Barantum CRM logo

Barantum CRM

by Barantum · Since 2017
No reviews yet
Active1+ countriesCloud
Quick facts
VendorBarantum
Year launched2017
StatusActive
LocationPT Kosada Group Indonesia Jln. Daan Mogot 1 Blok B No. 8 Grogol, Jakarta Barat, 11470
Countries served1+
Languages2
Integrations12+
Free tier
Free trialYES
Contact salesYES

About Barantum CRM

Barantum CRM is a CRM software from Barantum that provides a complete omnichannel platform for businesses. It includes a CRM application, an omnichannel application, a call center application, WhatsApp API, and omnichannel chat so businesses can integrate all communication channels in one platform. This comprehensive approach helps improve sales and customer loyalty. Barantum CRM is designed for all types of businesses, making it a versatile solution for various productivity needs. Trusted by over 1000 businesses in Indonesia, it supports diverse industries in managing customer relationships effectively. Key capabilities: CRM Application Omnichannel Application Call Center Application WhatsApp API Omnichannel Chat Best for: businesses that need an integrated solution for customer communication and management.

**Barantum CRM** is a flexible and scalable customer relationship management platform tailored for businesses looking to streamline sales, support, and operational workflows. Designed primarily for the Indonesian market, it offers core features such as sales pipeline management, automated follow-ups, centralized customer data, and real-time analytics. Its user interface is simple and intuitive, making it easy for teams to adapt quickly and manage their contacts, deals, and service activities effectively. The platform supports integration with email and ERP systems, enabling smooth communication and data synchronization across business tools. The software’s key strengths include its automation capabilities, role-based access control, and customizable dashboards, which help teams focus on high-value activities while reducing manual effort. Its modules cater to different business needs, from basic sales management to more advanced automation in large enterprises. The platform’s support services include training sessions, extensive documentation, and dedicated customer support, ensuring smooth onboarding and ongoing success. Although mobile support isn’t explicitly highlighted, the platform’s web-based, responsive design facilitates access from desktops and mobile devices.

Pros & Cons

What users like
  • +Excellent value for money, ideal for growing companies
  • +Outstanding customer support
  • +Features like check-in/check-out for meetings enhance sales team tracking
  • +Helped improve customer relationships and increased profits significantly
What users flag
  • Offline mode feature is not very useful in areas with consistently strong phone signal

Features

Key features

Sales Pipeline Management
Visualizes sales stages for better tracking of deals and forecasting.
Automation Tools
Automates routine tasks and follow-ups to save time.
Customer Management
Centralized database for contacts, leads, and customer histories.
Communication Integration
Connects with email and messaging platforms for seamless messaging.
Task & Activity Management
Organize activities, set reminders, and assign tasks.
Reporting & Analytics
Generate detailed reports to analyze sales performance.
Customization
Tailor fields, workflows, and dashboards to fit specific business processes.

Additional features

Lead & Contact Management
Keep all customer data organized and accessible.
Sales Pipeline Visualization
Graphically follow the progress of deals.
Automated Follow-ups
Schedule automatic reminders and emails.
Multi-channel Communication
Manage contacts via email, WhatsApp, or phone.
Task Management
Assign, schedule, and track tasks related to sales or support.
Custom Workflows
Create tailored automation flows for various processes.
Reporting & Dashboards
Visual dashboards display real-time sales data.
Customer Feedback Integration
Collect and analyze customer feedback.
Service Management
Handle customer inquiries, tickets, and support cases.
Role-Based Access
Control user permissions and data security.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
2
Interface languages
1
Billing currencies

Available in

Indonesia

Interface languages

IndonesiaEnglish

Billing currencies

IND

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