About Aurus Service Center
Aurus Service Center is a flexible IT Service Management (ITSM) and business process management platform designed primarily for service providers and organizations managing IT services.
Aurus Service Center Details
Vendor
Aurus
Year Launched
2008
Location
Coral Gables, FL 33134, United States
Deployment
cloud, web browser
Training Options
live online, in person, demo, account manager
Countries Served
All Countries
Languages
English, Portuguese
Users
Business Process Managers, Support Teams, Service Desk Agents, System Administrators, IT Managers
Industries Served
Business Services, Technology Consulting, Enterprise IT Departments, Managed Service Providers, IT Services
Tags
ITSM, Service Center, IT management, ticketing system, customer support, incident management, service requests
Aurus Service Center's In-App Market Place
Does Aurus Service Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$)
Pros & Cons
- Supports multiple clients on a single platform with personalized SLAs easily
- Multi-channel support enhances user accessibility and service request handling
- Integrated CMDB improves asset tracking and faster issue resolution workflows
- Pre-configured ITIL processes reduce setup time and ensure best practice compliance
- Highly flexible workflow engine allows deep customization across business processes
- Initial setup may still require configuration despite pre-built ITIL processes
- Dependency on partners for implementation may limit direct vendor support access
- Customization complexity may require skilled IT staff to fully utilize features
- User interface details are unclear and may not match modern UX expectations
- Integration details are not fully specified, limiting evaluation of compatibility