About AirHost
AirHost is a cloud-based PMS software from AirHost - Amadeus that is designed for hotels, ryokans, and vacation rentals. It combines booking management, check-in processes, and cleaning schedules with smart lock integrations to help simplify operations. This platform allows property managers to efficiently handle guest arrivals and departures, coordinate housekeeping tasks, and implement secure access control systems. AirHost also provides real-time data access, reporting features, and user-friendly interfaces for both staff and guests. Key capabilities: booking management check-in processing cleaning management smart lock integration reporting tools Best for: property managers that need to efficiently manage accommodations and guest experiences.
AirHost is a modern cloud‑based hospitality management platform that helps hotels, hostels, and vacation rentals streamline operations, enhance guest experience, and automate routine tasks. Its suite includes AirHost ONE for contactless check‑in/out and guest engagement, and a full Property Management System (PMS) with reservation tools, a channel manager, booking engine, and integrated guest communication—all accessible from a unified dashboard. Small to mid‑sized operators benefit from centralized messaging, automated housekeeping and task workflows, and multilingual support—important for properties with global travelers. Integration with major OTAs, payment gateways like Stripe, pricing partners like PriceLabs, and smart lock systems extends functionality and helps increase revenue while reducing manual work. While the pricing structure isn’t clearly published on its official site, user reviews note that AirHost’s feature richness and ease‑of‑use make it a compelling option for hospitality providers looking to modernize operations. Some advanced features like CRM integration may still evolve, and support is mainly through email and help center resources.
Pros & Cons
- +Provides an all-in-one cloud platform combining PMS, channel manager, and booking engine.
- +Automates daily operations including reservations, housekeeping, accounting, and communications.
- +Supports management of one property or hundreds efficiently from a single dashboard.
- +Multi-channel sync allows viewing and managing leads from all distribution channels in one place.
- +Dynamic pricing adjusts rental rates in real-time based on market demand and customer behavior.
- −Interface can be confusing due to separate consoles and unclear navigation between modules.
- −AI-powered chat support often provides irrelevant answers, delaying resolution of issues.
- −Managing multiple properties can be cumbersome without proper workflow configuration.
- −System updates or changes sometimes lack clarity, causing operational delays for hosts.
- −Cancellation and account termination processes can be abrupt and poorly communicated.
Features
Key features
- Contactless Check-in & Check-out
- Enables guests to check-in and check-out without interacting with staff, streamlining the process.
- Unified Inbox for Guest Communication
- Centralizes all messages from guests across platforms for faster response and management.
- Channel Manager
- Synchronizes property listings across multiple OTAs to prevent double bookings and manage availability.
- Property Management System (PMS)
- Manages reservations, housekeeping, and staff tasks in a single interface to improve efficiency.
- Booking Engine & Upselling
- Allows guests to book directly and purchase add-ons or upgrades, increasing revenue opportunities.
- IoT Smart Lock Integration
- Supports keyless entry with smart lock devices for secure and convenient guest access.
- Multilingual Support
- Provides system interface and guest interaction in English, Japanese, and Chinese to cater to international travelers.
Additional features
- Reservation Management & Automation
- Handles booking, modifications, cancellations, and calendar updates efficiently.
- Auto Messaging Workflows
- Sends automated messages for confirmations, reminders, and pre-arrival instructions to guests.
- Payment Processing & Auto Payment Collection
- Enables secure online payments and automated collection of payments from guests.
- Guest CRM Database
- Stores and manages guest profiles, preferences, and history for personalized service.
- Task Automation
- Automates housekeeping, maintenance, and staff assignments for better operational efficiency.
- Sales Reporting & Analytics
- Generates reports on revenue, occupancy, and operational performance for informed decisions.
- Multi-Property Management
- Manages multiple properties within a single platform, improving scalability and control.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About AirHost
AirHost is a cloud-based PMS software from AirHost - Amadeus that is designed for hotels, ryokans, and vacation rentals. It combines booking management, check-in processes, and cleaning schedules with smart lock integrations to help simplify operations. This platform allows property managers to efficiently handle guest arrivals and departures, coordinate housekeeping tasks, and implement secure access control systems. AirHost also provides real-time data access, reporting features, and user-friendly interfaces for both staff and guests. Key capabilities: booking management check-in processing cleaning management smart lock integration reporting tools Best for: property managers that need to efficiently manage accommodations and guest experiences.
AirHost Details
AirHost's In-App Market Place
Does AirHost have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD($), EUR(€), GBP(£), JPY(¥), SGD($)
Pros & Cons
- Provides an all-in-one cloud platform combining PMS, channel manager, and booking engine.
- Automates daily operations including reservations, housekeeping, accounting, and communications.
- Supports management of one property or hundreds efficiently from a single dashboard.
- Multi-channel sync allows viewing and managing leads from all distribution channels in one place.
- Dynamic pricing adjusts rental rates in real-time based on market demand and customer behavior.
- Interface can be confusing due to separate consoles and unclear navigation between modules.
- AI-powered chat support often provides irrelevant answers, delaying resolution of issues.
- Managing multiple properties can be cumbersome without proper workflow configuration.
- System updates or changes sometimes lack clarity, causing operational delays for hosts.
- Cancellation and account termination processes can be abrupt and poorly communicated.
AirHost's Support Options
Email Address
support@airhost.comContact
1-800-123-4567Documentation
https://docs.airhost.comCommunity Forums
https://community.airhost.comAirHost's Alternatives
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