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Avaya Enterprise Cloud

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About Avaya Enterprise Cloud

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Avaya Enterprise Cloud Details

Vendor
Avaya
Year Launched
Location
4655 Great America Parkway, Santa Clara, California 95054
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, Portuguese, French, German, Italian, Dutch, Russian, Japanese, Chinese
Users
Managerial Staff, Customer Service Representatives, Sales Representatives, IT Administrators
Industries Served
Healthcare, Education, Finance, Retail
Tags
Contact Center, Unified Communications, Avaya, Enterprise Cloud

Avaya Enterprise Cloud's In-App Market Place

Does Avaya Enterprise Cloud have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. Avaya Agent for Chrome: This add-on integrates Avaya Enterprise Cloud with Google Chrome to provide agents with a seamless and efficient communication experience.

2. Avaya Mobile Experience: This plugin allows users to access Avaya Enterprise Cloud from their mobile devices

enabling them to stay connected and productive while on the go.

3. Avaya CRM Integration: This add-on enables seamless integration between Avaya Enterprise Cloud and popular CRM platforms

such as Salesforce and Microsoft Dynamics

to streamline customer interactions and enhance productivity.

4. Avaya Call Recording: This plugin allows users to easily record and store calls made through Avaya Enterprise Cloud

providing valuable insights for training

compliance

and quality assurance purposes.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (Fr), RUB (₽), MXN (Mex$), BRL (R$), SGD (S$)

Pros & Cons

  • Scalability: Avaya Enterprise Cloud offers scalability, allowing businesses to easily adjust and expand their contact center and unified communications capabilities as needed.
  • Cost-effective: By utilizing a cloud-based solution, businesses can reduce upfront costs associated with hardware and maintenance, leading to potential cost savings over time.
  • Flexibility: The software offers the flexibility to access contact center and unified communications features from any location with an internet connection, enabling remote work capabilities and increased productivity.
  • Advanced features: Avaya Enterprise Cloud provides advanced features such as omnichannel routing, AI-driven insights, and real-time analytics, enhancing customer experiences and overall business performance.
  • Integration: The software seamlessly integrates with existing systems and applications, providing a unified communication platform that streamlines workflows and enhances collaboration among teams.
  • Expensive licensing costs
  • Steep learning curve for new users
  • Limited customization options
  • Occasional downtime and reliability issues
  • Integration challenges with other third-party software
  • Lack of advanced reporting and analytics features

Avaya Enterprise Cloud's Support Options

Avaya Enterprise Cloud's Alternatives