About 8SELECT
8SELECT is a content management software from 8SELECT that supports content curation and access control. It provides features such as page blocking, user access management, and content visibility settings so that administrators can manage user interactions with the content effectively. This solution allows organizations to restrict access to sensitive information while still enabling users to navigate available content smoothly. Specifically, it includes detailed user role configurations and customizable content permissions. Key capabilities: page blocking access management content visibility settings user role configurations customizable permissions Best for: organizations that need to control access to specific content for different user groups.
8SELECT is a compelling Software-as-a-Service (SaaS) solution that reimagines Customer Communications Management (CCM) in the context of e-commerce, offering a uniquely human-centric approach to online product recommendations. Unlike many traditional recommendation engines that rely entirely on algorithmic suggestions, 8SELECT is built around the idea of integrating human expertise into digital customer journeys. It positions itself as a “Human Experience Platform” (8.HX), with the central objective of enabling online retailers to provide authentic, human-generated product advice at scale. This strategic approach addresses a well-documented gap in modern e-commerce—the erosion of personal connection—by enabling businesses to combine personal expertise, AI, and automation. Through this integration, 8SELECT empowers businesses to improve customer engagement, increase the size of shopping carts, reduce product returns, and build lasting loyalty. The platform is described as being easy to use, suggesting a user interface that is thoughtfully designed for usability by a range of professionals such as e-commerce managers, marketing teams, and category managers. While the exact interface layout is not detailed in the documentation, the platform is praised for its accessibility and intuitive controls.
Pros & Cons
- +Human-Centered Experience: Combines personal expert recommendations with AI for a balanced approach.
- +Boosts Sales: Helps increase shopping cart sizes and conversion rates, leading to revenue growth.
- +Scalable & Efficient: Reduces manual effort in creating product recommendations while keeping full control.
- +Multi-Channel Integration: Works seamlessly across online shops, emails, and social media.
- +Data-Driven Insights: Improves customer understanding with analytics and performance reporting.
- −Dependency on Experts: Requires human expertise for recommendations, potentially adding to operational costs.
- −Implementation Effort: Needs integration into existing e-commerce platforms, which may require resources.
- −Limited to Retail & E-Commerce: Primarily benefits online retail businesses, limiting its scope outside that sector.
Features
Key features
- Human-Generated Product Recommendations
- 8SELECT uniquely leverages human experts to provide high-quality product recommendations, differentiating itself from purely AI-driven solutions. This brings back the "human touch" to online shopping, improving customer experience.
- Scalable SaaS Solution (8.HX - Human Experience Platform)
- The core offering is a cloud-based software that can be easily integrated into online shops, allowing retailers to scale their personalized advice without significant in-house infrastructure. This makes it accessible and manageable for various online businesses.
- Reduced Manual Effort for Product Sets
- 8.HX provides an easy-to-use tool that significantly automates and streamlines the complex process of creating cross-category product sets. This saves time and resources for category, marketing, and shop managers.
- Continuous Inventory and Price Comparison
- The platform features unique technology that constantly compares inventory and prices, ensuring that product recommendations are always accurate and up-to-date. This gives managers full control over the quality of recommendations.
- Recommendations Across Entire Customer Journey
- 8.HX enables retailers to deliver personalized product recommendations at various touchpoints, including the online shop, email, and social media. This comprehensive approach enhances customer loyalty and drives sales.
- Increased Shopping Carts & Reduced Returns
- By providing needs-based product recommendations, 8SELECT helps customers make better purchasing decisions, leading to an average of 39% larger shopping carts and fewer returns. This directly impacts profitability.
Additional features
- Scalable, Human-Generated Product Recommendations
- Offers personalized product suggestions created by human experts, designed to scale with business needs.
- Human Experience Platform 8.HX (SaaS Solution)
- The name of the software platform, delivered as a scalable Software-as-a-Service, meaning it's cloud-based and accessible online.
- Seamless Online Shop Integration
- Designed to be easily integrated into existing online retail websites.
- Easy-to-Use Tool
- Provides a user-friendly interface for managing product recommendations.
- Reduced Manual Effort for Cross-Category Product Sets
- Simplifies and automates the creation of product bundles across different categories.
- Unique Technology with Continuous Inventory and Price Comparison
- Ensures recommendations are always accurate and reflect current stock and pricing.
- Full Control for Managers (Category, Marketing, Shop)
- Allows managers to oversee and maintain the quality of displayed product recommendations.
- Product Recommendations Along the Entire Customer Journey
- Delivers personalized advice at various customer touchpoints (online shop, email, social media).
- Increased Shopping Carts
- Helps customers make better purchasing decisions, leading to larger average order values (39% average increase).
- Reduced Returns
- Improved purchasing decisions also result in fewer product returns.
- Increased Retention Rate
- Targeted marketing activities and personalized up/cross-selling improve customer loyalty.
- Increased Conversions
- Personalized recommendations lead to more purchases.
- Sustainable Revenue Increase (up to 8%)
- Drives long-term growth in sales.
- Unique Shopping Experience
- Enhances the customer journey by providing expert advice and information.
- Increased Customer Lifetime Value (CLV)
- Builds stronger customer relationships, leading to more value over time.
- Expert Integration (Influencer, Product Expert, Content Manager)
- Allows retailers to leverage their own experts to provide recommendations.
- Human Product Expertise Across Customer Journey (Onsite and Offsite)
- Brings human insight to all stages of the customer's interaction with the brand.
- Combine Personal Advice, AI, and Automation
- Blends human expertise with technology to optimize recommendation creation.
- Save Time and Resources
- Streamlines the complex process of creating product recommendations and sets.
- Define Rules for Automation
- Allows users to set parameters for the platform to work and learn autonomously.
- Collect and Process Customer Interactions
- Gathers data on customer needs and purchasing behavior.
- Insights into Customer Purchasing Behavior
- Provides analytics on how customers shop.
- Comprehensive Performance Reportings
- Generates reports with key performance indicators (KPIs) for daily optimization.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About 8SELECT
8SELECT is a content management software from 8SELECT that supports content curation and access control. It provides features such as page blocking, user access management, and content visibility settings so that administrators can manage user interactions with the content effectively. This solution allows organizations to restrict access to sensitive information while still enabling users to navigate available content smoothly. Specifically, it includes detailed user role configurations and customizable content permissions. Key capabilities: page blocking access management content visibility settings user role configurations customizable permissions Best for: organizations that need to control access to specific content for different user groups.
8SELECT Details
8SELECT's In-App Market Place
Does 8SELECT have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), BRL (R$)
Pros & Cons
- Human-Centered Experience: Combines personal expert recommendations with AI for a balanced approach.
- Boosts Sales: Helps increase shopping cart sizes and conversion rates, leading to revenue growth.
- Scalable & Efficient: Reduces manual effort in creating product recommendations while keeping full control.
- Multi-Channel Integration: Works seamlessly across online shops, emails, and social media.
- Data-Driven Insights: Improves customer understanding with analytics and performance reporting.
- Dependency on Experts: Requires human expertise for recommendations, potentially adding to operational costs.
- Implementation Effort: Needs integration into existing e-commerce platforms, which may require resources.
- Limited to Retail & E-Commerce: Primarily benefits online retail businesses, limiting its scope outside that sector.
8SELECT's Support Options
Email Address
service@8select.de8SELECT's Alternatives
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