2Ring Dashboards & Wallboards

Connects to and unifies data from a wide array of contact center platforms (e.g., Cisco UCCX/UCCE/PCCE/HCS, Amazon Connect, Webex Contact Center, Five9, Genesys Cloud, NICE CXone) and business systems (e.g., ServiceNow, Salesforce, Microsoft Dynamics, CUCM huntgroups).

Provides immediate, up-to-the-minute metrics and tabular data (grids) on contact center performance, agent status, queues, and more, displayed across various screens.

Enables business users to easily create and modify dashboards and wallboards with extensive control over content, data, filters, thresholds, colors, fonts, and themes.

Beyond contact center data, layouts can include external content like pictures, PDF files (for slides), YouTube videos/streams, web content (e.g., weather, social media feeds), tickers/marquees, and banners.

Delivers information to any screen – large wallboards, individual desktop monitors, mobile devices (phones, tablets), and can be embedded within other applications like agent/supervisor desktops or collaboration tools (Microsoft Teams, Webex).

Features an intuitive, web-based drag-and-drop interface for creating and adjusting KPIs, grids, messages, and layouts without requiring IT involvement.

Allows setting thresholds for KPIs and grids that trigger visual alerts (color changes, blinking), audible alerts (sounds, custom voice recordings), email notifications, and even SMS/text messages.

Can trigger actions in other systems (e.g., siren lights) based on defined thresholds via integration with solutions like IFTTT.

A floating, personalized window for agents displaying their specific real-time metrics, targets, and progress, with customizable size, position, and threshold-based alerts.

Supervisors can create a single layout that automatically shows personalized metrics to each individual agent.

Managers and executives can view real-time data on their devices via a standard web browser without needing to install specific apps or consume contact center licenses.

Designed to handle massive data sets and an unlimited number of KPIs, layouts, and viewers.

Adheres to security principles including secure by default, no insecure transports, password hashing, strong algorithms, and regular vulnerability testing.

Allows creating multiple business units, each with autonomy to manage its own KPIs, grids, and layouts, fostering data security and organization.

Configure layouts to automatically rotate through a sequence of different content or dashboards on a single screen.

Provides real-time data in tabular formats for agents, queues, or campaigns, with options for filtering, sorting, column presets, total rows, and alternating row styles.

If a specific KPI isn't available, users can mix and match existing calculations to build custom formulas and define unique measures.

Allows merging data from multiple queues or skill groups into a single row for aggregated views.

Though Dashboards & Wallboards focuses on real-time, it integrates with 2Ring Fabby (built on Microsoft Fabric®) for managed data storage, ETL, and prebuilt historical reports with drill-down, comparisons (Y/Y, M/M, W/W), and dynamic filters.

Enables click-to-call or click-to-chat functionality and drill-down scenarios by linking between layouts and passing parameters.

Can post information and alerts from 2Ring DW to external systems and collaboration platforms like Microsoft Teams, Webex, and Slack.

Compatible with the latest versions of major web browsers including Microsoft Edge, Google Chrome, Firefox, and Safari.

Layouts automatically adjust to the screen's resolution or window size, ensuring optimal viewing on any device.

Allows direct connection to any SQL database for incorporating additional business data.

Ability to display temporary, auto-expiring messages in banners across one or multiple dashboards.

Convert KPI values into images for engaging gamification elements to motivate teams.

Enhances Cisco Finesse desktops with real-time stats, personalized layouts, messaging capabilities, and agent state history.

2022 Certified: Demonstrates adherence to high standards for information security management.