About BigChange
BigChange is a job management software from BigChange designed for field service businesses. It combines job scheduling, mobile workforce management, and customer relationship management to improve productivity and customer satisfaction. This platform allows businesses to reduce administrative tasks through efficient workflows, save costs by improving field operations, and maintain clear communication with customers. With its all-in-one approach, BigChange supports real-time job updates and improved collaboration among teams. Key capabilities: job scheduling mobile workforce management customer relationship management real-time updates communication tools Best for: field service operators that need to manage jobs and teams effectively.
BigChange is a comprehensive field service management solution designed to streamline operations for businesses across various industries. It offers a wide range of features, including job scheduling, mobile app capabilities, GPS tracking, work order management, inventory management, financial management, and reporting and analytics. One of the standout features of BigChange is its user-friendly interface, which is intuitive and easy to navigate. This makes it accessible to users of all technical abilities, from field technicians to office staff. The platform's mobile app empowers field technicians with real-time access to job information, customer details, and digital forms, enabling them to work more efficiently and effectively. BigChange's robust integration capabilities allow it to seamlessly connect with other third-party systems, such as accounting software like Xero and Sage. This integration streamlines workflows and reduces manual data entry, saving time and effort for businesses. In terms of deployment, BigChange is primarily a cloud-based solution, accessible through web browsers and mobile devices. This cloud-based approach eliminates the need for on-premise hardware and software, reducing upfront costs and simplifying maintenance.
Pros & Cons
- User-friendly interface that's easy to navigate.
- Strong customer support with responsive and knowledgeable teams.
- Efficient vehicle tracking and scheduling features.
- Mobile app for monitoring assets on the move.
- Continuous software development based on user feedback.
- Difficulty in accessing and downloading dash cam footage.
- Tracker lagging and lack of customization in admin features.
- Missing a purpose-built risk assessment and method statement function.
- Challenging data extraction and business integration during transition.
- Clunky asset management for large sites with numerous assets.
Features
Key features
360° view of customers, sites, and contracts.
Optimized workforce scheduling for cost reduction.
Fast and accurate invoicing to boost cash flow.
Performance insights to improve profitability and customer satisfaction.
Allows engineers to receive jobs digitally and track job history.
Live fleet tracking for effective resource management.
Ensures compliance with method statements and risk assessments before work begins.
Customers can request jobs, track progress, and download job cards.
Provides customers with ETA updates to prevent missed visits.
Digital job documentation for accurate records.
Additional features
Get a 360° view of customers, sites, and contracts for better service.
Schedule jobs efficiently to optimize workforce and reduce costs.
Generate fast, accurate invoices to streamline cash flow management.
Access reports on business performance for informed decision-making.
Engineers receive digital job assignments, with access to job history and site notes.
Track fleet in real-time to optimize resources and customer updates.
Method statement reviews ensure work complies with risk assessment protocols.
Digital worksheets for managing jobs step-by-step and capturing crucial data.
Customers can book, track jobs, and download job cards seamlessly.
Notify customers of estimated arrival times to prevent missed appointments.
Automatically send booking confirmations with calendar invites.
Share professional, digital job documentation using Word templates.
Tailor the software to your business needs with customizable features.
Connects with Xero and Sage for seamless invoicing and payment integration.
Round-the-clock customer support from a dedicated team.
Pricing
Monthly plans
Countries & Languages
Available in
Interface languages
Billing currencies
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About BigChange
BigChange is a job management software from BigChange designed for field service businesses. It combines job scheduling, mobile workforce management, and customer relationship management to improve productivity and customer satisfaction. This platform allows businesses to reduce administrative tasks through efficient workflows, save costs by improving field operations, and maintain clear communication with customers. With its all-in-one approach, BigChange supports real-time job updates and improved collaboration among teams. Key capabilities: job scheduling mobile workforce management customer relationship management real-time updates communication tools Best for: field service operators that need to manage jobs and teams effectively.
BigChange Details
BigChange's In-App Market Place
Does BigChange have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), NZD (NZ$)
Pros & Cons
- User-friendly interface that's easy to navigate.
- Strong customer support with responsive and knowledgeable teams.
- Efficient vehicle tracking and scheduling features.
- Mobile app for monitoring assets on the move.
- Continuous software development based on user feedback.
- Difficulty in accessing and downloading dash cam footage.
- Tracker lagging and lack of customization in admin features.
- Missing a purpose-built risk assessment and method statement function.
- Challenging data extraction and business integration during transition.
- Clunky asset management for large sites with numerous assets.
BigChange's Support Options
BigChange's Alternatives
ServiceFactor
A cloud-based service and project management software for contractors. It provides tools for scheduling, dispatching,…
Job4Site
A field service management software for service businesses like HVAC and plumbing. It helps manage…
PetSitConnect
A cloud-based software for pet sitting businesses to manage scheduling, customer information, invoicing, and online…
Octiv
Octiv is a document management software from Octiv that helps organizations manage and automate their…