About AlertFind
AlertFind is a crisis communication software from Aurea that provides reliable emergency notification solutions. It includes features such as multi-channel messaging, real-time reporting, and automated alerts so organizations can effectively communicate during critical events. The platform helps ensure that messages reach recipients instantly via phone calls, text messages, and emails, which is crucial during emergencies. AlertFind's user-friendly interface allows for quick setup and deployment, making it suitable for any organization facing potential crises. Additionally, it supports integration with existing systems, providing a centralized communication hub. Key capabilities: multi-channel messaging real-time reporting automated alerts user-friendly interface system integration Best for: organizations that need effective communication during emergencies.
AlertFind by Aurea is a powerful and reliable Emergency Notification System (ENS) designed to ensure organizations can instantly and securely communicate with their entire workforce during critical events, making it a trusted solution for enterprises, government entities, and IT operations. Its standout capability lies in its SmartContact™ technology, which guarantees 100% database accuracy by leveraging AI and machine learning to continuously update and validate employee contact information, ensuring no one is left unreachable during a crisis. The platform is highly intuitive, offering a modern web-based interface and mobile apps that allow administrators to deploy alerts quickly through one-click templates, while end-users can receive messages across multiple devices and provide real-time responses. Beyond mass notifications, AlertFind offers advanced features such as geo-targeting with GPS and geofencing to reach only those in affected areas, full two-way communication for accountability and safety verification, and auto-escalation workflows for IT incident alerting to drastically reduce downtime by routing messages to backup personnel when needed. Its performance is backed by SLA-guaranteed 99.
Pros & Cons
- +One-click emergency alerts to all devices
- +Multi-channel delivery: email, SMS, voice, fax, push notifications, and more
- +100% contact database accuracy guaranteed
- +SOC 1, SOC 2 certified and GDPR compliant
- +99.5% SLA-guaranteed uptime
- +Automated contact data updates
- +Secure two-way communication with read receipts and surveys
- +Mobile app for real-time alerting and check-ins
- −No public pricing; demo required for cost details
- −May require setup and training for full feature use
- −Heavy reliance on accurate contact data and system integration
- −No mention of multilingual support or international coverage
- −Fax and pager support may be outdated for some users
- −Mobile app functionality may vary across platforms
- −Potential complexity in managing multiple admin roles and geofencing zones
Features
Key features
- Guaranteed 100% Database Accuracy
- Automatically collects and updates contact data, guaranteeing the ability to reach all personnel.
- SLA-Guaranteed Reliability and Security
- Certified as SOC 1 and SOC 2 compliant with a guaranteed 99.5% uptime.
- Proactive Dedicated Customer Support
- Offers dedicated live 24x7 support and proactive monthly calls from Customer Success Managers.
- Extensive API Connector Library
- Provides 200+ free API connectors for seamless integration with service desks, monitoring tools, and HR databases.
- Multi-Channel, Multi-Device Alerts
- Instantly reaches every employee on every device using unlimited notifications across numerous communication channels.
- Auto-Escalation for IT/Incident Alerts
- Automatically escalates incident alerts to the next team member if the on-call resource doesn't respond, reducing response time.
Additional features
- Emergency Notification
- Instantly sends and receives crucial information to protect people during a crisis.
- IT Alerting
- Sends critical alerts when systems go down and can auto-escalate until the issue is resolved.
- Business Notification
- Allows for the expansion of alerts beyond emergencies to include general business communications.
- Guaranteed 100% Database Accuracy
- Automatically collects and updates your contact data to ensure all personnel are reachable.
- SOC 1 and SOC 2 Certified Security
- Demonstrates commitment to security through SOC 1 and SOC 2 compliance.
- GDPR Compliant
- Ensures compliance with General Data Protection Regulation.
- SLA-Guaranteed 99.5% Uptime
- Guarantees unmatched system reliability and availability.
- Dedicated, Proactive Customer Support
- Provides 24x7 live support and monthly calls from Customer Success Managers.
- Secure 2-Way Communication
- Facilitates real-time status updates and communication between employers and team members.
- Read Receipts
- Provides confirmation when a recipient has viewed a message.
- Surveys
- Allows for the collection of information from recipients during an alert.
- Incoming Messages
- Enables recipients to send messages back to the alert administrators.
- Conference Calls
- Facilitates real-time communication between critical personnel through a conference bridge.
- "Need Help" Requests
- Allows employees to quickly request assistance during an incident.
- Instantly Reach All Devices
- Ensures employees are reached on any device they use.
- Multi-Channel Delivery
- Sends unlimited notifications across channels like email, text, voice call, fax, and mobile app push notifications.
- Custom Hotlines
- Allows for easy setup of a custom hotline to update employees with the latest information.
- Mobile App for Rapid Notifications
- Enables sending alerts and managing responses in real time from a smartphone.
- In-App Check-ins
- Allows targeting only those employees affected by a location-based event.
- Shared Notification Responsibility
- Enables sharing alert responsibility across multiple teams and administrators in different locations.
- Real-Time Status Updates
- Allows administrators to poll individuals or groups to know the status of team members.
- Geofencing for Targeted Alerts
- Allows easy communication with users in a specific area by outlining the location on a map.
- Multiple Geofencing Capabilities
- Allows selecting several areas on a map to target multiple locations simultaneously.
- Automated Alerts
- Enables pre-building messages to be sent immediately when specified conditions are met, saving time.
- Role-Based Alerting
- Allows sending alerts only to those who need them by building multiple recipient groups based on roles.
- Auto-Escalation
- Reduces response time by automatically escalating an incident alert to the next team member if the initial contact doesn't respond.
- Library of API Connectors
- Offers 200+ free API connectors for integration with various tools, including service desk solutions, monitoring tools, and HR databases.
- Complimentary API Implementation Support
- Provides assistance from the customer success team for a fully integrated communication platform.
Pricing
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About AlertFind
AlertFind is a crisis communication software from Aurea that provides reliable emergency notification solutions. It includes features such as multi-channel messaging, real-time reporting, and automated alerts so organizations can effectively communicate during critical events. The platform helps ensure that messages reach recipients instantly via phone calls, text messages, and emails, which is crucial during emergencies. AlertFind's user-friendly interface allows for quick setup and deployment, making it suitable for any organization facing potential crises. Additionally, it supports integration with existing systems, providing a centralized communication hub. Key capabilities: multi-channel messaging real-time reporting automated alerts user-friendly interface system integration Best for: organizations that need effective communication during emergencies.
AlertFind Details
AlertFind's In-App Market Place
Does AlertFind have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
12
Mini Apps
Smart Account Matcher
CRMagic Insight
Optimal Follow-Up
Customer Health Monitor
Churn Detector
Support Snapshot
Account Enricher
Objection Responder
CRM AutoSync
Follow-Up Pro
Action Items Tracker
Product Pulse
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- One-click emergency alerts to all devices
- Multi-channel delivery: email, SMS, voice, fax, push notifications, and more
- 100% contact database accuracy guaranteed
- SOC 1, SOC 2 certified and GDPR compliant
- 99.5% SLA-guaranteed uptime
- Automated contact data updates
- Secure two-way communication with read receipts and surveys
- Mobile app for real-time alerting and check-ins
- No public pricing; demo required for cost details
- May require setup and training for full feature use
- Heavy reliance on accurate contact data and system integration
- No mention of multilingual support or international coverage
- Fax and pager support may be outdated for some users
- Mobile app functionality may vary across platforms
- Potential complexity in managing multiple admin roles and geofencing zones
AlertFind's Support Options
Contact
+1 877-941-1055AlertFind's Alternatives
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