2Ring Dashboards & Wallboards logo

2Ring Dashboards & Wallboards

by 2Ring · Since 2001
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ActiveAvailable globallyCloudOn-premise
Quick facts
Vendor2Ring
Year launched2001
StatusActive
LocationPlynárenská 7/B, Bratislava, 82109, SK
Countries servedGlobal
Languages15
IntegrationsN/A
Free tierN/A
Free trialYES
Contact salesYES

About 2Ring Dashboards & Wallboards

2Ring Dashboards & Wallboards is a dashboard software from 2Ring that provides real-time visualizations of key performance indicators. It includes customizable dashboards, interactive wallboards, and data integration features, so teams can monitor and analyze important metrics effectively. The software supports various data sources and offers user-friendly design tools for creating impactful visual displays. Additionally, it allows users to set automated alerts and schedule reports for consistent updates. Key capabilities: customizable dashboards interactive wallboards data integration automated alerts scheduled reporting Best for: organizations that need to track performance metrics and foster data-driven decision-making.

2Ring Dashboards & Wallboards is a powerful and flexible dashboard software solution designed to provide real-time visualizations and analytics for contact centers and IT environments. Tailored for business users, supervisors, customer service managers, and technical teams alike, the platform excels in aggregating live data from various sources to create visually compelling dashboards and wallboards that support faster, data-driven decision-making. Primarily developed for Cisco contact center solutions (UCCX, UCCE, PCCE, HCS), 2Ring enables users to monitor performance indicators, track service-level objectives, and drive operational efficiency through live, customizable reporting. The user interface of 2Ring Dashboards & Wallboards is polished and purpose-built for both technical users and everyday supervisors. Its web-based, drag-and-drop interface allows users to build custom layouts and visual elements such as charts, grids, gauges, alerts, and tickers without the need for extensive coding or IT intervention. The design is modular, enabling users to easily arrange components and define behaviors for each widget depending on thresholds or performance changes.

Pros & Cons

Pros
  • Real-time Insights: Provides immediate, customizable views of contact center performance.
  • Wide Compatibility: Integrates with many popular contact center and business platforms.
  • Highly Flexible: Easy for users to customize dashboards with various data and content.
  • Boosts Efficiency: Improves operational responsiveness and agent management.
  • Excellent Support: Consistently praised for strong customer service.
Cons
  • Niche Focus: Specialized for contact centers, not a general business intelligence tool.
  • Initial Setup: Complex customizations might require some initial learning.

Features

Key features

Multi-Platform Data Aggregation

Collects and unifies data from a wide range of contact center platforms (Cisco UCCX/UCCE/PCCE, Amazon Connect, Webex Contact Center, Five9, Genesys Cloud, NICE CXone), CRM/ITSM systems (ServiceNow, Salesforce, Microsoft Dynamics), and Cisco Telephony (CUCM huntgroups).

Real-time KPI Monitoring & Display

Empowers business users and supervisors to deliver critical information and KPIs in real-time to any screen, including wallboards, desktops, and mobile devices, ensuring constant visibility into operational efficiency.

Highly Customizable & Flexible Content

Allows extensive customization of dashboards and wallboards to display not just contact center metrics but also external data like weather, YouTube videos, web content, and images, tailored to specific business unit needs.

Ease of Use & Configuration

Designed for business users and supervisors, enabling easy setup, modification, and creation of new dashboards with minimal training required, reducing reliance on IT.

Enhanced Operational Efficiency & Visibility

Provides real-time insights into queue, agent status, call volumes, and wait times, enabling proactive management, capacity planning, and improved responsiveness to patient/customer calls.

Additional features

Multi-Platform Data Integration

Connects to and unifies data from a wide array of contact center platforms (e.g., Cisco UCCX/UCCE/PCCE/HCS, Amazon Connect, Webex Contact Center, Five9, Genesys Cloud, NICE CXone) and business systems (e.g., ServiceNow, Salesforce, Microsoft Dynamics, CUCM huntgroups).

Real-time KPI & Grid Display

Provides immediate, up-to-the-minute metrics and tabular data (grids) on contact center performance, agent status, queues, and more, displayed across various screens.

