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Zoho FSM

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About Zoho FSM

Zoho FSM is a field service management software from Zoho that automates the entire spectrum of field operations. It combines features like organizing customer data, job history, and customer assets efficiently, enabling field agents with a mobile app for Android and iOS, and helping manage appointments and navigation to job sites so businesses can improve service delivery. Additionally, it monitors travel time and timesheets while allowing agents to take notes and photos during work, and enables raising invoices and receiving payments on the go. Key capabilities: mobile access customer data organization appointment management travel monitoring invoicing Best for: field service organizations that need to simplify their operations and improve customer interactions.

Zoho FSM Details

Vendor
Zoho
Year Launched
1996
Location
Chennai, India Zoho Corporation Pvt. Ltd, Estancia IT Park, Plot No. 140 & 151,, GST Road, Kanchipuram Dist, Vallancherry Village, Chennai, Tamil Nadu 603202, IN
Deployment
cloud, ios, android
Training Options
documentation, videos, demo
Countries Served
All Countries
Languages
English, Spanish, Portuguese, Dutch, French, Netherlands, Arabic, Indonesia, Thai, Vietnamese
Users
Service businesses, contractors, call center agents, dispatchers, field technicians
Industries Served
HVAC, Plumbing, Electrical, Roofing, Cleaning Service, Garage Door, Chimney Sweep, General Contracting, Landscaping, Pool Service, Pest Control
Tags
field service management, work orders, dispatch console, workforce management, scheduled maintenance, mobile app, invoicing, payments, reports, dashboards

Zoho FSM's In-App Market Place

Does Zoho FSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (元), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), AED (د.إ), ZAR (R), BRL (R$), MXN (Mex$), MYR (RM), IDR (Rp), THB (฿), KRW (₩), PHP (₱), VND (₫), HKD (HK$), DKK (kr), NOK (kr), SAR (ر.س), ARS ($)

Pros & Cons

  • CRM integration lets account managers access service records and create estimates directly from the same system.
  • Dispatch console views make scheduling and tracking jobs more visual and efficient.
  • Mobile app allows technicians to capture notes, photos, and customer signatures on-site without delays.
  • Integration with Zoho Finance Suite simplifies invoicing, tax handling, and multi-currency billing.
  • WhatsApp and Desk integration improve real-time communication with clients and support teams.
  • Customizable workflows and automation rules adapt easily to different industries and service models.
  • Some users report the interface feels complex at first, requiring time to learn navigation.
  • Pricing can feel higher when scaling across multiple technicians or departments.
  • Setup and configuration may be challenging for smaller teams without IT support.
  • Reporting customization options are not as advanced as some specialized analytics platforms.

Zoho FSM's Support Options

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