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Avaya CPaaS

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Software Status:Development

About Avaya CPaaS

Avaya CPaaS is a cloud-based communication platform from Avaya that supports developers in creating communication applications. It provides APIs for voice, messaging, and video services so businesses can integrate communication capabilities into their applications. This platform allows for custom solutions tailored to specific business needs, making it versatile for various industries. Additionally, it offers real-time analytics to track application performance and user engagement. Key capabilities: real-time communication APIs messaging services voice call integration video conferencing support scalable infrastructure Best for: developers and businesses that need to build customized communication tools for customer engagement.

Avaya CPaaS Details

Vendor
Avaya
Year Launched
Location
Avaya Headquarters: 4655 Great America Parkway, Santa Clara, CA 95054, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Japanese, Chinese (Simplified), Chinese (Traditional), Korean, Portuguese, Russian, Dutch, Turkish, Arabic
Users
Developers, IT administrators, Customer support agents, Marketing professionals, Sales representatives, Business executives.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Cloud Communication Platform, Avaya CPaaS, Communication APIs, Voice API, SMS API, Chat API

Avaya CPaaS's In-App Market Place

Does Avaya CPaaS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

9

Mini Apps

1. Avaya Conversational Intelligence: This add-on leverages AI to analyze customer interactions

helping businesses gain insights and improve communication strategies.

2. Avaya Workspaces: A collaboration tool that integrates with Avaya CPaaS to provide a unified communication platform for teams to work together effectively.

3. Avaya Virtual Assistant: A chatbot plugin that automates customer support and engagement

providing 24/7 assistance for users.

4. Avaya Video Conferencing: Enhance your communication experience with high-quality video conferencing capabilities integrated into Avaya CPaaS.

5. Avaya Call Recording: This add-on allows businesses to record and store calls for quality assurance

compliance

and training purposes.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺), ZAR (R)

Pros & Cons

  • Seamless integration with existing communication systems
  • Scalability to support growing business needs
  • Advanced features like SMS, voice, and video communication
  • Real-time analytics for tracking communication interactions
  • Enhanced security measures to protect sensitive data
  • Customizable solutions to meet unique business requirements.
  • Limited integration options with third-party applications
  • Steep learning curve for new users due to complex interface
  • Some users report occasional system downtime and reliability issues
  • Higher pricing compared to competitors in the market
  • Customer support response time can be slow and inefficient

Avaya CPaaS's Support Options

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