About Cue
Cue is a customer service software platform from Cue that enables businesses with WhatsApp Business solutions to boost customer satisfaction and drive growth. It combines AI Agents, automation of customer inquiries, and analytics to help improve customer interactions. With Cue, organizations can automate a significant percentage of customer inquiries, increase response rates, and improve communication open rates. This platform also tracks customer service survey responses to provide valuable insights. Key capabilities: automation of repetitive queries AI-driven support analytics for performance tracking integration with WhatsApp Business improved customer communication Best for: customer service teams that need to manage high volumes of inquiries efficiently.
Cue is a highly effective, AI-powered conversational platform specializing in customer service automation and commerce across channels like WhatsApp Business and Web Chat. Its core strength is its ability to deploy AI Agents that instantly resolve over 80% of routine queries, leading to significant cost reductions and a massive increase in customer response rates. The platform excels by transforming support from a reactive cost center into a proactive revenue driver through its Broadcasts feature. Businesses in retail, travel, and real estate looking for a modern, always-on solution with a clear pay-per-resolution ROI model for AI will find Cue to be a powerful tool for scaling customer experience with minimal human effort.
Pros & Cons
- +It excels at automating interactions on WhatsApp Business
- +Troubleshooting and issues are dealt with efficiently.
- +Their product offering is great
- −It still requires human agents to manage the most complex queries
- −The platform's focus on chat/messaging
Features
Key features
- AI Agents for Instant Resolution
- These highly accurate AI assistants are trained to handle high-volume, repetitive queries instantly, automating over 80% of routine customer service requests and reducing costs.
- Multi-Channel Conversational Support
- Provides a unified desk for interacting with customers in real-time across the most popular messaging channels, including WhatsApp Business, Facebook Messenger, and Web Chat, ensuring seamless customer journeys.
- Proactive Outbound Broadcasts
- Allows customer service and marketing teams to send personalized follow-ups, re-engage warm leads, and announce time-sensitive offers via chat, transforming support into a revenue-driving function.
- Pay-Per-Resolution Pricing Model (for AI)
- Offers a highly cost-effective model where AI Agent usage is charged per query resolved (e.g., £0.89 per resolution), which provides predictable cost savings compared to traditional per-seat models.
- 24/7/365 Availability
- The AI Agents and Chatbots never sleep, enabling businesses to turn every hour into business hours by offering instant, always-on support to customers globally.
Additional features
- Live Chat
- Enables human agents to engage with customers in real-time, handling complex and high-value conversations that require a human touch, ensuring a seamless handover from AI to human.
- Chatbots
- Provides tools to easily build and deploy automated customer journeys and interactive flows on the company website to convert interest into action and handle after-sales support.
- Comprehensive Analytics
- Offers a clear picture of customer behavior by tracking performance across all channels, including metrics like open rates, average resolution time, and ticket volume per team, to optimize conversations.
- After-Sales Support Automation
- Automates the process of servicing existing customers (e.g., order tracking, exchanges, account management) without requiring human intervention, making it easy for customers to self-service.
- Sales and Lead Re-activation
- Drives more revenue by allowing teams to re-activate cold leads and create urgency to buy by sending personalized, conversational WhatsApp campaigns directly to lost leads.
- Multi-location Management
- Supports businesses operating across multiple physical locations by providing a centralized solution to manage customer service across all touchpoints.
- Agent Productivity Tools
- Reduces human agent burnout and increases productivity by freeing up team members to focus on the 20% of high-value queries, as the AI handles the routine 80%.
- Developer and Help Guides
- Provides resources, including a Developer section and Help Guides, to assist in integration and maximizing platform usage.
Pricing
Monthly plans
Starter
GBP 190
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Cue
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Branper
Branper is a platform from Branper that supports collaborative project management. It combines task tracking,…
.jpeg){kind=small}
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Platform One
Platform One is a cloud-based software platform from Platform One that focuses on providing digital…
About Cue
Cue is a customer service software platform from Cue that enables businesses with WhatsApp Business solutions to boost customer satisfaction and drive growth. It combines AI Agents, automation of customer inquiries, and analytics to help improve customer interactions. With Cue, organizations can automate a significant percentage of customer inquiries, increase response rates, and improve communication open rates. This platform also tracks customer service survey responses to provide valuable insights. Key capabilities: automation of repetitive queries AI-driven support analytics for performance tracking integration with WhatsApp Business improved customer communication Best for: customer service teams that need to manage high volumes of inquiries efficiently.
Cue Details
Cue's In-App Market Place
Does Cue have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
GBP 190
Accepted Payment Currencies
GBP (£), ZAR (R)
Pros & Cons
- It excels at automating interactions on WhatsApp Business
- Troubleshooting and issues are dealt with efficiently.
- Their product offering is great
- It still requires human agents to manage the most complex queries
- The platform's focus on chat/messaging
Cue's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Branper
Branper is a platform from Branper that supports collaborative project management. It combines task tracking,…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Platform One
Platform One is a cloud-based software platform from Platform One that focuses on providing digital…
.jpeg&w=96&q=75){kind=small}
