About Adoreboard
Adoreboard is a feedback analysis software from Adoreboard that helps build trust for better retention. It provides features like Case Studies, Resources, and Podcasts to analyze the emotional context and revenue risk behind every bit of feedback. This allows organizations to predict the next best action for improving customer and employee experiences and ultimately improving their bottom line. With the ability to accurately analyze 1,000 comments in less than a minute, users can understand the "why" behind their Net Promoter Score (NPS). Key capabilities: emotional analysis revenue risk assessment case studies resource library podcast series Best for: businesses that need to improve understanding of feedback and improve retention strategies.
Adoreboard is an AI-driven emotion analytics platform—branded under *Emotics™*—that transforms unstructured text like surveys, reviews, and social media comments into emotion-based insights. Its primary goal is to elevate customer and employee experience (CX/EX) by surfacing the emotional “why” behind feedback, helping organizations understand sentiment beyond positive/negative binaries. Core features include emotion detection (across Plutchik’s 24 emotions), automated theme clustering, predictive “Value-at-Risk” impact analysis, executive-ready reports, and a new Trust Metric that quantifies customer trust in feedback. Adoreboard’s web-based interface is modern, visual, and intuitive. The dashboard immediately presents sentiment trends and eye-catching emotion indices. Users appreciate the one-click thematic clustering and drill-down capabilities. With integrations into platforms like Qualtrics, data import flows are smooth: upload a CSV/XLS or connect directly, select analysis settings, and receive insights in seconds. A standout UI feature is the "Trust Metric" tiles, which visualize trust-driving themes clearly Hosted on secure cloud infrastructure (AWS EU), Adoreboard handles thousands of comments swiftly and reliably. Its NLP engine processes even large datasets with minimal latency and no reported downtime.
Pros & Cons
- +Goes beyond sentiment analysis to uncover 24 specific emotions, providing richer insights into "why" feedback is given.
- +Automates the analysis of thousands of comments in seconds, drastically reducing manual effort and speeding up insights.
- +Connects feedback to business outcomes and potential revenue impact, helping prioritize initiatives with clear ROI.
- +Utilizes a proprietary emotional database and methodology based on Queen's University Belfast research, ensuring analysis accuracy.
- −Primarily focuses on written feedback, which might miss nuances captured in other forms of communication
- −While it integrates with Qualtrics, the ease of integration with all other potential data sources might vary.
- −While beneficial, organizations might over-rely on AI insights without sufficient human interpretation and contextualization.
Features
Key features
- Emotional Context Analysis (Unbiased Qualitative Analysis)
- Adoreboard goes beyond sentiment to analyze 24 emotions across Robert Plutchik’s wheel of emotions, providing a deeper understanding of "why" customers or employees feel a certain way. This helps in uncovering nuanced emotional drivers behind feedback without manual bias.
- AI Theming
- The software accurately analyzes thousands of comments in seconds to identify recurring themes from open-text data, significantly reducing manual analysis time and effort. This allows for quick identification of critical topics and issues.
- One-Click Insight Reports (Revenue-Linked Insights)
- Adoreboard generates prioritized, action-ready insights that can be linked to revenue data, allowing businesses to understand the financial impact of addressing specific customer and employee experience issues. This helps in demonstrating ROI and prioritizing initiatives.
- Integration with Existing Platforms (e.g., Qualtrics)
- It seamlessly integrates with platforms like Qualtrics and other data sources (spreadsheets, reviews, etc.), allowing for easy uploading and analysis of diverse open-text feedback. This ensures that the analysis can be applied to existing feedback channels.
- Proprietary Emotional Database and Scientific Methodology
- Adoreboard uses a proprietary emotional database supported by AI and a scientifically proven methodology based on research from Queen’s University Belfast, ensuring the accuracy and reliability of its emotional analysis. This provides a strong scientific backing for its insights.
Additional features
- AI Theming
- Processes large datasets of open-text comments to instantly identify recurring themes and sub-topics.
- One-Click Insight Reports
- Generates executive-ready reports with prioritized actions and revenue-linked insights.
- Data Upload and Integration
- Allows import of open-text feedback from spreadsheets, Qualtrics, and other integrations.
- Support AI analysis by adding your own metrics, insight or context
- Users can augment the AI analysis with their own relevant business data and context.
- Analyzes 24 emotions
- Specifically analyzes emotions based on Robert Plutchik’s wheel of emotions.
- Scientifically proven methodology
- Based on research from Queen’s University Belfast for reliable emotional analysis.
- Proprietary emotional database
- Utilizes its own AI-supported emotional database for accurate results.
- Upload revenue data
- Enables linking research insights to a dollar value to demonstrate business impact.
- Generates highly actionable ideas
- Provides clear jumping-off points for new initiatives based on insights.
Pricing
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About Adoreboard
Adoreboard is a feedback analysis software from Adoreboard that helps build trust for better retention. It provides features like Case Studies, Resources, and Podcasts to analyze the emotional context and revenue risk behind every bit of feedback. This allows organizations to predict the next best action for improving customer and employee experiences and ultimately improving their bottom line. With the ability to accurately analyze 1,000 comments in less than a minute, users can understand the "why" behind their Net Promoter Score (NPS). Key capabilities: emotional analysis revenue risk assessment case studies resource library podcast series Best for: businesses that need to improve understanding of feedback and improve retention strategies.
Adoreboard Details
Adoreboard's In-App Market Place
Does Adoreboard have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), SGD ($), NZD ($)
Pros & Cons
- Goes beyond sentiment analysis to uncover 24 specific emotions, providing richer insights into "why" feedback is given.
- Automates the analysis of thousands of comments in seconds, drastically reducing manual effort and speeding up insights.
- Connects feedback to business outcomes and potential revenue impact, helping prioritize initiatives with clear ROI.
- Utilizes a proprietary emotional database and methodology based on Queen's University Belfast research, ensuring analysis accuracy.
- Primarily focuses on written feedback, which might miss nuances captured in other forms of communication
- While it integrates with Qualtrics, the ease of integration with all other potential data sources might vary.
- While beneficial, organizations might over-rely on AI insights without sufficient human interpretation and contextualization.
Adoreboard's Support Options
Email Address
hello@adoreboard.comContact
+44 28 9097 2568Adoreboard's Alternatives
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