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AireContact

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About AireContact

AireContact is a contact center software from Velocify that provides solutions for customer engagement. It combines call routing, automated dialing, and comprehensive reporting so businesses can effectively manage their communications with customers. AireContact is designed to support both inbound and outbound interactions, facilitating improved response times and customer satisfaction. The platform is adaptable to various industries and scales to meet the needs of small businesses and large enterprises alike. Key capabilities: call routing automated dialing comprehensive reporting inbound and outbound support multi-channel communications Best for: organizations that need a reliable system for managing customer interactions.

AireContact Details

Vendor
Velocify
Year Launched
Location
Los Angeles, California
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Manager, Team Leader, Customer Support Representative
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Telecommunications
Tags
Call Center, Contact Center, Customer Service, AireContact, Velocify

AireContact's In-App Market Place

Does AireContact have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

Salesforce Integration: A plugin that allows AireContact to synchronize data with Salesforce

streamlining the process of managing customer interactions.

Email Integration: A mini-app that enables AireContact to seamlessly integrate with email platforms

providing agents with a unified interface for handling email inquiries.

Reporting Dashboard: A plugin that generates comprehensive reports on call center performance

allowing managers to track key metrics and make informed decisions to optimize operations.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), SGD (S$), BRL (R$), RUB (₽), ZAR (R), KRW (₩), TRY (₺), IDR (Rp).

Pros & Cons

  • Increase in agent productivity with intelligent dialing features
  • Integration with CRM systems eliminates manual data entry and saves time
  • Customizable reporting and analytics for better insights into operations
  • Streamlined follow-up processes with automated reminders and workflows
  • Improved lead management and prioritization for more efficient sales processes
  • Expensive pricing, may not be affordable for small businesses
  • Limited integration options with other software systems
  • Steep learning curve for new users, may require extensive training
  • Inconsistent customer support, slow response times
  • Lack of advanced features compared to competitors in the market.

AireContact's Support Options

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