Zooba

Zooba is a Japanese AI-powered IT service management and SaaS asset management platform developed by zooba Inc. It is designed to help organisations streamline internal IT operations, manage software subscriptions, monitor company devices, and automate employee support requests. The platform combines SaaS management, IT asset management, and an AI helpdesk to reduce the administrative workload of corporate IT departments. Its key features include centralised employee and application management, software licence tracking, device management, automated account reviews, and shadow IT detection. Its AI helpdesk integrates with workplace communication platforms such as Slack and Microsoft Teams, allowing employees to submit questions and receive automated answers based on internal company knowledge, manuals, and FAQs. Additional capabilities include automated ticket creation, request management, workflow support, account provisioning and deactivation, and analytical dashboards for monitoring enquiries and resolution rates. Zooba also provides an AI assistant called Mame-kun, which supports IT administrators with natural language instructions for checking employee accounts, identifying unused licences, collecting information, and performing routine administrative tasks. Its security features include SAML authentication, encrypted data management, and ISO 27001 information security certification.