About Zoho Assist
Zoho Assist is a remote desktop software from Zoho that provides secure and easy access for IT and support teams. It includes enterprise-grade security with TLS 1.2 and AES 256-bit encryption, faster implementation and deployment, and a user-friendly interface, so teams can troubleshoot devices from anywhere quickly. Users can start remote sessions without any prior downloads or installations, facilitating immediate support. This software is designed to support both attended and unattended remote access, making it suitable for various IT environments. Key capabilities: enterprise-grade security fast deployment easy user adoption on-demand access no installation required Best for: IT and support teams that need efficient remote troubleshooting and support solutions.
Zoho Assist is a comprehensive remote support software trusted worldwide for its enterprise-grade security and ease of use. It allows technicians to establish secure, instant sessions across multiple platforms including Windows, Mac, Linux, iOS, and Android, making it highly versatile. The platform excels in providing on-demand and unattended remote support, with features like remote reboot, multi-monitor control, file transfer, session recording, diagnostic tools, and AR-based remote assistance for enhanced troubleshooting. Its user-centric interface is simple and intuitive, enabling quick deployment without prior downloads, which is critical for timely support. Zoho Assist also allows extensive customization, from branding portals with logos and domain mapping to integrating third-party tools via SDKs and APIs, making it suitable for large enterprises with specific branding and workflow needs. The software seamlessly integrates with popular customer support tools like Zendesk, ensuring a smooth workflow between support tickets and remote sessions. Its cross-platform compatibility ensures support can be provided from any device, anywhere in the world, which is vital for remote teams and global organizations.
Pros & Cons
- +Easy and quick deployment with minimal setup
- +Robust remote support tools, including unattended access and cross-platform compatibility
- +Supports file transfer, screen sharing, and session management
- +Enhances team collaboration and communication for IT teams
- −Issues with multiple monitor support and screen freezing
- −Slow and occasionally unreliable file transfer functionality
- −Reboot and reconnect feature can be inconsistent after interruptions
Features
Key features
- On-Demand Remote Support
- Instantly troubleshoot devices via secure, ad-hoc sessions with no downloads required, ideal for quick customer support.
- Unattended Remote Access
- Monitor and troubleshoot devices without end-user intervention, suitable for ongoing maintenance.
- Multi-Monitor Support
- View and navigate multiple screens during a remote session, increasing support efficiency.
- AR Remote Assistance
- Use augmented reality camera sharing to diagnose issues remotely with real-time visual aid.
- Diagnostic Tools
- Over 10 diagnostic utilities embedded in sessions, including Command Prompt, Device Manager, and Registry Editor, expediting problem resolution.
- Custom Branding & Domains
- Personalize portals with logos, URLs, and email templates to align with your brand.
- Multi-Platform Support
- Seamlessly connect from and to Windows, Mac, Linux, iOS, Android for cross-platform consistency.
Additional features
- Remote Support
- Establish secure, quick-support sessions using email invites or join links.
- Unattended Access
- Maintain continuous access to devices for monitoring or updates without the user present.
- Remote Reboot & Reconnect
- Reboot devices remotely and automatically reconnect to save time.
- File Transfer
- Transfer files securely between local and remote devices during sessions.
- Session Recording
- Record sessions for compliance, troubleshooting, or training review.
- Customer Widget
- Embed support widgets into customer websites for easier access.
- Remote Printing
- Send print jobs remotely from support sessions.
- Video & Audio chat
- Engage in live communication during sessions for complex troubleshooting.
- Scheduled Sessions
- Book support sessions in advance for better planning.
- Diagnostic Tools
- Use integrated utilities to diagnose hardware or software issues directly.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Zoho Assist
Zoho Assist is a remote desktop software from Zoho that provides secure and easy access for IT and support teams. It includes enterprise-grade security with TLS 1.2 and AES 256-bit encryption, faster implementation and deployment, and a user-friendly interface, so teams can troubleshoot devices from anywhere quickly. Users can start remote sessions without any prior downloads or installations, facilitating immediate support. This software is designed to support both attended and unattended remote access, making it suitable for various IT environments. Key capabilities: enterprise-grade security fast deployment easy user adoption on-demand access no installation required Best for: IT and support teams that need efficient remote troubleshooting and support solutions.
Zoho Assist Details
Zoho Assist's In-App Market Place
Does Zoho Assist have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), SGD (S$), HKD (HK$)
Pros & Cons
- Easy and quick deployment with minimal setup
- Robust remote support tools, including unattended access and cross-platform compatibility
- Supports file transfer, screen sharing, and session management
- Enhances team collaboration and communication for IT teams
- Issues with multiple monitor support and screen freezing
- Slow and occasionally unreliable file transfer functionality
- Reboot and reconnect feature can be inconsistent after interruptions
Zoho Assist's Support Options
Email Address
support@zohoassist.comContact
+234 708 0601 544Community Forums
https://help.zoho.com/portal/en/community/zoho-assist/?src=hddZoho Assist's Alternatives
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