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Zoho Desk

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Software Status:Active

About Zoho Desk

Zoho Desk is an online customer service help desk software from Zoho Corporation that supports efficient customer service management. It provides 50% faster implementation, a dedicated training program with a shallow learning curve, and support for customers in over 40 languages so businesses can cater to a diverse clientele. The platform features a customizable workspace that adapts to any industry, brand, or department and offers hassle-free migration assistance with help from account executives. Key capabilities: fast implementation dedicated training multi-language support customizable workspace migration assistance Best for: businesses that need a comprehensive solution for managing customer inquiries and support efficiently.

Zoho Desk Details

Vendor
Zoho Corporation
Year Launched
1996
Location
Chennai Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District - 603 202, India
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Portuguese (European), Russian, Spanish.
Users
Businesses of all sizes and types
Industries Served
Retailers, Manufacturers, Pharmaceuticals, Fashion Brands, Food & Beverages, Government, Packaging
Tags
Customer Service, Zoho Desk

Zoho Desk's In-App Market Place

Does Zoho Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Chf), Cny (¥), Sek (Kr), Nok (Kr), Dkk (Kr), Rub (₽), Inr (₹), Try (₺), Aed (د.إ), Sgd (S$), Hkd (Hk$)

Pros & Cons

  • Comprehensive ticket management system with efficient tracking and automation.
  • User-friendly and customizable interface for streamlined operations.
  • Supports multiple communication channels (email, chat, phone, social media).
  • Affordable and feature-rich, offering excellent value for money.
  • Robust automation and workflow features save time and enhance productivity.
  • Login process can be tedious, occasionally causing frustration.
  • Limited end-user notifications when tickets are reassigned.
  • Integration with other Zoho products could be smoother.
  • The interface can feel cluttered, making navigation less intuitive.
  • Mobile app lacks functionality compared to the desktop version.

Zoho Desk's Support Options

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