About AtHoc Suite
AtHoc Suite is a communication software from BlackBerry designed to provide critical messaging capabilities. It combines alert notifications, two-way communication, and incident management so organizations can effectively communicate during crises. The suite allows users to manage alerts across various channels including email, SMS, and mobile applications. Additionally, it supports real-time updates and feedback to ensure timely information dissemination. Key capabilities: alert notifications incident management two-way communication multi-channel support real-time updates Best for: organizations that need to ensure effective communication during emergencies.
BlackBerry AtHoc is a powerful Critical Event Management (CEM) platform that goes far beyond traditional emergency notification systems by unifying crisis communications, incident response, and situational awareness into one highly secure and reliable solution. Its modular design, consisting of AtHoc Alert, Account, Connect, and Collect, allows organizations to manage the full lifecycle of a crisis—from alerting personnel and confirming their safety to collaborating with external partners and receiving geo-tagged field intelligence in real time. Built on cloud infrastructure certified by the Department of Homeland Security and authorized for FedRAMP and StateRAMP use, AtHoc offers unmatched reliability, speed, and accountability, with message delivery tracked to the millisecond to ensure compliance and confidence. The platform is also highly integratable, working seamlessly with enterprise systems like Microsoft Teams, ServiceNow, and Workday, which enhances engagement and shortens response times by embedding emergency communication directly into familiar workflows.
Pros & Cons
- +Integrated platform for emergency notifications and incident response
- +Fast deployment—operational in less than 24 hours
- +Real-time visibility into personnel safety via AtHoc Account
- +Secure mass notifications across multiple channels with AtHoc Alert
- +Centralized communication reduces human error and improves accuracy
- +Auditable records ensure accountability and compliance
- +Geo-tagged media collection from the field with AtHoc Collect
- −No transparent pricing without consultation
- −May require training for full feature utilization
- −Integration with existing systems could involve technical complexity
- −Limited information on mobile app availability or user interface
- −Geo-tagging and media collection may raise privacy concerns
- −Not all features may be relevant for smaller organizations
- −No mention of multilingual or international alert support
Features
Key features
- Integrated Critical Event Management (CEM)
- Integrates secure emergency notifications with incident response tools to manage the full critical event lifecycle.
- Real-Time Personnel Safety Verification (AtHoc Account)
- Simplifies checking the well-being of all personnel in real-time using established safety protocols and automated device notifications.
- Secure Multi-Channel Mass Notification (AtHoc Alert)
- Enables swift and secure dissemination of critical incident notifications to specific groups or the general public across various communication channels.
- Crisis Communication Network (AtHoc Connect)
- Securely manages emergency response collaboration with multiple public and private entities while maintaining oversight of notification recipients.
- Field Data Collection with Geo-Tagging (AtHoc Collect)
- Allows team members to securely transmit geo-tagged media and data directly from the field for informed responses.
- Deep Existing System Integration
- Smoothly and securely integrates with platforms like Microsoft Teams, Workday, and ServiceNow to leverage current workflows.
Additional features
- Integrated Critical Event Management Solution
- Integrates emergency notifications with incident response tools for comprehensive management.
- Swift Response Team Activation
- Allows for the rapid activation of emergency response teams.
- Quick Dissemination of Information
- Enables rapid sharing of information, including images and video, across public and private channels.
- Centralized Communications
- Centralizes communication across all channels to serve as a single source of truth.
- Auditable Record of Communications
- Maintains an auditable record of all incident communications for accountability and compliance.
- Message Delivery Confirmation
- Confirms the delivery of every message down to the millisecond.
- Real-Time Visibility into Personnel Safety (AtHoc Account)
- Simplifies the procedure of verifying the well-being of all individuals in real-time.
- Automated Notifications from Devices (AtHoc Account)
- Personnel device notifications provide vital real-time data to initiate a prompt response.
- Secure Mass Notification Dissemination (AtHoc Alert)
- Enables the swift and secure dissemination of notifications to staff, affiliated entities, and the public.
- Real-Time Response Monitoring (AtHoc Alert)
- Monitors recipient responses in real-time to guarantee effective message delivery.
- Secure Emergency Response Management (AtHoc Connect)
- Efficiently and securely manages emergency response collaboration.
- Multi-Entity Collaboration (AtHoc Connect)
- Facilitates collaboration with numerous public and private entities.
- Recipient Oversight (AtHoc Connect)
- Maintains oversight over the recipients of notifications during collaboration.
- Geo-Tagged Media Transmission (AtHoc Collect)
- Allows team members to confidently transmit geo-tagged media directly from their devices.
- Incident Data Accumulation/Administration/Utilization (AtHoc Collect)
- Facilitates the gathering, management, and strategic use of incident-related information.
- Seamless and Secure System Integration
- Integrates smoothly and securely into current systems like Microsoft Teams, Workday, and ServiceNow.
- Workflow Communication/Cooperation
- Empowers users to communicate and cooperate within established workflows.
- Automation and AI Technology
- Facilitates the automation of workflows and notifications.
- Data Gathering from Sensors and Alarms
- Gathers data from building sensors and alarms for a comprehensive solution.
- Fast Activation
- Can activate the full emergency response in less than 10 minutes.
- Single Dashboard Operation
- Allows for the centralization of all communication and operation from one dashboard.
- Evidence Collection
- Collects high-value evidence during the "golden hour" of an incident.
- Configurability
- Is highly configurable, allowing for easy customization.
- Scalability (Implied)
- Is fast and extremely reliable for use by enterprises to enhance readiness.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About AtHoc Suite
AtHoc Suite is a communication software from BlackBerry designed to provide critical messaging capabilities. It combines alert notifications, two-way communication, and incident management so organizations can effectively communicate during crises. The suite allows users to manage alerts across various channels including email, SMS, and mobile applications. Additionally, it supports real-time updates and feedback to ensure timely information dissemination. Key capabilities: alert notifications incident management two-way communication multi-channel support real-time updates Best for: organizations that need to ensure effective communication during emergencies.
AtHoc Suite Details
AtHoc Suite's In-App Market Place
Does AtHoc Suite have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), RUB (₽)
Pros & Cons
- Integrated platform for emergency notifications and incident response
- Fast deployment—operational in less than 24 hours
- Real-time visibility into personnel safety via AtHoc Account
- Secure mass notifications across multiple channels with AtHoc Alert
- Centralized communication reduces human error and improves accuracy
- Auditable records ensure accountability and compliance
- Geo-tagged media collection from the field with AtHoc Collect
- No transparent pricing without consultation
- May require training for full feature utilization
- Integration with existing systems could involve technical complexity
- Limited information on mobile app availability or user interface
- Geo-tagging and media collection may raise privacy concerns
- Not all features may be relevant for smaller organizations
- No mention of multilingual or international alert support
AtHoc Suite's Support Options
Email Address
blackberry@bakotech.comContact
+380 44 273 3333AtHoc Suite's Alternatives
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