About AudienceView
AudienceView is an event ticketing software from AudienceView that is designed to support audience growth. It provides tickets, packages & products, series & events, donations & memberships, and data analysis so organizations can increase online ticket sales and donations. AudienceView is trusted by theatres, schools, and attractions, facilitating over $3 billion in ticket sales. The platform is built for live events and offers a comprehensive solution to manage ticketing and event commerce effectively. Key capabilities: tickets packages & products donations & memberships data analysis box office ticketing Best for: organizations that need an integrated solution for ticketing and audience engagement.
AudienceView is a comprehensive, cloud-based ticketing and event commerce software tailored for live-event and experience organizations such as performing arts venues, music festivals, museums, and universities. It combines ticketing, CRM, fundraising, and marketing functions into one unified system, giving organizations full control over their sales and audience engagement. One of its standout qualities is the flexibility it offers, allowing users to manage complex event structures, pricing tiers, and membership packages while maintaining full control of fees without external markups. Its integrated CRM captures detailed patron data, including purchase history and engagement trends, enabling smarter segmentation and personalized marketing strategies. The platform’s seamless integration of revenue tools—such as fundraising and merchandise upselling—within the ticket purchase process further strengthens its commercial value. AudienceView also provides access to a large database of eventgoers through its affiliated consumer brands, TheaterMania and WhatsOnStage, helping clients expand their audience reach. Performance-wise, it handles massive transaction volumes with reliability, supporting over 2,400 venues and billions in annual ticket sales, though some users have noted occasional slowdowns or a steep learning curve due to its comprehensive functionality.
Pros & Cons
- +The reporting tools support efficient fund transfers and tracking, aiding financial transparency and accountability.
- +It is a budget-friendly solution for organizations needing basic ticketing and event management functionality.
- +Consolidating ticketing and donations into one system simplifies operations and reduces the need for multiple platforms.
- +The platform offers a variety of features that support event setup, ticket sales, and guest management.
- +AudienceView is reliable for selling tickets and collecting donations, providing a dependable core service.
- +The software is suitable for first-time producers or small teams, with account reps offering hands-on guidance.
- −The user interface is not intuitive, and some users find it difficult to navigate or run reports effectively.
- −Accessing and analyzing historical ticket or attendance data is cumbersome, limiting long-term insights.
- −Some users encounter backend “dead-ends” or confusing workflows that hinder smooth event setup.
- −There is no built-in marketing tool; users must rely on third-party platforms like Mailchimp for outreach.
- −Integration with other databases is limited, making it less effective as a comprehensive donor or CRM solution.
- −Users have reported poor customer service, especially when trying to export data or transition away from the platform.
- −After AudienceView acquired Vendini, pricing increased significantly, making it less viable for smaller organizations.
Features
Key features
- End-to-End Ticketing & Event Commerce
- Provides a comprehensive platform that handles all aspects of ticketing, event management, and commerce.
- Complete Fee Control
- Gives organizations full autonomy and control over the fees they charge to patrons.
- Rich Patron and Donor Profiles
- Captures granular insights, transactions, and interactions for unique customer understanding.
- Embedded Fundraising in Purchase Flow
- Allows organizations to integrate fundraising, products, and ticket protection directly within the ticket buying process.
- Audience Access (TheaterMania/WhatsOnStage)
- Provides access to over 2.9 million engaged live-event goers for new customer acquisition.
- Flexibility for All Event Types
- Supports the setup and management of tickets, series, packages, and memberships in any configuration.
Additional features
- Tickets, Packages & Products
- Functionality to create and manage various ticketing and product offers.
- Series & Events
- Tools for setting up and managing single events and multi-event series.
- Donations & Memberships
- Features to manage donor relations and membership programs.
- Analyze Your Data
- Capabilities to find trends and uncover actionable insights at the audience level.
- Box Office Ticketing
- Provides tools for managing ticket sales directly from the box office.
- Online Ticket Sales & Donations
- Allows for selling tickets and collecting donations through a dedicated online storefront.
- Know Your Customers
- Enables the creation of rich patron and donor profiles for detailed insights.
- Engage Customers
- Offers built-in features and integrations to communicate and interact with patrons.
- Find New Customers
- Provides access to external audiences (TheaterMania/WhatsOnStage) to facilitate new patron acquisition.
- Control Over Fees
- Gives complete control and customization over ticketing fees.
- Control Over Ticketing Dynamics
- Allows organizations to manage real-time updates to price tiers and seat holds.
- Control Over Back-Office Task Management
- Provides tools for efficient management of administrative tasks.
- Customizable Branding
- Gives control over all patron-facing branding elements on storefronts.
- Social Sharing
- Includes built-in features to encourage customers to share events on social media.
- Mailchimp Integration
- Allows for seamless email marketing and communication through Mailchimp.
- Constant Contact Integration
- Integrates with Constant Contact for email marketing purposes.
- Series & Events
- Tools for setting up and managing event series and individual events.
- Donations & Memberships
- Functionality for managing fundraising and patron membership programs.
- Analyzing Your Event Data
- Tools for evaluating and gaining insights from event performance data.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About AudienceView
AudienceView is an event ticketing software from AudienceView that is designed to support audience growth. It provides tickets, packages & products, series & events, donations & memberships, and data analysis so organizations can increase online ticket sales and donations. AudienceView is trusted by theatres, schools, and attractions, facilitating over $3 billion in ticket sales. The platform is built for live events and offers a comprehensive solution to manage ticketing and event commerce effectively. Key capabilities: tickets packages & products donations & memberships data analysis box office ticketing Best for: organizations that need an integrated solution for ticketing and audience engagement.
AudienceView Details
AudienceView's In-App Market Place
Does AudienceView have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (CHF), SGD ($)
Pros & Cons
- The reporting tools support efficient fund transfers and tracking, aiding financial transparency and accountability.
- It is a budget-friendly solution for organizations needing basic ticketing and event management functionality.
- Consolidating ticketing and donations into one system simplifies operations and reduces the need for multiple platforms.
- The platform offers a variety of features that support event setup, ticket sales, and guest management.
- AudienceView is reliable for selling tickets and collecting donations, providing a dependable core service.
- The software is suitable for first-time producers or small teams, with account reps offering hands-on guidance.
- The user interface is not intuitive, and some users find it difficult to navigate or run reports effectively.
- Accessing and analyzing historical ticket or attendance data is cumbersome, limiting long-term insights.
- Some users encounter backend “dead-ends” or confusing workflows that hinder smooth event setup.
- There is no built-in marketing tool; users must rely on third-party platforms like Mailchimp for outreach.
- Integration with other databases is limited, making it less effective as a comprehensive donor or CRM solution.
- Users have reported poor customer service, especially when trying to export data or transition away from the platform.
- After AudienceView acquired Vendini, pricing increased significantly, making it less viable for smaller organizations.
AudienceView's Support Options
Email Address
marketing@audienceview.comContact
+1 416-687-2000AudienceView's Alternatives
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