ActionTracker logo

ActionTracker

0(0 reviews)
Software Status:Active

About ActionTracker

ActionTracker is a customer feedback software from SurveySquare.com that connects users with the customers. It combines AI-driven analysis, survey data integration, and actionable insights to help increase the social media presence and drive revenue growth by boosting buyer confidence. Users can link platforms or import survey data from any review tool and utilize the AI Assistant to ask questions, gaining valuable insights into service quality. Additionally, ActionTracker offers over 100 AI Prompts or allows users to create their own to tailor the use. Key capabilities: AI-driven analysis Survey data integration Actionable insights AI Assistant Custom AI Prompts Best for: businesses that need to connect with customers and improve social media engagement.

ActionTracker Details

Vendor
SurveySquare.com
Year Launched
2004
Location
7111 W 151st St, #25, Overland Park, KS 66223, US
Deployment
cloud
Training Options
videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Russian, Arabic
Users
Field Service Organizations, Retail, Manufacturing, eCommerce websites
Industries Served
Retail, hospitality, healthcare, financial services, automotive, technology, education, e-commerce, field services, home services, professional services.
Tags
Complaint Management, Customer Experience, Issue Tracking

ActionTracker's In-App Market Place

Does ActionTracker have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), SGD (S$), HKD (HK$), SEK (kr), NOK (kr), DKK (kr), KRW (₩), RUB (₽), ZAR (R)

Pros & Cons

  • Comprehensive Customer Feedback Platform: Offers a wide range of tools for creating, collecting, analyzing, and acting on customer feedback and reviews.
  • AI-Powered Insights: Leverages AI to analyze customer data, providing deeper and more actionable insights.
  • Multi-Channel Feedback Collection: Supports collection via SMS, email, and social media reviews, maximizing reach.
  • ActionTracker for Issue Resolution: Includes a system to track and manage issues and leads, improving accountability and customer service follow-through.
  • Integrated Communication Tools: Offers VOIP, SMS, and Email communication features for seamless customer interaction.
  • Employee Performance Management Features: Provides tools to evaluate and incentivize employee performance based on customer feedback.
  • Customizable and Easy to Use: Platform is designed to be user-friendly and allows for survey customization.
  • Review Management and Promotion: Helps manage and showcase online reviews to improve online reputation.
  • Limited Detail on Integrations: While "Link platforms or import survey data" is mentioned, specific integrations are not detailed.
  • Focus Primarily on Customer Feedback: Website content heavily emphasizes customer feedback and reviews; broader CRM or business management features are not prominent.
  • Mobile App is Mentioned but Not Detailed: "Mobile App" is listed in the site map and footer, but features and functionalities of the mobile app are not elaborated on the main page.
  • Potential Over-reliance on AI: While AI-driven insights are a pro, businesses should ensure human oversight and context remain central to customer understanding.

ActionTracker's Support Options

ActionTracker's Alternatives