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Augment CXM

by Augment
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Discontinued1+ countries
Quick facts
VendorAugment
Year launched
StatusDiscontinued
LocationAugment CXM headquarters: 525 University Ave, Palo Alto, CA 94301, United States
Countries served1+
Languages11
Integrations13+
Free tier
Free trial
Contact sales

About Augment CXM

Augment CXM is a 3D and augmented reality product visualization platform from Augment that helps businesses showcase their products in an interactive manner. It combines 3D modeling, augmented reality views, and analytical tools so users can visualize products in real-time. This platform is designed to facilitate engaging customer experiences and improve product understanding. With Augment CXM, businesses can create custom 3D models, integrate with existing product catalogs, and access performance analytics to measure user engagement. Key capabilities: 3D modeling augmented reality support integration with product catalogs user engagement analytics interactive visualization Best for: retail and e-commerce businesses that need to present their products to customers effectively.

Augment CXM by Augment is a powerful customer experience management software designed to enhance interactions between businesses and their customers. With standout features such as advanced analytics, real-time feedback, and personalized customer engagement, Augment CXM aims to help organizations deliver exceptional customer experiences and drive loyalty. The user interface of Augment CXM is clean and intuitive, making it easy for users to navigate and access various functionalities. The dashboard is customizable, allowing users to prioritize important metrics and insights. One unique design element is the interactive data visualization tools, which provide a deeper understanding of customer behavior and preferences. What sets Augment CXM apart from its competitors is its ability to integrate data from multiple sources to create a comprehensive view of each customer. By leveraging artificial intelligence and machine learning algorithms, the software can analyze large datasets quickly and accurately, enabling businesses to make data-driven decisions that drive customer satisfaction. In terms of performance, Augment CXM excels in speed, efficiency, and reliability, particularly when managing large datasets or complex operations.

Pros & Cons

What users like
  • +Provides real-time customer feedback
  • +Helps businesses understand customer preferences and behavior
  • +Improves customer experience by identifying pain points and areas for improvement
  • +Offers predictive analytics to anticipate customer needs and preferences
  • +Integrates with existing CRM systems for seamless data management
  • +Enhances customer loyalty and retention through personalized experiences
What users flag
  • Limited customization options for creating unique customer experiences
  • Steep learning curve for new users to fully utilize all features
  • Lack of integration with popular CRM platforms, requiring manual data entry
  • Limited analytics and reporting capabilities compared to other customer experience management software
  • High pricing compared to competitors with more features and integrations

Features

Key features

Omnichannel communication, Customer feedback collection, Real-time analytics, Customer journey mapping, Personalized customer interactions, Automated workflows, AI-powered chatbots, Social media integration, Surveys and questionnaires, Performance tracking and reporting.

Additional features

Omnichannel support, Customer journey mapping, Automated surveys, Real-time analytics, Customer sentiment analysis, Feedback management, Customizable dashboards, Reporting and insights, Trend analysis, Personalized interactions, Integration with CRM systems, Seamless customer interactions.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
11
Interface languages
6
Billing currencies

Available in

All Countries.

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchChineseJapaneseKoreanRussian

Billing currencies

🇺🇸USD🇬🇧GBP🇪🇺EUR🇯🇵JPY🇦🇺AUD🇨🇦CAD

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