Highly Customizable Layouts

Enables business users to easily create and modify dashboards and wallboards with extensive control over content, data, filters, thresholds, colors, fonts, and themes.

Diverse Content Support

Beyond contact center data, layouts can include external content like pictures, PDF files (for slides), YouTube videos/streams, web content (e.g., weather, social media feeds), tickers/marquees, and banners.

Flexible Display Options

Delivers information to any screen – large wallboards, individual desktop monitors, mobile devices (phones, tablets), and can be embedded within other applications like agent/supervisor desktops or collaboration tools (Microsoft Teams, Webex).

User-Friendly Web-Based Editor

Features an intuitive, web-based drag-and-drop interface for creating and adjusting KPIs, grids, messages, and layouts without requiring IT involvement.

Automated Alerts & Notifications

Allows setting thresholds for KPIs and grids that trigger visual alerts (color changes, blinking), audible alerts (sounds, custom voice recordings), email notifications, and even SMS/text messages.

Integration with External Systems for Actions

Can trigger actions in other systems (e.g., siren lights) based on defined thresholds via integration with solutions like IFTTT.

2Ring Power Tool

A floating, personalized window for agents displaying their specific real-time metrics, targets, and progress, with customizable size, position, and threshold-based alerts.

Personalized Layouts

Supervisors can create a single layout that automatically shows personalized metrics to each individual agent.

No Viewer Licenses/App Installation Needed

Managers and executives can view real-time data on their devices via a standard web browser without needing to install specific apps or consume contact center licenses.

Scalable Solution

Designed to handle massive data sets and an unlimited number of KPIs, layouts, and viewers.

Secure by Design

Adheres to security principles including secure by default, no insecure transports, password hashing, strong algorithms, and regular vulnerability testing.

Business Unit (Multi-Tenancy) Support

Allows creating multiple business units, each with autonomy to manage its own KPIs, grids, and layouts, fostering data security and organization.

Content Sequences

Configure layouts to automatically rotate through a sequence of different content or dashboards on a single screen.

Grid Features

Provides real-time data in tabular formats for agents, queues, or campaigns, with options for filtering, sorting, column presets, total rows, and alternating row styles.

Derived KPIs & Custom Measures

If a specific KPI isn't available, users can mix and match existing calculations to build custom formulas and define unique measures.

Merging & Summing Metrics

Allows merging data from multiple queues or skill groups into a single row for aggregated views.

Historical Reporting (via 2Ring Fabby)

Though Dashboards & Wallboards focuses on real-time, it integrates with 2Ring Fabby (built on Microsoft Fabric®) for managed data storage, ETL, and prebuilt historical reports with drill-down, comparisons (Y/Y, M/M, W/W), and dynamic filters.

Hyperlinks in Layouts

Enables click-to-call or click-to-chat functionality and drill-down scenarios by linking between layouts and passing parameters.

Notification Service

Can post information and alerts from 2Ring DW to external systems and collaboration platforms like Microsoft Teams, Webex, and Slack.

Comprehensive Browser Support

Compatible with the latest versions of major web browsers including Microsoft Edge, Google Chrome, Firefox, and Safari.

Automated Content Resizing

Layouts automatically adjust to the screen's resolution or window size, ensuring optimal viewing on any device.

Direct SQL Data Source Integration

Allows direct connection to any SQL database for incorporating additional business data.

Temporary Message Display

Ability to display temporary, auto-expiring messages in banners across one or multiple dashboards.

Gamification Elements

Convert KPI values into images for engaging gamification elements to motivate teams.

Integration with 2Ring Gadgets for Cisco Finesse

Enhances Cisco Finesse desktops with real-time stats, personalized layouts, messaging capabilities, and agent state history.

ISO/IEC 27001

2022 Certified: Demonstrates adherence to high standards for information security management.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
15
Interface languages
19
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchSwedishDanishNorwegianFinnishRussianChinese (Simplified)JapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK🇸🇬SGD🇭🇰HKD🇮🇱ILS🇿🇦ZAR

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