About 8x8 Cloud Communication Platform
8x8 Cloud Communication Platform is a communication software from 8x8 that provides a solution for multinational customers with a global presence in Asia. It includes Connected Teams, Customer Support, Frontline Teams, Omnichannel Experiences, and Workforce Management so businesses can effectively communicate and collaborate across different regions. The platform is designed to support diverse communication needs while ensuring consistent customer experiences. The integration of omnichannel capabilities allows organizations to engage with clients through various channels, improving reach and interaction. Key capabilities: Connected Teams Customer Support Frontline Teams Omnichannel Experiences Workforce Management Best for: multinational companies that need reliable communication solutions across global markets.
8x8 Cloud Communication Platform by 8x8 is a comprehensive cloud-based solution designed to unify business communications into a single, efficient system. Its primary purpose is to streamline voice, video, chat, and contact center functions through an integrated platform, ensuring seamless communication and collaboration across all channels. Key features include robust VoIP services, video conferencing, team messaging, and advanced analytics—all designed to empower organizations with the tools needed for modern digital communication. The user interface of the 8x8 platform is both intuitive and visually appealing. With a clean, modern design, the dashboard provides easy access to all core functionalities, allowing users to navigate between voice calls, video meetings, and messaging features effortlessly. The platform’s layout emphasizes simplicity and usability, making it accessible for users of varying technical expertise. Unique design elements, such as customizable widgets and a unified contact list, contribute to an efficient user experience. Additionally, the platform’s mobile app mirrors its desktop counterpart, ensuring that users can stay connected and productive on the go.
Pros & Cons
- +Provides geographic PSTN numbers and DID numbers for major cities
- +Offers unlimited calling plans
- +Leverages a global platform with multiple cloud regions and local interconnects
- +Centralized management simplifies administration and speeds up deployments.
- +Adding new employees and offices is easy and can be managed centrally
- −specific pricing details are not provided
- −detailed information about specific call features (e.g., call recording, advanced routing, reporting) is not readily available.
- −Businesses operating in less common locations might still face challenges.
Features
Key features
- Global Reach
- 8x8 offers enhanced local telephony services (Cloud PSTN) in 59 countries/territories, including extensive coverage in Asia and other regions. This is a major selling point for multinational organizations.
- Unified Communications
- The platform integrates various communication tools, including meetings, group chat, and integration with business apps like Microsoft Teams, all within a single platform (8x8 Work).
- High Call Quality
- 8x8 emphasizes high-quality calls through its global infrastructure and local interconnects with carriers.
- Cost-Effective Calling
- Offers unlimited regional calling plans, reducing communication costs for businesses with international operations.
- Unified User Experience
- Provides a consistent user experience across devices (desktop and mobile apps) for all employees, regardless of location.
- Centralized Management
- Simplifies management of global communications, allowing businesses to add and manage remote employees and offices centrally.
- Cloud-Based Solution
- 8x8 is a 100% cloud-based solution, eliminating the need for on-premises hardware and reducing operational overhead.
Additional features
- Cloud PSTN
- Local PSTN access in 59 countries/territories.
- Local Numbers
- Geographic PSTN numbers for key metropolitan areas.
- DID Numbers
- Direct Inward Dialing numbers for most major cities.
- Toll-Free Numbers
- Available for national coverage.
- Unlimited Regional Calling
- Country-specific, uncapped calling plans.
- International Call Routing
- Patented geo-routing for high-quality international calls.
- Extension-to-Extension Dialing
- Free calling between employees, regardless of location.
- Meetings
- Integrated meeting capabilities.
- Group Chat
- Team collaboration tools.
- Business App Integrations
- Integrations with applications like Microsoft Teams.
- 8x8 Work App
- Unified desktop and mobile application.
- Contact Center Tools
- Integrated agent console and supervisor reporting.
- Cloud-Based
- 100% cloud-based architecture.
- Global Infrastructure
- Over 35 cloud regions across five continents.
- High Call Quality
- Local interconnects and geo-routing.
- Unified User Experience
- Consistent experience across devices.
- Centralized Management
- Simplified administration of global communications.
- Cost Savings
- Reduced hardware costs and competitive calling plans.
- Scalability
- Ability to easily add users and offices.
- Reliability
- Implied reliability through infrastructure and partnerships.
- Security
- Mentioned, but details not provided in this specific text.
- Analytics & AI
- Mentioned as a feature, but details not provided.
- Gartner Recognition
- 8x8 is a Leader in the Gartner Magic Quadrant for UCaaS.
- Customer Stories
- Available resources showcasing customer success.
- Datasheets
- Product information available for download.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to 8x8 Cloud Communication Platform
Kiperfy
Kiperfy is a content management software from Kiperfy that helps manage web content effectively. It…
Twilio SendGrid
Twilio SendGrid is an email platform from SendGrid that helps businesses manage their email communications.…
Telegram
Telegram is a messaging platform from Telegram that provides fast, secure, and capable communication. It…
Wavix
Wavix is a global communications platform from Wavix designed to reach customers worldwide. It provides…
About 8x8 Cloud Communication Platform
8x8 Cloud Communication Platform is a communication software from 8x8 that provides a solution for multinational customers with a global presence in Asia. It includes Connected Teams, Customer Support, Frontline Teams, Omnichannel Experiences, and Workforce Management so businesses can effectively communicate and collaborate across different regions. The platform is designed to support diverse communication needs while ensuring consistent customer experiences. The integration of omnichannel capabilities allows organizations to engage with clients through various channels, improving reach and interaction. Key capabilities: Connected Teams Customer Support Frontline Teams Omnichannel Experiences Workforce Management Best for: multinational companies that need reliable communication solutions across global markets.
8x8 Cloud Communication Platform Details
8x8 Cloud Communication Platform's In-App Market Place
Does 8x8 Cloud Communication Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), MXN (Mex$), SGD (S$), HKD (HK$)
Pros & Cons
- Provides geographic PSTN numbers and DID numbers for major cities
- Offers unlimited calling plans
- Leverages a global platform with multiple cloud regions and local interconnects
- Centralized management simplifies administration and speeds up deployments.
- Adding new employees and offices is easy and can be managed centrally
- specific pricing details are not provided
- detailed information about specific call features (e.g., call recording, advanced routing, reporting) is not readily available.
- Businesses operating in less common locations might still face challenges.
8x8 Cloud Communication Platform's Support Options
8x8 Cloud Communication Platform's Alternatives
Kiperfy
Kiperfy is a content management software from Kiperfy that helps manage web content effectively. It…
Twilio SendGrid
Twilio SendGrid is an email platform from SendGrid that helps businesses manage their email communications.…
Telegram
Telegram is a messaging platform from Telegram that provides fast, secure, and capable communication. It…
Wavix
Wavix is a global communications platform from Wavix designed to reach customers worldwide. It provides…
