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Beyond Feedback

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Software Status:Active

About Beyond Feedback

Beyond Feedback is a feedback management software from Beyond Feedback - Intouch Insight Inc. designed to collect and analyze customer insights. It includes survey creation, real-time reporting, and data visualization tools so businesses can understand customer sentiment effectively. This platform supports various feedback channels, enabling organizations to gather insights across multiple touchpoints. Beyond Feedback also integrates with existing systems to ensure a simplified data collection process. Key capabilities: survey creation real-time reporting data visualization multi-channel feedback system integration Best for: businesses that need comprehensive customer feedback analysis to improve services and customer use.

Beyond Feedback Details

Vendor
Beyond Feedback - Intouch Insight Inc.
Year Launched
2011
Location
Ottawa, Ontario, Canada
Deployment
Training Options
live online, demo, account manager, community
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Portuguese
Users
Stakeholders, Customer service managers, Team leaders, Quality analysts, Market researchers, Insight managers, Operations managers, Executives
Industries Served
Healthcare, Education, Retail, Hospitality, Automotive, Financial Services, Government, Telecommunications, Manufacturing, Travel & Tourism, Real Estate.
Tags
Customer Experience Software, Beyond Feedback, InTouch Insight Inc., Feedback Management, Customer Satisfaction, Data Analytics, Reporting, Customer Engagement

Beyond Feedback's In-App Market Place

Does Beyond Feedback have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

9

Mini Apps

1. Social Media Integration: Allows users to easily share feedback and reviews on popular social media platforms such as Facebook

Twitter

and Instagram.

2. Customer Survey Builder: Provides templates and tools to create custom surveys for collecting feedback from customers about their experience with the business.

3. Reporting Dashboard: Generates detailed reports and analytics on customer feedback data

helping businesses identify trends and areas for improvement.

4. Email Notification System: Sends automated emails to customers requesting feedback or notifying them of updates based on their feedback.

5. Mobile App Integration: Allows businesses to gather feedback from customers through a mobile app

making it more convenient for users to leave reviews and suggestions.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩), ZAR (R), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$), NZD (NZ$), PLN (zł), TRY (₺), HUF (Ft), CZK (Kč), IDR (Rp).

Pros & Cons

  • Easy to use platform for collecting and analyzing customer feedback
  • Provides actionable insights to improve overall customer experience
  • Offers customizable survey templates to gather specific feedback from customers
  • Helps in tracking customer satisfaction over time to measure improvements
  • Generates detailed reports and analytics to identify trends and areas for improvement
  • Integrates with other systems to streamline data collection and analysis processes.
  • Limited customization options for surveys and feedback forms
  • Some users find the reporting features to be lacking in depth and complexity
  • Integration with other software systems can be challenging and requires technical expertise
  • Pricing may be prohibitive for small businesses or organizations with limited budgets
  • Limited support options available, with some users reporting slow response times from customer service

Beyond Feedback's Support Options

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