Newbridge Business Solutions
About Newbridge Business Solutions
A cloud-based contact center platform (CCaaS) offering omnichannel communication, AI-powered IVR, CRM integrations, and unified communications (UCaaS) for service, sales, and support organizations.
Newbridge Business Solutions provides a comprehensive cloud contact center platform (CCaaS) and unified communications solution (UCaaS) for small, medium, and enterprise-level service organizations. The platform, branded with their Customer Science (CSci™) approach, focuses on delivering omnichannel capabilities, including voice, social media, and messaging. Key features include an AI-powered Interactive Voice Response (IVR) builder, workforce management (WFM) tools, and office phone products. The system is designed to integrate seamlessly with existing CRM, ERM, and ERP systems, providing agents with a single interface for all customer interactions. Newbridge emphasizes its concierge-level professional services, which support clients from design and implementation through ongoing optimization. The company serves various industries, including healthcare, financial services, and government call centers. Pricing information is not publicly available, requiring direct contact for a quote.
Pros & Cons
- Offers a comprehensive suite of contact center tools, including CCaaS, UCaaS, and WFM.
- Provides omnichannel support to unify customer interactions across various channels.
- Features a drag-and-drop IVR builder for creating custom call flows.
- Integrates with major CRM, ERP, and other business systems.
- Emphasizes professional services and concierge-level support for implementation and optimization.
- Pricing is not publicly available and requires contacting the sales team for a quote.
- The website does not offer a free trial or free tier for evaluation.
Features
Key features
Unifies communication channels including voice, social media, and messaging for a consistent customer experience.
Provides a drag-and-drop interactive voice response builder to create simple or complex automated call flows.
Connects with CRM, ERM, or ERP systems to give agents a unified interface with access to all customer information.
Integrates voice, video meetings, team messaging, and collaboration tools into a single platform.
Offers tools for managing agent schedules and performance within the contact center.
Additional features
Manages incoming customer communications across various channels.
Facilitates proactive customer outreach for sales, collections, or service.
Provides a cloud-based phone platform for business communications.
Offers support for integrating systems like Cybersecurity, EHR, Cloud Storage, and Payroll.
Provides consulting, implementation, and support for contact center operations.
Assists with site selection, facility planning, and technology infrastructure for contact centers.
Pricing
Countries & Languages
Available in
Interface languages
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About Newbridge Business Solutions
A cloud-based contact center platform (CCaaS) offering omnichannel communication, AI-powered IVR, CRM integrations, and unified communications (UCaaS) for service, sales, and support organizations.
Newbridge Business Solutions Details
Newbridge Business Solutions's In-App Market Place
Does Newbridge Business Solutions have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Offers a comprehensive suite of contact center tools, including CCaaS, UCaaS, and WFM.
- Provides omnichannel support to unify customer interactions across various channels.
- Features a drag-and-drop IVR builder for creating custom call flows.
- Integrates with major CRM, ERP, and other business systems.
- Emphasizes professional services and concierge-level support for implementation and optimization.
- Pricing is not publicly available and requires contacting the sales team for a quote.
- The website does not offer a free trial or free tier for evaluation.
Newbridge Business Solutions's Support Options
Email Address
support@ericsson.comContact
800-371-4887Newbridge Business Solutions's Alternatives
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