About 8x8 X Series
8x8 X Series is an AI-powered communication platform from 8x8 that unifies contact center, global telecommunications, video messaging, and low-code APIs to improve customer experiences. It combines Connected Teams, Customer Support, Frontline Teams, Omnichannel Experiences, and Workforce Management so businesses can manage customer interactions across multiple channels effectively. With this platform, organizations can improve collaboration among teams and make informed decisions based on real-time analytics. The comprehensive solution is designed to address the complexities of customer engagement and simplify operations. Key capabilities: Connected Teams Customer Support Frontline Teams Omnichannel Experiences Workforce Management Best for: businesses that need an integrated approach to customer use management.
8x8 X Series Details
8x8 X Series's In-App Market Place
Does 8x8 X Series have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
17
Mini Apps
1. Call Recording: Allows users to record and store phone calls for quality assurance
training
or legal purposes.
2. Cloud PBX: Provides a cloud-based private branch exchange (PBX) system for managing internal and external calls within an organization.
3. IVR (Interactive Voice Response): Enables automated phone menus and routing based on user input
improving customer service efficiency.
4. Unified Communications: Integrates various communication channels
such as voice
video
messaging
and collaboration tools
into one platform.
5. VoIP: Utilizes Voice over Internet Protocol technology to make phone calls over the internet rather than traditional phone lines.
6. Telephony: Offers telephony services for making and receiving calls
including features like call forwarding
voicemail
and call waiting.
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Cad (C$), Aud (A$), Chf (Fr), Cny (¥), Rub (₽), Try (₺), Inr (₹), Ils (₪), Thb (฿), Sgd (S$), Nzd (NZ$), Hkd (HK$), Krw (₩), Dkk (kr), Sek (kr)
Pros & Cons
- Offers a comprehensive business phone system with features such as call recording, cloud PBX, IVR, unified communications, and VoIP
- Provides a reliable and secure cloud-based telephony solution
- Allows for easy scalability and flexibility to meet the changing needs of a growing business
- Enhances team collaboration and customer communication with unified communications capabilities
- Improves efficiency and productivity with advanced call management features
- Limited integration with third-party applications
- Some users report occasional dropped calls or poor call quality
- Steeper learning curve for advanced features
- Higher cost compared to some competitors
- Limited customization options for the IVR system
8x8 X Series's Support Options
Email Address
support@8x8.comContact
1-866-879-8647Documentation
https://support.8x8.com/Community Forums
https://community.8x8.com/