About AtHoc Suite
AtHoc Suite is a communication software from BlackBerry designed to provide critical messaging capabilities. It combines alert notifications, two-way communication, and incident management so organizations can effectively communicate during crises. The suite allows users to manage alerts across various channels including email, SMS, and mobile applications. Additionally, it supports real-time updates and feedback to ensure timely information dissemination. Key capabilities: alert notifications incident management two-way communication multi-channel support real-time updates Best for: organizations that need to ensure effective communication during emergencies.
BlackBerry AtHoc is a powerful Critical Event Management (CEM) platform that goes far beyond traditional emergency notification systems by unifying crisis communications, incident response, and situational awareness into one highly secure and reliable solution. Its modular design, consisting of AtHoc Alert, Account, Connect, and Collect, allows organizations to manage the full lifecycle of a crisis—from alerting personnel and confirming their safety to collaborating with external partners and receiving geo-tagged field intelligence in real time. Built on cloud infrastructure certified by the Department of Homeland Security and authorized for FedRAMP and StateRAMP use, AtHoc offers unmatched reliability, speed, and accountability, with message delivery tracked to the millisecond to ensure compliance and confidence. The platform is also highly integratable, working seamlessly with enterprise systems like Microsoft Teams, ServiceNow, and Workday, which enhances engagement and shortens response times by embedding emergency communication directly into familiar workflows.
Pros & Cons
- Integrated platform for emergency notifications and incident response
- Fast deployment—operational in less than 24 hours
- Real-time visibility into personnel safety via AtHoc Account
- Secure mass notifications across multiple channels with AtHoc Alert
- Centralized communication reduces human error and improves accuracy
- Auditable records ensure accountability and compliance
- Geo-tagged media collection from the field with AtHoc Collect
- No transparent pricing without consultation
- May require training for full feature utilization
- Integration with existing systems could involve technical complexity
- Limited information on mobile app availability or user interface
- Geo-tagging and media collection may raise privacy concerns
- Not all features may be relevant for smaller organizations
- No mention of multilingual or international alert support
Features
Key features
Integrates secure emergency notifications with incident response tools to manage the full critical event lifecycle.
Simplifies checking the well-being of all personnel in real-time using established safety protocols and automated device notifications.
Enables swift and secure dissemination of critical incident notifications to specific groups or the general public across various communication channels.
Securely manages emergency response collaboration with multiple public and private entities while maintaining oversight of notification recipients.
Allows team members to securely transmit geo-tagged media and data directly from the field for informed responses.
Smoothly and securely integrates with platforms like Microsoft Teams, Workday, and ServiceNow to leverage current workflows.
Additional features
Integrates emergency notifications with incident response tools for comprehensive management.
Allows for the rapid activation of emergency response teams.
Enables rapid sharing of information, including images and video, across public and private channels.
Centralizes communication across all channels to serve as a single source of truth.
Maintains an auditable record of all incident communications for accountability and compliance.
Confirms the delivery of every message down to the millisecond.
Simplifies the procedure of verifying the well-being of all individuals in real-time.
Personnel device notifications provide vital real-time data to initiate a prompt response.
Enables the swift and secure dissemination of notifications to staff, affiliated entities, and the public.
Monitors recipient responses in real-time to guarantee effective message delivery.
Efficiently and securely manages emergency response collaboration.
Facilitates collaboration with numerous public and private entities.
Maintains oversight over the recipients of notifications during collaboration.
Allows team members to confidently transmit geo-tagged media directly from their devices.
Facilitates the gathering, management, and strategic use of incident-related information.
Integrates smoothly and securely into current systems like Microsoft Teams, Workday, and ServiceNow.
Empowers users to communicate and cooperate within established workflows.
Facilitates the automation of workflows and notifications.
Gathers data from building sensors and alarms for a comprehensive solution.
Can activate the full emergency response in less than 10 minutes.
Allows for the centralization of all communication and operation from one dashboard.
Collects high-value evidence during the "golden hour" of an incident.
Is highly configurable, allowing for easy customization.
Is fast and extremely reliable for use by enterprises to enhance readiness.
Pricing
Countries & Languages
Interface languages
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About AtHoc Suite
AtHoc Suite is a communication software from BlackBerry designed to provide critical messaging capabilities. It combines alert notifications, two-way communication, and incident management so organizations can effectively communicate during crises. The suite allows users to manage alerts across various channels including email, SMS, and mobile applications. Additionally, it supports real-time updates and feedback to ensure timely information dissemination. Key capabilities: alert notifications incident management two-way communication multi-channel support real-time updates Best for: organizations that need to ensure effective communication during emergencies.
AtHoc Suite Details
AtHoc Suite's In-App Market Place
Does AtHoc Suite have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), RUB (₽)
Pros & Cons
- Integrated platform for emergency notifications and incident response
- Fast deployment—operational in less than 24 hours
- Real-time visibility into personnel safety via AtHoc Account
- Secure mass notifications across multiple channels with AtHoc Alert
- Centralized communication reduces human error and improves accuracy
- Auditable records ensure accountability and compliance
- Geo-tagged media collection from the field with AtHoc Collect
- No transparent pricing without consultation
- May require training for full feature utilization
- Integration with existing systems could involve technical complexity
- Limited information on mobile app availability or user interface
- Geo-tagging and media collection may raise privacy concerns
- Not all features may be relevant for smaller organizations
- No mention of multilingual or international alert support
AtHoc Suite's Support Options
Email Address
blackberry@bakotech.comContact
+380 44 273 3333AtHoc Suite's Alternatives
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