integration with specific platforms like Piano and Stripe to function at full capacity.
- Not designed as a customer-facing chatbot, so it does not provide instant self-service for end users.
Features
Key features
Generates precise response drafts for incoming support emails by matching them with real-time subscription and payment data.
Requires human approval for every AI-generated response to ensure accuracy and brand consistency.
Connects directly with subscription management systems like Piano and payment providers like Stripe to pull live customer context.
Automatically scans and redacts personally identifiable information in outgoing drafts for security.
Charges per analyzed email with no fixed fees or long-term commitments.
Additional features
Links securely with shared support mailboxes including Outlook and Gmail.
Identifies high-value subscribers and provides insights for retention offers.
Does not use customer data to train foundation models.
Built with data privacy and security standards from the ground up.
Ensures secure processing of support inquiries.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Zlick
An AI-powered support automation platform for news publishers. It integrates with payment and subscription systems to provide support agents with real-time customer data and pre-drafted, accurate responses for subscription-related inquiries.
Zlick Details
Zlick's In-App Market Place
Does Zlick have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. Zlick Loyalty Program - This add-on allows merchants to create and manage a customer loyalty program
rewarding repeat customers with discounts or rewards.
2. Zlick Fraud Protection - This add-on helps merchants prevent fraudulent transactions by implementing advanced security measures and fraud detection algorithms.
3. Zlick Subscription Billing - This add-on enables merchants to offer subscription-based billing options to their customers
allowing for recurring payments for services or products.
4. Zlick Reporting and Analytics - This add-on provides merchants with detailed reports and analytics on their payment processing data
helping them make informed business decisions.
5. Zlick POS Integration - This add-on allows merchants to integrate their Zlick payment processing system with their point-of-sale (POS) system for a seamless transaction experience.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr)
Pros & Cons
- Automates repetitive support tasks by pulling data directly from payment and subscription systems.
- Maintains human oversight by requiring agent approval for every AI-generated draft.
- Provides clear, data-driven insights into subscriber value and retention status.
- Offers a transparent, usage-based pricing model without long-term contracts.
- Pricing is strictly usage-based, which may be difficult to forecast for teams with highly variable ticket volumes.
- Requires integration with specific platforms like Piano and Stripe to function at full capacity.
- Not designed as a customer-facing chatbot, so it does not provide instant self-service for end users.
Zlick's Support Options
Email Address
support@zlick.comContact
1-800-123-4567Documentation
https://docs.zlick.comCommunity Forums
https://community.zlick.comZlick's Alternatives
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