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Zoom Contact Center

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Software Status:Active

About Zoom Contact Center

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Zoom Contact Center Details

Vendor
Zoom Communications
Year Launched
2013
Location
San Jose, California
Deployment
cloud
Training Options
videos, demo, community
Countries Served
All Countries
Languages
English, Spanish, French, Indonesia, Italian, Japanese, Chinese
Users
Customer service representatives, Contact center managers, IT administrators, Sales professionals, Technical support specialists, Helpdesk operators, Business analysts, CRM administrators, AI and automation specialists, Training and development managers
Industries Served
Telecommunications, Financial services and banking, Healthcare and telemedicine, Retail and e-commerce, Travel and hospitality, Education and e-learning, Government and public sector, Insurance, Business process outsourcing (BPO), Technology and software services
Tags
Contact Center, Zoom, Customer Service, Contact Management, Video Conferencing, Omnichannel Support

Zoom Contact Center's In-App Market Place

Does Zoom Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩), ZAR (R), BRL (R$), RUB (₽), MXN (Mex$), TRY (₺), SAR (﷼), AED (د.إ), NOK (kr), DKK (kr), IDR (Rp), PLN (zł), PHP (₱), THB (฿), MYR (RM), HUF (Ft), CZK (Kč), ILS (₪), CLP (CLP$)

Pros & Cons

  • AI-Powered Features: Offers virtual agents, real-time agent assistance, sentiment analysis, and automated workflows to enhance efficiency.
  • Enhanced Agent Productivity: Automates note-taking and post-interaction summaries, simplifying queues and reducing hold times.
  • Improved Customer Experience: Delivers personalized responses, intelligently routes interactions, and provides a 360-degree view of the customer journey.
  • Seamless Integrations: Easily connects with major CRMs like Salesforce and Zendesk for unified communication and operational efficiency.
  • Actionable Insights: Provides data-driven performance metrics, topic trends, and root-cause analyses for better decision-making.
  • Cloud-Native: Simplifies operations by consolidating contact center functionalities into a single cloud platform.
  • Implementation Effort: Advanced integrations and AI tools may require substantial setup and onboarding time.
  • Training Needs: Agents and supervisors might need guidance to maximize the benefits of AI-driven features and reporting.
  • Cost Considerations: Advanced omnichannel and AI capabilities might be expensive for smaller organizations.

Zoom Contact Center's Support Options

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