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Akia

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Software Status:Active

About Akia

Akia is a software platform from Akia that automates guest journeys in the hospitality industry. It provides features such as Pet Waiver, Registration Card, Arrival Guide, All Templates, and Unified Inbox so hospitality professionals can manage guest experiences more effectively. With over 10,000 users worldwide, Akia helps businesses train their own AI agents to improve communication and simplify processes throughout a guest’s stay. This solution allows hotels and resorts to focus on providing notable service while the AI manages routine inquiries and tasks. Key capabilities: Pet Waiver Registration Card Arrival Guide All Templates Unified Inbox Best for: hospitality professionals that need to automate and improve guest engagement.

Akia Details

Vendor
Akia
Year Launched
2018
Location
44 2nd St. San Francisco, CA 94105
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Marketing Directors, Customer Service Managers, Sales Managers, Online Reputation Managers, Social Media Managers, Digital Marketers, Business Owners
Industries Served
Healthcare, Education, Finance, Retail
Tags
AI-powered, Guest engagement, Hospitality tech, Digital check-in, Contactless solutions, Guest messaging, Automation, Mini Apps, PMS integration

Akia's In-App Market Place

Does Akia have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), AED (د.إ), CHF (Fr), KRW (₩)

Pros & Cons

  • AI-Driven Automation: Reduces manual tasks and enhances efficiency.
  • Comprehensive Feature Set: Offers a wide range of tools for guest engagement.
  • Limited Language Options
  • Akia primarily supports English, which may not fully cater to international guests or staff in non-English-speaking regions.
  • Requires Integration with PMS for Full Utility
  • Some features like automation and reservation syncing depend on integration with a supported Property Management System (PMS)—limiting use for properties not using compatible systems.
  • Not Ideal for Non-Hospitality Businesses
  • The platform is heavily tailored to the hospitality industry, making it less useful or adaptable for industries outside of hotels, rentals, and resorts.
  • Dependence on Guest Phone Usage
  • The platform relies on SMS and web-based Mini Apps, meaning it depends on guests having phones and reliable mobile service, which might not be viable in some remote or international locations.

Akia's Support Options

Email Address

help@akia.com

Contact

+1 650-769-5688

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