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Software Status:Active

About Amplifique.me

Amplifique.me is a customer use management platform from Amplifique.me that supports NPS®, CSAT, CES surveys and more. It provides customized treatments, success stories, and integration capabilities with leading tools to improve brand power. This platform uses AI technology to help businesses understand and improve their customer interactions effectively. Through detailed analytics and reporting, Amplifique.me enables organizations to make informed decisions based on customer feedback. Key capabilities: survey management personalized customer interactions integration with third-party tools AI-driven insights comprehensive reporting Best for: businesses that need to manage and improve customer use metrics.

Amplifique.me Details

Vendor
Amplifique.me
Year Launched
2020
Location
Rua Graciliano Ramos, 82, Bairro Jardim Carvalho, CEP 84015-540, Ponta Grossa, Paraná 84010550, BR
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
Brazil
Languages
Portuguese
Users
Customer Service Representatives, Marketing Managers, Sales Representatives, Business Owners
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Manufacturing, Automotive, Telecommunications, Media
Tags
Customer Experience

Amplifique.me's In-App Market Place

Does Amplifique.me have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Fr.), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Krw (₩)

Pros & Cons

  • Offers a wide range of features for managing customer experience, from surveys to AI-powered insights and closed-loop feedback.
  • The AI feature significantly reduces the time and effort required to analyze large volumes of customer feedback.
  • The closed-loop system allows for personalized and structured handling of customer issues, potentially improving customer retention.
  • Customers consistently praise the platform's intuitive interface and the responsiveness and helpfulness of its support team.
  • Billing by responses instead of questions can be a financial advantage for some businesses.
  • While versatile, the examples and testimonials are heavily focused on the Brazilian market, which might lead to questions about its global applicability or support for other languages/regions.
  • over-reliance on AI for insights might lead to missing nuanced human interpretations without proper human oversight.
  • "Inteligência Artificial" and "Fechamento de Loop" are highlighted as "NOVIDADE" (NEW), implying they might still be in early stages of development or adoption, and their long-term effectiveness might not be fully established.

Amplifique.me's Support Options

Chatbot

Available

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