Smartdesk IVR

The standout feature that combines automated menus (IVR) with real human operators to handle complex inquiries.

Automatic answering ensures your business is reachable every hour of every day, including holidays and after business hours.

Immediate notifications of call details are sent to your team via platforms like Slack, Chatwork, or Email.

You can choose to only respond to "necessary" calls, effectively blocking telemarketing and unwanted sales pitches.

Automatically converts the contents of recorded phone calls into text for easy reading and archiving.

The system can automatically send follow-up text messages to callers after a call is received.

Complete control over the IVR logic—deciding which buttons lead to which departments or automated messages.

If a call is urgent, the system can transfer the caller directly to a specific employee’s mobile or office line.

You can record or upload professional voice prompts to guide your customers through the menu.

Every interaction is recorded, allowing you to review the operator’s performance or check specific details of a customer’s request.