About ActionWare
ActionWare is a Customer Relationship Management software from ActionWare that helps manage customer interactions and relationships. It offers Customer Service, Marketing, Sales Force Automation, Call Center Management, and Enterprise-Wide Communication so organizations can effectively coordinate their customer engagement efforts. ActionWare is designed to work both on LAN and the Web, allowing users to access information anytime, anywhere. The software facilitates collaboration between departments, improving communication and ensuring that all teams are aligned on customer strategies. Key capabilities: Customer Service Marketing Sales Force Automation Call Center Management Enterprise-Wide Communication Best for: organizations that need to effectively manage customer relationships and activities across various departments.
ActionWare is a customer relationship management (CRM) software designed to help businesses efficiently manage customer data and optimize engagement. It provides a comprehensive suite of tools that enable users to track sales leads, manage customer communication, and automate marketing efforts. The software allows businesses to capture and store essential client information, offering a 360-degree view of each customer. With real-time reporting and customizable dashboards, businesses can monitor their CRM performance and gain actionable insights. Additionally, ActionWare streamlines workflows by automating routine tasks, improving operational efficiency, and enhancing customer relationships. The user interface of ActionWare is designed to be intuitive and user-friendly, ensuring that businesses can navigate the platform with ease. The software incorporates a clean and organized layout, making it simple for users to access various features without unnecessary complexity. The navigation system is structured to allow seamless movement between different modules, ensuring that users can efficiently manage their CRM tasks. The customizable dashboards further enhance usability, enabling businesses to tailor their workspace according to their specific needs.
Pros & Cons
- +1. It provides a single, unified view of the customer for improved understanding.
- +2. It offers a wide range of features covering customer service, marketing, and sales.
- +3. It promotes collaborative and efficient work by sharing real-time customer information.
- +4. It has a long history and experience as a leading CRM software developer since 1986.
- −1. The software appears to be based on older technology (iSeries/AS/400), which might be outdated.
Features
Key features
- 1. Single View of the Customer
- This is a core benefit, allowing companies to consolidate all customer information into one accessible location for a comprehensive understanding.
- 2. Real-time Information Sharing
- The software enables the immediate capture and sharing of customer information across the organization, fostering collaboration and efficiency.
- 3. Enterprise-Wide Communication
- ActionWare facilitates seamless communication throughout the entire company, ensuring that all departments are on the same page regarding customer interactions.
- 4. Integrated Suite of CRM Products (iSeries/AS/400 based)
- The mention of "iSeries (AS/400) based ActionWare" and "ActionWareGUI" indicates a robust, established system with a graphical user interface, catering to businesses that may have existing AS/400 infrastructure.
- 5. Corporate Standard for Customer Information
- ActionWare establishes a standardized method for managing and disseminating customer data, ensuring consistency and accuracy across the enterprise.
Additional features
- 1. Customer Service
- Helps manage and streamline interactions related to customer support and satisfaction.
- 2. Marketing
- Provides tools to support marketing efforts and campaigns.
- 3. Sales Force Automation
- Automates various tasks for the sales team, improving efficiency in the sales process.
- 4. Call Center Management
- Offers functionalities specifically designed for managing operations within a call center environment.
- 5. Enterprise-Wide Communication
- Facilitates communication and information flow across all departments within the company.
- 6. Technical Support Management
- Assists in managing and tracking technical support requests and resolutions.
- 7. Real-time Customer Information Capture and Sharing
- Allows for the immediate input and dissemination of customer data throughout the organization.
- 8. Corporate Standard for Customer Information
- Establishes a consistent and uniform approach to handling customer data.
- 9. Single View of the Customer
- Consolidates all customer-related data into one comprehensive and accessible perspective.
- 10. iSeries (AS/400) Based ActionWare
- The primary CRM software solution built upon the iSeries (AS/400) platform, indicating a robust and long-standing system.
- 11. ActionWareGUI
- An add-on product that provides a graphical user interface for the ActionWare software, enhancing usability.
Pricing
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About ActionWare
ActionWare is a Customer Relationship Management software from ActionWare that helps manage customer interactions and relationships. It offers Customer Service, Marketing, Sales Force Automation, Call Center Management, and Enterprise-Wide Communication so organizations can effectively coordinate their customer engagement efforts. ActionWare is designed to work both on LAN and the Web, allowing users to access information anytime, anywhere. The software facilitates collaboration between departments, improving communication and ensuring that all teams are aligned on customer strategies. Key capabilities: Customer Service Marketing Sales Force Automation Call Center Management Enterprise-Wide Communication Best for: organizations that need to effectively manage customer relationships and activities across various departments.
ActionWare Details
ActionWare's In-App Market Place
Does ActionWare have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 1. It provides a single, unified view of the customer for improved understanding.
- 2. It offers a wide range of features covering customer service, marketing, and sales.
- 3. It promotes collaborative and efficient work by sharing real-time customer information.
- 4. It has a long history and experience as a leading CRM software developer since 1986.
- 1. The software appears to be based on older technology (iSeries/AS/400), which might be outdated.
ActionWare's Support Options
Email Address
support@actionware.comContact
510-595-4700ActionWare's Alternatives
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