About Artiwise
Artiwise is a customer use management platform from Artiwise that supports businesses in making strategic decisions with customer insights. It combines customer journey mapping, customer use storytelling, and personalization, and offers sentiment analysis and NPS & CSAT impact metrics so organizations can better understand and respond to customer needs. With Artiwise, companies can gain a comprehensive view of the customer satisfaction lifecycle, allowing for more informed decision-making and improved strategic planning. The platform is designed to deliver actionable insights that drive sustainable customer satisfaction. Key capabilities: customer journey mapping sentiment analysis NPS & CSAT impact personalization customer use storytelling Best for: organizations that need to improve customer engagement and satisfaction based on data-driven insights.
Artiwise is an advanced customer experience software designed to help businesses gain valuable insights into customer behavior and preferences through artificial intelligence and data analytics. The platform enables organizations to enhance customer satisfaction by offering personalized interactions and proactive support. It integrates seamlessly with various customer touchpoints, including email, chat, and social media, to capture feedback, detect issues, and suggest improvements. By leveraging AI-powered algorithms, Artiwise analyzes customer data to identify patterns, predict future behavior, and provide tailored recommendations for engagement strategies. This allows businesses to foster stronger customer relationships, optimize marketing efforts, and increase retention rates. Additionally, the software offers powerful reporting tools that enable companies to track customer satisfaction levels, identify areas for improvement, and measure the success of customer experience initiatives. The user interface of Artiwise is designed to be intuitive and user-friendly, ensuring that businesses can easily navigate its features without requiring extensive training. The dashboard presents a clean and organized layout, allowing users to access key functionalities with minimal effort.
Pros & Cons
- +1. It unifies customer feedback from various channels into a single platform for a holistic view.
- +2. It uses AI to analyze data, identify root causes, track emotional trends, and provide actionable insights beyond just surveys.
- +3. It helps track the ROI of CX actions and supports strategic decision-making with data-driven insights.
- +4. It ensures data privacy and compliance with regulations through AI-based data masking and anonymization.
- −1. Limited customization options for specific industry needs
Features
Key features
- 1. AI-Powered Holistic Feedback Unification
- Artiwise CXM integrates all customer feedback (call centers, chatbots, social media, emails, surveys) into a single, AI-powered platform. This provides a comprehensive view of the customer journey, eliminating the need for multiple tools.
- 2. Real-time CX & VoC Analytics with Sentiment Score & FCR
- The platform goes beyond surveys to analyze all communication channels and calculates AI-powered metrics like Sentiment Score and First Contact Resolution (FCR) in real-time. This provides immediate, data-driven insights into customer satisfaction.
- 3. Root Cause Analysis & Anomaly Detection
- Artiwise CXM leverages AI to pinpoint the underlying causes of customer issues, their impact on satisfaction, and detect anomalies. This enables proactive and targeted interventions to improve the customer experience.
- 4. Action Planner with ROI Tracking
- The platform allows users to plan and implement actions to improve customer experience and then track the Return on Investment (ROI) and impact of each action. This ensures that CX initiatives are data-driven and demonstrably effective.
- 5. AI-Based Data Masking and Automatic Anonymization
- Artiwise CXM prioritizes data privacy by automatically masking sensitive data (names, IDs, addresses) and anonymizing customer feedback using AI. This ensures compliance with data protection regulations.
- 6. Proactive CX Assistants
- The intuitive interface is complemented by proactive CX Assistants, which help speed up decision-making by providing timely insights and guidance.
Additional features
- 1. Holistic Customer Experience Management (CXM) Platform
- Manages the entire customer experience from a single platform, integrating all feedback channels.
- 2. AI-powered Customer Experience (CX) & Voice of the Customer (VoC) Solution
- Utilizes artificial intelligence to convert actionable customer insights into effective strategies.
- 3. Unified Feedback Collection
- Gathers all feedback from call centers, chatbots, social media, emails, and surveys into one platform.
- 4. Customer Journey Mapping
- Maps the entire customer journey to provide a complete understanding of interactions.
- 5. Root Cause Uncovering
- Identifies the underlying reasons for customer issues.
- 6. Emotional Trend Tracking
- Monitors and tracks emotional trends within customer feedback.
- 7. Insight-to-Action Conversion
- Transforms customer insights into concrete, actionable strategies.
- 8. Real-time Operations
- Provides real-time information and capabilities for managing customer experience.
- 9. AI-powered Metrics (Sentiment Score, FCR)
- Calculates advanced metrics like Sentiment Score and First Contact Resolution for real-time satisfaction measurement.
- 10. Investment Guidance
- Identifies areas where investment will have the most impact on customer satisfaction.
- 11. ROI Tracking of Actions
- Measures the return on investment of every action taken to improve CX.
- 12. Intuitive Interface
- Designed for simplicity and user-friendliness to speed up decision-making.
- 13. Proactive CX Assistants
- Offers AI-powered assistants to guide and support CX professionals.
- 14. Real-time Individual Journey Tracking
- Enables the tracking of each customer's unique journey in real time.
- 15. Personalized Action Support
- Supports highly personalized actions based on individual customer insights.
Pricing
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About Artiwise
Artiwise is a customer use management platform from Artiwise that supports businesses in making strategic decisions with customer insights. It combines customer journey mapping, customer use storytelling, and personalization, and offers sentiment analysis and NPS & CSAT impact metrics so organizations can better understand and respond to customer needs. With Artiwise, companies can gain a comprehensive view of the customer satisfaction lifecycle, allowing for more informed decision-making and improved strategic planning. The platform is designed to deliver actionable insights that drive sustainable customer satisfaction. Key capabilities: customer journey mapping sentiment analysis NPS & CSAT impact personalization customer use storytelling Best for: organizations that need to improve customer engagement and satisfaction based on data-driven insights.
Artiwise Details
Artiwise's In-App Market Place
Does Artiwise have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (CHF), Cny (¥), Sek (kr), Nok (kr), Dkk (kr), Rub (₽), Try (₺), Zar (R), Pln (zł), Ils (₪), Hkd (Hk$), Sgd (S$), Inr (₹), Brl (R$), Mxn (Mex$), Myr (RM), Thb (฿), Krw (₩), Twd (NT$), PHP (₱), Huf (Ft), Czk (Kč), Sgd (S$), Aed (د.إ), Sar (ر.س), Qar (ر.ق), Kwd (د.ك), Bhd (د.ب), Omr (ر.ع.), Rub (₽), Try (₺), Ils (₪), Cop (Col$), Pen (S/.), Ars (₱), Clp (CLP$), Vnd (₫), Idr (Rp), Idr (Rp), Twd (NT$), Thb (฿), Mxn (Mex$), Hkd (Hk$), and Sgd (S$).
Pros & Cons
- 1. It unifies customer feedback from various channels into a single platform for a holistic view.
- 2. It uses AI to analyze data, identify root causes, track emotional trends, and provide actionable insights beyond just surveys.
- 3. It helps track the ROI of CX actions and supports strategic decision-making with data-driven insights.
- 4. It ensures data privacy and compliance with regulations through AI-based data masking and anonymization.
- 1. Limited customization options for specific industry needs
Artiwise's Support Options
Contact
+90 (212) 286 07 08Chatbot
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