2Ring Dashboards & Wallboards

Additional features

Multi-Platform Data Integration

Connects to and unifies data from a wide array of contact center platforms (e.g., Cisco UCCX/UCCE/PCCE/HCS, Amazon Connect, Webex Contact Center, Five9, Genesys Cloud, NICE CXone) and business systems (e.g., ServiceNow, Salesforce, Microsoft Dynamics, CUCM huntgroups).

Real-time KPI & Grid Display

Provides immediate, up-to-the-minute metrics and tabular data (grids) on contact center performance, agent status, queues, and more, displayed across various screens.

Highly Customizable Layouts

Enables business users to easily create and modify dashboards and wallboards with extensive control over content, data, filters, thresholds, colors, fonts, and themes.

Diverse Content Support

Beyond contact center data, layouts can include external content like pictures, PDF files (for slides), YouTube videos/streams, web content (e.g., weather, social media feeds), tickers/marquees, and banners.

Flexible Display Options

Delivers information to any screen – large wallboards, individual desktop monitors, mobile devices (phones, tablets), and can be embedded within other applications like agent/supervisor desktops or collaboration tools (Microsoft Teams, Webex).

User-Friendly Web-Based Editor

Features an intuitive, web-based drag-and-drop interface for creating and adjusting KPIs, grids, messages, and layouts without requiring IT involvement.

Automated Alerts & Notifications

Allows setting thresholds for KPIs and grids that trigger visual alerts (color changes, blinking), audible alerts (sounds, custom voice recordings), email notifications, and even SMS/text messages.

Integration with External Systems for Actions

Can trigger actions in other systems (e.g., siren lights) based on defined thresholds via integration with solutions like IFTTT.

2Ring Power Tool

A floating, personalized window for agents displaying their specific real-time metrics, targets, and progress, with customizable size, position, and threshold-based alerts.

Personalized Layouts

Supervisors can create a single layout that automatically shows personalized metrics to each individual agent.

No Viewer Licenses/App Installation Needed

Managers and executives can view real-time data on their devices via a standard web browser without needing to install specific apps or consume contact center licenses.

Scalable Solution

Designed to handle massive data sets and an unlimited number of KPIs, layouts, and viewers.

Secure by Design

Adheres to security principles including secure by default, no insecure transports, password hashing, strong algorithms, and regular vulnerability testing.

Business Unit (Multi-Tenancy) Support

Allows creating multiple business units, each with autonomy to manage its own KPIs, grids, and layouts, fostering data security and organization.

Content Sequences

Configure layouts to automatically rotate through a sequence of different content or dashboards on a single screen.

Grid Features

Provides real-time data in tabular formats for agents, queues, or campaigns, with options for filtering, sorting, column presets, total rows, and alternating row styles.

Derived KPIs & Custom Measures

If a specific KPI isn't available, users can mix and match existing calculations to build custom formulas and define unique measures.

Merging & Summing Metrics

Allows merging data from multiple queues or skill groups into a single row for aggregated views.

Historical Reporting (via 2Ring Fabby)

Though Dashboards & Wallboards focuses on real-time, it integrates with 2Ring Fabby (built on Microsoft Fabric®) for managed data storage, ETL, and prebuilt historical reports with drill-down, comparisons (Y/Y, M/M, W/W), and dynamic filters.

Hyperlinks in Layouts

Enables click-to-call or click-to-chat functionality and drill-down scenarios by linking between layouts and passing parameters.

Notification Service

Can post information and alerts from 2Ring DW to external systems and collaboration platforms like Microsoft Teams, Webex, and Slack.

Comprehensive Browser Support

Compatible with the latest versions of major web browsers including Microsoft Edge, Google Chrome, Firefox, and Safari.

Automated Content Resizing

Layouts automatically adjust to the screen's resolution or window size, ensuring optimal viewing on any device.

Direct SQL Data Source Integration

Allows direct connection to any SQL database for incorporating additional business data.

Temporary Message Display

Ability to display temporary, auto-expiring messages in banners across one or multiple dashboards.

Gamification Elements

Convert KPI values into images for engaging gamification elements to motivate teams.

Integration with 2Ring Gadgets for Cisco Finesse

Enhances Cisco Finesse desktops with real-time stats, personalized layouts, messaging capabilities, and agent state history.

ISO/IEC 27001

2022 Certified: Demonstrates adherence to high standards for information security management.