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Active Post Sale

by BKM · Since 2001
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ActiveAvailable globallyCloud
Quick facts
VendorBKM
Year launched2001
StatusActive
Locationvia E.Bertini 247, Forlì, FC 47122, IT
Countries servedGlobal
Languages1
Integrations1+
Free tier
Free trial
Contact salesYES

About Active Post Sale

Active Post Sale is a management software from BKM that supports post-sale assistance. It combines features such as HCM Next, Active Demand, ESG Zucchetti, Corsi e-learning, and Active Post Sale so users can efficiently manage spare parts catalogs, technical documentation, orders, and maintenance tasks. This software allows companies to simplify their after-sales services, ensuring better customer satisfaction and improved operational efficiency. Additionally, it provides tools for training and knowledge sharing, which can play a crucial role in improving the skills of service teams. Key capabilities: spare parts catalog management technical documentation organization order tracking maintenance scheduling training module access Best for: businesses that need to manage post-sale support services effectively.

Active Post Sale by BKM is an intuitive catalog management software designed to streamline the post-sales process by simplifying the management of product catalogs, pricing, and inventory across multiple channels. This software provides businesses with the ability to create and maintain up-to-date, accurate product catalogs that are easy to manage and update in real time. Active Post Sale enables automatic synchronization of inventory across various sales platforms, ensuring that pricing, availability, and product details are consistent across websites, mobile apps, and physical stores. The platform offers rich features like product categorization, promotional pricing tools, and integration with third-party systems for a seamless experience. By centralizing catalog data and enhancing cross-channel visibility, Active Post Sale allows businesses to improve customer satisfaction by providing accurate product information while reducing errors in pricing and inventory management. This software is ideal for companies in retail, e-commerce, and distribution who need to manage large and complex product catalogs. The user interface of Active Post Sale is designed to be user-friendly and intuitive, making it easy for users to navigate and manage their product catalogs.

Pros & Cons

What users like
  • +1. Automated Catalog Management: The software automates the creation, publication, and updating of spare parts catalogs, including lists and drawings. This saves time and resources compared to manual methods.
  • +2. Real-Time Updates: Changes to catalogs and documentation are reflected instantly online, ensuring customers always have access to the latest information. This reduces confusion and potential errors.
  • +3. Integrated Technical Documentation: The ability to attach technical documentation directly to the catalogs provides customers with comprehensive product information in one place, improving self-service and reducing support requests.
  • +4. Cost Reduction: Eliminating printing and shipping costs associated with physical catalogs offers significant cost savings.
  • +5. Improved After-Sales Service: By streamlining catalog management, order processing, and maintenance management, the software aims to improve the overall efficiency and effectiveness of after-sales service.
  • +6. Analysis of Sales Statistics: The software provides tools to analyze sales statistics of the most purchased spare parts. This data can inform inventory management and purchasing decisions.
What users flag
  • 1. Limited Detail on Specific Features: The description provides a high-level overview but lacks specific details about features like order management, maintenance scheduling, and reporting capabilities. It's unclear what level of customization is possible.
  • 2. Lack of Information on Integrations: The text doesn't mention integrations with other systems like ERP or CRM. This is crucial for seamless data flow and process automation.
  • 3. Focus on Spare Parts: The software is clearly designed for businesses that deal with spare parts. Its suitability for other types of after-sales service is unclear.
  • 4. Limited Information on Maintenance Module: The text mentions "Maintenance" as a module, but provides no details on its functionality. It's unclear what specific maintenance-related tasks the software supports.

Features

Key features

1. Automated Spare Parts Catalog Publication
Streamlines the creation, publication, and updating of online spare parts catalogs, including parts lists and drawings. This eliminates the need for manual processes and printed materials.
2. Real-Time Updates
Ensures that any changes to catalogs, parts lists, or technical documentation are immediately visible to customers online. This keeps information current and reduces confusion.
3. Integrated Order Management
Facilitates the management of customer orders for spare parts within the same platform. This centralizes the sales process and improves order fulfillment efficiency.
4. Technical Documentation Attachment
Allows users to attach relevant technical documentation directly to spare parts listings. This provides customers with comprehensive product information and supports self-service.
5. Sales Statistics Analysis
Provides tools to analyze sales data for spare parts, identifying popular items and trends. This information can be used for inventory management and sales forecasting.

Additional features

1. Automated Spare Parts Catalog Publication
Streamlines the creation, publication, and updating of online spare parts catalogs, including parts lists and drawings. This eliminates the need for manual processes and printed materials.
2. Real-Time Updates
Ensures that any changes to catalogs, parts lists, or technical documentation are immediately visible to customers online. This keeps information current and reduces confusion.
3. Integrated Order Management
Facilitates the management of customer orders for spare parts within the same platform. This centralizes the sales process and improves order fulfillment efficiency.
4. Technical Documentation Attachment
Allows users to attach relevant technical documentation directly to spare parts listings. This provides customers with comprehensive product information and supports self-service.
5. Sales Statistics Analysis
Provides tools to analyze sales data for spare parts, identifying popular items and trends. This information can be used for inventory management and sales forecasting.
6. Improved Technical Assistance Service
The software aims to improve the overall technical assistance service by providing a centralized platform for managing after-sales processes. This implies features that support communication and efficient handling of customer inquiries. (This is implied by the description "improve your technical assistance service with a management software for after-sales assistance.")
7. Elimination of Printing and Shipping Costs
By moving to online catalogs, the software helps eliminate the costs associated with printing and shipping physical catalogs. This reduces expenses and supports environmentally friendly practices.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
1
Interface languages
9
Billing currencies

Interface languages

Italian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇸🇪SEK

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