Arcstar Smart PBX

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Software Status:Active

About Arcstar Smart PBX

Arcstar Smart PBX is a cloud PBX software from NTT Communications that enables internal communication without traditional PBX or business phones. It provides free internal calls through smartphones and PCs regardless of location, and supports inbound and outbound calls with a dedicated business number. This system offers additional management tools for service administration, enabling users to oversee their subscriptions effectively. Key capabilities: internal call functionality dedicated business number support service management portal billing analysis tools cross-device compatibility Best for: small to medium-sized businesses that need a flexible communication solution.

Arcstar Smart PBX Details

Vendor

NTT Communications

Year Launched

N/A

Location

No. 2-3, Marunouchi 2-chome, Chiyoda-ku, Tokyo, 100-0005, Japan

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Japanese

Users

Administrator, Support Staff, Sales Team, Customer Service Representative

Industries Served

Healthcare, Education, Finance, Retail

Arcstar Smart PBX's In-App Market Place

Does Arcstar Smart PBX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Call Recording: This add-on allows users to record phone conversations for quality assurance and training purposes.

2. Auto Attendant: An automated answering system that greets callers and directs them to the appropriate department or extension.

3. Call Analytics: Provides insights and data on call volumes

durations

and trends to help optimize communication strategies.

4. CRM Integration: Connects the PBX system with customer relationship management software to streamline customer interactions.

5. Voicemail Transcription: Converts voicemail messages into text format for easy reading and follow-up.

6. Remote Office: Enables employees to work from anywhere with the same phone system functionalities as they would in the office.

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), JPY (¥), GBP (£), AUD (A$), CAD (C$), HKD (HK$), SGD (S$), CNY (¥), INR (₹)

Pros & Cons

Provides advanced call management features
Offers scalability to support growing business needs
Integrates easily with other NTT Communications services
Provides high-quality, reliable voice calling services
Offers cost savings compared to traditional PBX systems

Lack of advanced features compared to other Cloud PBX solutions
Limited customization options for call routing and IVR settings
Higher pricing compared to competitors offering similar functionalities
Inconsistent customer support and response times
Integration with third-party applications can be challenging and limited
Limited scalability options for large enterprises with complex communication needs
Occasional downtime and service disruptions affecting call quality and reliability.