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Augment CXM

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Software Status:Discontinued

About Augment CXM

Augment CXM is a 3D and augmented reality product visualization platform from Augment that helps businesses showcase their products in an interactive manner. It combines 3D modeling, augmented reality views, and analytical tools so users can visualize products in real-time. This platform is designed to facilitate engaging customer experiences and improve product understanding. With Augment CXM, businesses can create custom 3D models, integrate with existing product catalogs, and access performance analytics to measure user engagement. Key capabilities: 3D modeling augmented reality support integration with product catalogs user engagement analytics interactive visualization Best for: retail and e-commerce businesses that need to present their products to customers effectively.

Augment CXM Details

Vendor
Augment
Year Launched
Location
Augment CXM headquarters: 525 University Ave, Palo Alto, CA 94301, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian
Users
Analysts, Customer Service Representatives, Marketing Managers, Sales Representatives, Product Managers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Experience, Augment CXM, Customer Relationship Management, CRM, Customer Feedback, Customer Satisfaction, Customer Engagement, Customer Support

Augment CXM's In-App Market Place

Does Augment CXM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

Live Chat: A real-time messaging tool that allows customers to communicate with your support team directly on your website.

Customer Feedback: Collect and analyze feedback from customers to improve products and services.

Chatbot: A virtual assistant that can help answer common customer inquiries and provide support 24/7.

Survey Tool: Create and distribute surveys to gather insights on customer satisfaction and preferences.

Integration with CRM platforms: Sync customer data and interactions with popular CRM systems for a more cohesive customer experience.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), AUD (A$), CAD (C$)

Pros & Cons

  • Provides real-time customer feedback
  • Helps businesses understand customer preferences and behavior
  • Improves customer experience by identifying pain points and areas for improvement
  • Offers predictive analytics to anticipate customer needs and preferences
  • Integrates with existing CRM systems for seamless data management
  • Enhances customer loyalty and retention through personalized experiences
  • Limited customization options for creating unique customer experiences
  • Steep learning curve for new users to fully utilize all features
  • Lack of integration with popular CRM platforms, requiring manual data entry
  • Limited analytics and reporting capabilities compared to other customer experience management software
  • High pricing compared to competitors with more features and integrations

Augment CXM's Support Options

Augment CXM's Alternatives