About Alterna CX
Alterna CX is a customer use management platform from Alterna CX that focuses on improving customer interactions. It combines analytics, feedback collection, and reporting capabilities so organizations can better understand customer needs and preferences. This platform allows businesses to gather insights from various channels, analyze the data, and act on the findings to improve customer satisfaction. By integrating feedback loops, it helps companies address issues proactively. Key capabilities: data analytics customer feedback management performance reporting multi-channel support actionable insights Best for: businesses that need to improve their understanding of customer experiences and implement necessary changes based on feedback.
Alterna CX is a sophisticated experience management platform designed to deepen customer loyalty by enabling organizations to truly understand and act on the voice of the customer. Built with AI at its core, Alterna CX goes far beyond traditional customer feedback mechanisms like surveys, offering a revolutionary approach to customer experience analysis through its proprietary Observational Customer Experience (oCX) Score. The platform’s interface is both elegant and practical, designed to support deep analytical functions while remaining intuitive and user-friendly. Experience professionals, including CX managers and analysts, report that creating surveys, building reports, and interpreting data is straightforward and efficient. Its sleek dashboards and self-service reporting tools make complex analytics accessible even to non-technical users, enabling faster decision-making. The platform's functionality reflects its commitment to delivering measurable improvements in loyalty and customer satisfaction. It does more than just track satisfaction scores; it dissects the emotional and behavioral dimensions of customer interactions through AI-based emotion and predictive analytics. Another significant strength of Alterna CX is its seamless integration capabilities.
Pros & Cons
- +Fast and flexible integration, allowing feedback collection in weeks.
- +Strong customer and employee feedback management with real-time event handling.
- +Helps businesses optimize customer experience (CX) and improve NPS scores.
- +Highly customizable surveys with easy control panel adaptation.
- +Detailed quota management system for structured survey distribution.
- +Comprehensive dashboard for real-time customer insights.
- +Effective automation for continuous improvement and enhanced decision-making.
- +Responsive and helpful support team.
- −Steep learning curve due to extensive features and customization.
- −UI may take time to master, especially for first-time users.
- −Could expand local client base in certain regions for better accessibility.
Features
Key features
- oCX (Observational Customer Experience) Score
- This is a unique, AI-generated metric that objectively assesses customer experience without traditional surveys.
- AI-based Emotion and Predictive Analytics
- Alterna CX goes beyond standard sentiment analysis by identifying specific emotions and using predictive analytics.
- Unified Voice of Customer (VoC) from 85+ Data Sources
- The software unifies complex CX signals from a vast array of sources (over 85), including surveys, texts, complaints, and social conversations.
- Automatic Friction & Driver Identification (No Surveys Needed)
- Alterna CX can measure customer experience directly via oCX and automatically identify key drivers impacting KPIs, often without the need for traditional surveys.
- Ready Workflows for Insight Sharing & Action
- The platform offers pre-built workflows to easily share insights with teams, facilitating rapid action to address identified issues.
Additional features
- AI-Based Customer Experience Analytics
- Transforms customer feedback into insights for revenue, loyalty, and product adoption.
- oCX (Observational Customer Experience) Score
- A unique AI-generated metric that assesses CX without traditional surveys, using unsolicited text comments.
- Unified Voice of Customer (VoC) Insights
- Gathers and unifies CX signals from over 85 ready data sources.
- Emotion Analytics
- Goes beyond sentiment to identify specific emotions in customer feedback.
- Predictive Analytics
- Uses AI to forecast trends and identify drivers affecting KPIs.
- Identify KPI Drivers
- Pinpoints factors affecting metrics like NPS, CSAT, retention, and churn.
- Ready Workflows for Insight Sharing
- Facilitates sharing insights with teams for quick action.
- Automated Analysis
- Simplifies and analyzes complex CX signals automatically.
- Text Analysis
- Analyzes text-based feedback from various sources.
- Complaint Analysis
- Specifically analyzes customer complaints for insights.
- Social Conversation Analysis
- Processes customer feedback from social media.
- Survey Analysis
- Integrates and analyzes data from traditional surveys.
Pricing
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About Alterna CX
Alterna CX is a customer use management platform from Alterna CX that focuses on improving customer interactions. It combines analytics, feedback collection, and reporting capabilities so organizations can better understand customer needs and preferences. This platform allows businesses to gather insights from various channels, analyze the data, and act on the findings to improve customer satisfaction. By integrating feedback loops, it helps companies address issues proactively. Key capabilities: data analytics customer feedback management performance reporting multi-channel support actionable insights Best for: businesses that need to improve their understanding of customer experiences and implement necessary changes based on feedback.
Alterna CX Details
Alterna CX's In-App Market Place
Does Alterna CX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$)
Pros & Cons
- Fast and flexible integration, allowing feedback collection in weeks.
- Strong customer and employee feedback management with real-time event handling.
- Helps businesses optimize customer experience (CX) and improve NPS scores.
- Highly customizable surveys with easy control panel adaptation.
- Detailed quota management system for structured survey distribution.
- Comprehensive dashboard for real-time customer insights.
- Effective automation for continuous improvement and enhanced decision-making.
- Responsive and helpful support team.
- Steep learning curve due to extensive features and customization.
- UI may take time to master, especially for first-time users.
- Could expand local client base in certain regions for better accessibility.
Alterna CX's Support Options
Email Address
info@alternacx.comContact
+90 212 217 63 90Alterna CX's Alternatives
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