ActionTracker

SurveySquare's platform allows you to create surveys that are specifically tailored to your needs, ensuring you collect the most relevant and actionable data to meet your unique business objectives.

The platform is designed to be user-friendly and intuitive, enabling you to quickly and efficiently build customized surveys without requiring specialized technical skills.

Enables feedback collection through SMS, allowing you to reach customers directly on their mobile devices for increased engagement and response rates, especially convenient for on-the-go feedback.

Offers email survey options, providing a flexible and widely used method to distribute surveys and gather customer insights through a familiar channel.

Provides tools and strategies to actively encourage and collect customer reviews from various social media platforms, helping to enhance your online reputation and social proof.

Offers a central dashboard to oversee, organize, and efficiently manage customer reviews coming from multiple online sources, streamlining your review management process.

Provides a customizable, interactive widget that can be embedded on your website to showcase consolidated reviews from Google, Facebook, Yelp, BBB, and SurveySquare surveys, building customer trust and transparency.

Allows you to easily repost positive customer reviews and survey responses directly to your business's social media feeds on platforms like Google, Facebook, and Instagram, maximizing the reach of positive testimonials.

Integrates Artificial Intelligence to analyze customer feedback from social media and direct surveys, automatically extracting key themes and insights for deeper understanding.

Enables you to link data from various review platforms or import survey data from other tools, providing a comprehensive dataset for unified and in-depth analysis.

The AI analysis is geared towards providing actionable insights that businesses can directly use to improve their service quality and customer experience based on concrete data.

Includes an AI Assistant feature that allows you to ask specific questions about your customer feedback data and receive AI-powered answers, enabling more targeted data exploration.

Offers a library of over 100 pre-written AI prompts to guide your analysis and also allows you to create your own custom prompts for highly specific inquiries.

Generates analysis reports tailored for different organizational levels, including executive summaries, manager-level reports, and CSR-specific insights, ensuring relevant information for each team member.

Automatically generates word clouds and keyword lists from feedback data, helping you to quickly identify and track frequently mentioned terms and themes in customer opinions.

Specifically analyzes data related to recalls and call-backs to help businesses understand the root causes of recurring issues and implement targeted solutions.

The ActionTracker™ feature allows you to monitor and manage customer service issues and sales leads in real-time, ensuring prompt responses and efficient handling.

Automatically assigns customer service issues and sales leads to the appropriate team members, optimizing workflow and ensuring no issues or leads are overlooked.

Facilitates improved workflow management by providing greater oversight over processes, helping to streamline operations and maintain process control.

Keeps a detailed record of action items with full audit trails, promoting accountability, ensuring task completion, and providing a transparent history of actions taken.

Enables monitoring of communication between team members and customers, helping to ensure consistent, high-quality customer interactions and identify areas for improvement.

Helps identify performance trends across team members, highlighting both high performers and areas where coaching or support may be needed within the team.

Offers integrated Voice over Internet Protocol (VOIP) calling directly from the platform, allowing for seamless and clear voice communication with customers through your web browser.

Provides SMS functionality to organize and track customer conversations in threaded formats, ensuring efficient and organized text-based communication for ongoing interactions.

Includes email management features with custom templates, automated appointment reminders, and dispatch capabilities, streamlining email-based customer communication.

Enables quick generation of employee performance reports based on direct customer feedback, providing valuable data for performance reviews and appraisals.

Utilizes scorecards to clearly identify top-performing employees based on customer feedback metrics and also to pinpoint underperformers who may require additional coaching or training.

Offers a comprehensive suite of employee survey tools, including pulse surveys, annual engagement surveys, and 360-degree evaluations, to gauge employee engagement and gather internal feedback.

Provides the option to outsource the entire employee survey process to SurveySquare, including administration and analysis, for businesses seeking external expertise and support.

Features a Leaderboard Report that publicly displays and rewards employees who receive positive customer reviews, incentivizing excellent customer service and fostering a competitive, positive work environment.