About Awaken
Awaken is an Agent Assistance and Analytics suite for call centres from a Creovai company that supports customer interactions management at scale. It includes Quality Assurance, Customer Satisfaction, and Compliance and Fraud features so agents can improve operational efficiency and drive revenue uplift. Designed to be easy to deploy, Awaken provides real-time assistance powered by AI, ensuring that agents have the necessary tools to handle complex inquiries effectively. Additionally, the platform focuses on delivering actionable insights for continuous improvement in call centre operations. Key capabilities: Quality Assurance Customer Satisfaction Compliance and Fraud Operational Efficiency Revenue Uplift Best for: call centre managers that need to improve agent performance and improve customer use.
Awaken Details
Awaken's In-App Market Place
Does Awaken have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), CNY (¥), JPY (¥), INR (₹)
Pros & Cons
- 1. The software significantly reduces training time and increases CSAT scores for contact center agents.
- 2. It offers real-time agent assistance and conversational analytics powered by AI, improving agent performance and customer outcomes.
- 3. The system is agile, modular, and integrates easily with existing systems, allowing for quick deployment and positive ROI.
- 4. It provides automated QA for 100% of interactions, enhancing compliance and identifying training opportunities.
- 1. Steeper learning curve for new users compared to similar software
Awaken's Support Options
Contact
+44 (0) 20 7078 7518Chatbot
Available