About Cisco BroadWorks
Cisco BroadWorks is an enterprise-grade cloud calling and collaboration platform.
Cisco BroadWorks is an enterprise-grade cloud calling and collaboration platform, positioned as a leading global solution for business communications. It is hosted by Cisco's service provider partners and supports over 26 million users. The platform provides a comprehensive suite of PBX features, such as hunt groups, auto-attendants, and unified messaging, along with contact center capabilities. A key aspect of BroadWorks is its integration with Cisco Webex, aiming to deliver a complete range of enterprise communication and collaboration tools. It emphasizes high reliability, with up to 99.999% availability, and adherence to security and data privacy regulations. As it is sold through partners, pricing is not publicly available and requires contacting a sales partner. The platform is a cloud-based service, accessible via web browsers.
Pros & Cons
- Offers a full suite of PBX features suitable for enterprise-level needs.
- Provides high reliability with up to 99.999% availability and full redundancy.
- Integrates with Cisco Webex to provide a comprehensive unified communications solution.
- Hosted by a global network of service provider partners.
- Pricing is not publicly available and requires contacting a sales partner.
- The platform is sold and hosted through service provider partners, which may add a layer of complexity to procurement and support.
Features
Key features
Enterprise-grade platform hosted by service provider partners, integrating with Cisco Webex.
Offers up to 99.999% availability with full redundancy and supports regional security and data privacy regulations.
Provides a complete set of PBX features including hunt-groups, auto-attendant, unified messaging, and contact center functions.
Threat defense, next-generation firewalls (NGFW), and real-time threat intelligence powered by Cisco Talos across multi-cloud environments.
Multi-factor authentication (Duo Security) and granular posture checking via Identity Services Engine (ISE) for workforce and agentic workloads.
Telemetry and end-to-end user experience monitoring across networks, SaaS, and microservices using ThousandEyes, Splunk, and AppDynamics.
Automated, policy-driven network routing connecting branches, enterprise data centers, and multi-cloud environments seamlessly.
Additional features
Supports over 26 million business users worldwide across various enterprise sizes.
Designed for enterprises ranging from micro-businesses to multinational corporations.
Multi-factor authentication, posture checking, and Identity Services Engine (ISE) policy enforcement across all users, devices, and AI agents.
Integrated firewalls, malware protection, and real-time threat intelligence powered by Cisco Talos.
High-density compute servers, low-latency fabrics, and high-bandwidth routing built to run heavy AI and machine-learning workloads.
High-performance Wi-Fi 7 access points, campus switches, and routers with centralized cloud and on-premise management.
Pricing
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About Cisco BroadWorks
Cisco BroadWorks is an enterprise-grade cloud calling and collaboration platform.
Cisco BroadWorks Details
Cisco BroadWorks's In-App Market Place
Does Cisco BroadWorks have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD, CAD
Pros & Cons
- Offers a full suite of PBX features suitable for enterprise-level needs.
- Provides high reliability with up to 99.999% availability and full redundancy.
- Integrates with Cisco Webex to provide a comprehensive unified communications solution.
- Hosted by a global network of service provider partners.
- Pricing is not publicly available and requires contacting a sales partner.
- The platform is sold and hosted through service provider partners, which may add a layer of complexity to procurement and support.
Cisco BroadWorks's Support Options
Contact
1 800 553 2447Live Chat
AvailableCisco BroadWorks's Alternatives
KingAsterisk Contact Center Solutions
KingAsterisk Technologies provides custom contact center solutions based on Asterisk and VICIdial.
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ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
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