About Issuetrak
A flexible help desk and issue tracking platform for service-driven industries. It centralizes and automates ticket submission, workflow management, and reporting to improve response times and operational accountability.
Issuetrak is a versatile operations management and help desk platform designed to centralize ticket tracking and automate workflows. It is built for service-driven industries, including manufacturing, healthcare, and government, offering both cloud-hosted and on-premises deployment options. The platform stands out for its all-inclusive feature set, which avoids tiered pricing by providing core capabilities—such as omnichannel ticket submission, asset management, and SLA tracking—to all customers. Users benefit from a centralized Issue Hub, automated task flows, and a robust knowledge base that deflects routine inquiries. Issuetrak emphasizes a partnership-based approach, offering dedicated account managers and 24/7 support. While it is highly configurable, the platform is best suited for organizations looking to replace fragmented email-based support with a structured, accountable system that scales with their growth.
Pros & Cons
- All-inclusive feature set with no hidden tiers or nickel-and-diming.
- Flexible deployment options including both cloud and on-premises hosting.
- Highly responsive 24/7 support with dedicated account managers.
- Unlimited free end users allow for broad organizational adoption.
- Strong automation capabilities for ticket routing and task management.
- Pricing is based on agent count, which may become a cost factor for large support teams.
- On-premises deployment requires internal infrastructure management and maintenance.
- Initial configuration of complex workflows may require time and implementation support.
Features
Key features
Allows users to create tickets via in-app forms, email, and webforms.
Automatically distributes incoming tickets across a designated group of agents.
Enables collaboration on issues through structured tasks to ensure consistent processes.
Tracks hardware and software information, maintenance schedules, and licensing updates.
Provides a centralized repository for important information for both users and administrators.
Additional features
Allows organizations to define specific issue categories and subtypes.
Tracks service level agreements with automated alerts and breach notifications.
Provides tools to create tailored reports with logic filters and sorting.
Manages task sequences to ensure proper workflow progression.
Supports white-labeling, custom logos, and site-wide color themes.
Automates the delivery of reports to stakeholders on a recurring basis.
Ensures users can access and manage tickets from various devices.
Provides developers with endpoints for custom integrations and application development.
Supports LDAP, Azure AD, and OAuth 2.0 for secure authentication.
Pricing
Monthly plans
Billed annually; monthly billing available upon request.
Source: vendor pricing page →Annual plans
Billed annually per agent.
Source: vendor pricing page →Billed annually per agent.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Issuetrak
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Widebot
Widebot is a chatbot software from Widebot designed for automating customer communication. It includes features…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Issuetrak
A flexible help desk and issue tracking platform for service-driven industries. It centralizes and automates ticket submission, workflow management, and reporting to improve response times and operational accountability.
Issuetrak Details
Issuetrak's In-App Market Place
Does Issuetrak have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Billed annually; monthly billing available upon request.
Source: vendor pricing page →Annual plans
Billed annually per agent.
Source: vendor pricing page →Billed annually per agent.
Source: vendor pricing page →Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- All-inclusive feature set with no hidden tiers or nickel-and-diming.
- Flexible deployment options including both cloud and on-premises hosting.
- Highly responsive 24/7 support with dedicated account managers.
- Unlimited free end users allow for broad organizational adoption.
- Strong automation capabilities for ticket routing and task management.
- Pricing is based on agent count, which may become a cost factor for large support teams.
- On-premises deployment requires internal infrastructure management and maintenance.
- Initial configuration of complex workflows may require time and implementation support.
Issuetrak's Support Options
Email Address
support@issuetrak.comContact
1-866-477-8381Documentation
https://support.issuetrak.com/hc/en-usCommunity Forums
https://support.issuetrak.com/hc/en-us/community/topicsLive Chat
AvailableIssuetrak's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Widebot
Widebot is a chatbot software from Widebot designed for automating customer communication. It includes features…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
