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Bernserg Hosted Call Center Platform

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About Bernserg Hosted Call Center Platform

Bernserg Hosted Call Center Platform is a call center software from BERNSERG IT SOLUTIONS that provides businesses with reliable communication solutions. It combines hosted call center functionality, VoIP for business, and hosted SIP trunk services so businesses can effectively manage customer interactions. The platform supports collaboration across teams, reduces operational costs, and improves call handling capabilities. It allows for easy scaling to meet changing business demands and integrates with existing systems for a comprehensive solution. Key capabilities: hosted call center functionality VoIP for business hosted SIP trunk services call analytics team collaboration tools Best for: businesses that need efficient customer communication and call management solutions.

Bernserg Hosted Call Center Platform Details

Vendor
BERNSERG IT SOLUTIONS
Year Launched
2016
Location
Plot 68, Motorway Ind. Area, Spintex Road Accra-Ghana
Deployment
cloud
Training Options
Countries Served
Ghana
Languages
English
Users
Small businesses, Medium businesses, Large enterprises, Contact center teams, Customer service departments
Industries Served
Call centers, SMBs, Enterprises, Customer support, Telecommunication
Tags
VoIP, Hosted Call Center, SIP Trunk, Unified Communications, Cloud Telephony

Bernserg Hosted Call Center Platform's In-App Market Place

Does Bernserg Hosted Call Center Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

GHS (₵), USD ($)

Pros & Cons

  • IVR system improves customer routing efficiency, reducing wait times and enhancing satisfaction
  • ACD intelligently distributes calls based on agent skills and business hours for optimized support
  • Virtual and toll-free numbers allow businesses to expand their reach without infrastructure overhead
  • Call recording allows quality monitoring, compliance, and agent training
  • Dashboards and reporting provide actionable insights to improve call center efficiency
  • No SLA (Service Level Agreement) information publicly available
  • Reporting dashboards may lack advanced analytics features for enterprise needs
  • System uptime guarantees are not clearly documented
  • Backup and disaster recovery options are not specified
  • Onboarding process details and setup assistance are not clearly outlined

Bernserg Hosted Call Center Platform's Support Options

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