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Zowie

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Software Status:Active

About Zowie

Zowie is an AI customer service platform that automates support across chat, email, and social channels. It resolves a large share of tickets automatically, provides product recommendations, and surfaces insights from conversations. A unified inbox and analytics help teams manage performance and identify revenue opportunities. Insights highlight common issues and opportunities for revenue. Key capabilities: AI agent for automated ticket resolution Omnichannel support in many languages Product advice and recommendation tools Centralized inbox for customer interactions Insights and analytics for service performance Best for: Ecommerce support teams scaling customer service.

Zowie Details

Vendor
Zowie
Year Launched
2019
Location
New York, US
Deployment
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese.
Users
Customer Success Managers, Customer Service Representatives, Chatbot Developers, AI Engineers, Live Chat Agents
Industries Served
Software Development
Tags
Artificial Intelligence, Chatbot, Conversational AI Platform, Customer Success, Customer Service, Customer Support, Live Chat

Zowie's In-App Market Place

Does Zowie have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (AUD $), CAD (CAD $), JPY (¥), CNY (¥), KRW (₩)

Pros & Cons

  • 1. Improved Customer Experience: Zowie offers personalized and efficient support, enhancing customer satisfaction and loyalty.
  • 2. Increased Efficiency: Automation can significantly reduce response times and agent workload, improving overall efficiency.
  • 3. Cost Reduction: By automating repetitive tasks, Zowie can help reduce operational costs.
  • 4. Scalability: Zowie can easily scale to accommodate growing customer volumes and business needs.
  • 5. Integration Capabilities: Zowie integrates with popular tools like Zendesk, Intercom, and Gorgias, providing flexibility for businesses.
  • 6. Data-Driven Insights: Zowie offers insights into customer interactions, enabling businesses to identify areas for improvement and optimize their support strategies.
  • 1. Initial Setup: Implementing Zowie may require initial setup and configuration, which could take time and resources.
  • 2. Dependency on AI: The effectiveness of Zowie's AI capabilities may be influenced by factors like data quality and training.
  • 3. Cost: While Zowie can potentially save costs in the long run, there might be initial costs associated with implementation and ongoing use.
  • 4. Limited Customization: The level of customization available for Zowie's AI may be limited, potentially restricting its adaptability to specific business requirements.

Zowie's Support Options

Email Address

hello@zowie.ai

Contact

(302)-288-0670

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