About Arcstar Smart PBX
Arcstar Smart PBX is a cloud PBX software from NTT Communications that enables internal communication without traditional PBX or business phones. It provides free internal calls through smartphones and PCs regardless of location, and supports inbound and outbound calls with a dedicated business number. This system offers additional management tools for service administration, enabling users to oversee their subscriptions effectively. Key capabilities: internal call functionality dedicated business number support service management portal billing analysis tools cross-device compatibility Best for: small to medium-sized businesses that need a flexible communication solution.
Arcstar Smart PBX by NTT Communications is a powerful Cloud PBX solution designed to streamline communication processes for businesses of all sizes. This software standout features include advanced call routing, auto-attendant, voicemail-to-email, and seamless integration with third-party applications. The user interface of Arcstar Smart PBX is user-friendly and intuitive, making it easy for users to navigate and manage their communication settings. The design elements are sleek and modern, enhancing the overall user experience and making it a pleasure to work with. One of the core functionalities that sets Arcstar Smart PBX apart from its competitors is its ability to handle large datasets and complex operations with ease. The software is quick, efficient, and reliable, ensuring that users can communicate effectively without any lags or delays. Arcstar Smart PBX integrates seamlessly with a variety of tools, including CRM systems, email platforms, and productivity software. This compatibility across different platforms ensures that users can work efficiently and effectively, without having to switch between multiple applications.
Pros & Cons
- +Provides advanced call management features
- +Offers scalability to support growing business needs
- +Integrates easily with other NTT Communications services
- +Provides high-quality, reliable voice calling services
- +Offers cost savings compared to traditional PBX systems
- −Lack of advanced features compared to other Cloud PBX solutions
- −Limited customization options for call routing and IVR settings
- −Higher pricing compared to competitors offering similar functionalities
- −Inconsistent customer support and response times
- −Integration with third-party applications can be challenging and limited
- −Limited scalability options for large enterprises with complex communication needs
- −Occasional downtime and service disruptions affecting call quality and reliability.
Features
Key features
- Cloud-based PBX
- PBX functions are provided in the cloud, reducing equipment investment and maintenance costs.
- Multiple Device Support
- Extension calls can be used on various devices such as smartphones and PCs.
- Location Free
- You can use free extension calls regardless of location.
- FMC (Fixed Mobile Convergence)
- Integrates fixed and mobile phones for unified use.
- Web Configuration
- You can easily change settings such as call forwarding and group calling via the web.
Additional features
- Cloud PBX Functions
- Provides a full suite of PBX features hosted in the cloud, eliminating on-premise hardware. This includes free extension calls within the system, and the ability to make and receive external calls (requires a separate service like Arcstar IP Voice). Offers standard call handling features like call forwarding, group calling, call hold, and call rejection. Optional features such as call recording and IVR (Interactive Voice Response) are also available.
- Multiple Device Support
- Enables use of the PBX system across a range of devices, including dedicated IP phones, softphones on PCs, and a dedicated mobile app for smartphones. This allows users to access the system from their preferred device.
- Location Free
- Facilitates communication from anywhere with an internet connection. Extension calls are free regardless of the user's location, making it ideal for remote or distributed teams. Supports BYOD (Bring Your Own Device) policies, allowing employees to use their personal mobile devices for business communications.
- FMC (Fixed Mobile Convergence)
- Integrates fixed and mobile phones, allowing users to seamlessly manage calls to both their desk phone and mobile phone through a single system. This provides a unified communication experience.
- Web Configuration
- Offers a web-based interface for easy management and configuration of the PBX system. Administrators can make changes to settings like call forwarding, group calling, and other features without needing specialized technical expertise or contacting a technician. This simplifies administration and reduces maintenance overhead.
- External Line Service Integration
- Works in conjunction with external line services like Arcstar IP Voice and Arcstar IP Voice (Hikari Denwa - Optical Phone) to enable calling to and from the public telephone network. These integrations provide the necessary connectivity for external calls.
- Function Collaboration Service
- Integrates with services like PHONE APPLI PEOPLE (formerly: Renraku Toreru-kun), a cloud-based web phonebook service for businesses. This allows for centralized management of contact information and employee directories.
- Other Features
- Provides access to information about planned maintenance, service disruptions, and other important announcements. Offers online manuals and documentation to help users understand and utilize the system effectively. Maintains a dedicated support system to assist users with any questions or issues they may encounter.
Pricing
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About Arcstar Smart PBX
Arcstar Smart PBX is a cloud PBX software from NTT Communications that enables internal communication without traditional PBX or business phones. It provides free internal calls through smartphones and PCs regardless of location, and supports inbound and outbound calls with a dedicated business number. This system offers additional management tools for service administration, enabling users to oversee their subscriptions effectively. Key capabilities: internal call functionality dedicated business number support service management portal billing analysis tools cross-device compatibility Best for: small to medium-sized businesses that need a flexible communication solution.
Arcstar Smart PBX Details
Arcstar Smart PBX's In-App Market Place
Does Arcstar Smart PBX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. Call Recording: This add-on allows users to record phone conversations for quality assurance and training purposes.
2. Auto Attendant: An automated answering system that greets callers and directs them to the appropriate department or extension.
3. Call Analytics: Provides insights and data on call volumes
durations
and trends to help optimize communication strategies.
4. CRM Integration: Connects the PBX system with customer relationship management software to streamline customer interactions.
5. Voicemail Transcription: Converts voicemail messages into text format for easy reading and follow-up.
6. Remote Office: Enables employees to work from anywhere with the same phone system functionalities as they would in the office.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), JPY (¥), GBP (£), AUD (A$), CAD (C$), HKD (HK$), SGD (S$), CNY (¥), INR (₹)
Pros & Cons
- Provides advanced call management features
- Offers scalability to support growing business needs
- Integrates easily with other NTT Communications services
- Provides high-quality, reliable voice calling services
- Offers cost savings compared to traditional PBX systems
- Lack of advanced features compared to other Cloud PBX solutions
- Limited customization options for call routing and IVR settings
- Higher pricing compared to competitors offering similar functionalities
- Inconsistent customer support and response times
- Integration with third-party applications can be challenging and limited
- Limited scalability options for large enterprises with complex communication needs
- Occasional downtime and service disruptions affecting call quality and reliability.
Arcstar Smart PBX's Support Options
Email Address
ntt-arcstarpbx@ntt.comContact
+81-3-6785-2740Community Forums
https://support.ntt.com/en/community/arcstar_smart_pbxArcstar Smart PBX's Alternatives
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