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BigContacts

by BigContacts · Since 2006
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ActiveAvailable globallyCloudFree tier
Quick facts
VendorBigContacts
Year launched2006
StatusActive
Location3101 Ocean Park Blvd Ste 100 PMB 187 Santa Monica, California 90405, USA
Countries servedGlobal
Languages6
Integrations11+
Free tierYES
Free trialN/A
Contact salesYES

About BigContacts

BigContacts is a CRM software platform from BigContacts that supports managing customer relationships. It provides contact management, task management, and email integration so users can effectively track interactions and maintain valuable customer data. The software allows for customizing contact fields and tracking communication history for better insights into client needs. It also offers reporting features to analyze engagement metrics and sales performance. Key capabilities: contact management task management email integration customizable fields reporting Best for: small to medium-sized businesses that need to manage customer relationships and sales processes effectively.

BigContacts by BigContacts is a customer relationship management (CRM) software designed to simplify and streamline the way small businesses and startups manage their customer interactions. The platform is purpose-built to offer an easy-to-use solution for contact management, email marketing, task tracking, and sales automation. Aimed primarily at micro businesses, freelancers, and team managers, BigContacts provides an accessible entry point into the CRM space with its "forever free" plan, making it an attractive option for budget-conscious teams. Key features include customizable contact records, automated reminders, robust reporting tools, and integration with popular communication and marketing platforms, all tailored to improve client engagement and sales productivity. The user interface of BigContacts is clean and functional, designed with simplicity in mind. It features a dashboard that displays an overview of daily activities, pending tasks, and pipeline progress, making it easy to stay on top of workflow. Navigation is intuitive, with clearly labeled tabs and a logical menu structure that doesn’t overwhelm new users.

Pros & Cons

Pros
  • Simple and Easy to Use: Designed specifically for small businesses with a focus on user-friendliness.
  • Free Forever Plan: Offers a fully functional free plan for small teams (up to 100 contacts).
  • Comprehensive Feature Set: Includes contact management, sales pipeline, email marketing, task management, and reporting.
  • Affordable Paid Plans: The Business Plan is reasonably priced for the features offered.
  • Strong Customer Support: Offers 24x7 support via phone, chat, and email.
  • Good for Small Teams: Tailored to the needs of startups and small businesses.
  • Customizable: Allows users to adapt fields, processes, and workflows.
  • Automated Follow-ups: Helps ensure timely engagement with prospects and customers.
  • 360° View of Activity: Provides a complete overview of interactions with each contact.
Cons
  • Primarily Geared Towards Small Businesses: Might lack some advanced features needed by larger enterprises.
  • Free Plan Contact Limit: The free plan is capped at 100 contacts, which may be restrictive for growing businesses.
  • "Delightfully Simple" Could Mean Fewer Advanced Options: The focus on simplicity might mean some users need more sophisticated functionalities.

Features

Key features

Simple CRM & Contact Management

Designed for ease of use, especially for small businesses.

Organize Contacts

Efficiently manage and segment prospect & customer relationships.

Easy Sales CRM & Marketing Automation

Combines sales tracking with automated marketing emails.

Track all Contacts, Tasks & Calendars

Centralized view of all interactions and schedules.

Delightfully Simple to Use

Emphasizes user-friendliness and ease of customization.

Smart Reports & Analytics

Provides insights on sales, marketing, and team performance.

Forever FREE Account

Offers a free plan with premium features for small teams (up to 100 contacts).

Automated Tasks & Reminders

Helps ensure timely follow-ups and task completion.

Customizable Sales Pipeline

Allows tailoring the sales process to your specific needs.

Email Marketing

Built-in tools for creating and sending marketing emails.

360° View of all Activity

Comprehensive overview of interactions with each contact.

Customizable Contact Records

Ability to store any relevant information about prospects and customers.

24x7 Delightful Support

Offers continuous support via phone, chat, and email.

Additional features

Keep customers & prospects organized

Centralize and structure your contact data for easy access and management.

Track all contacts

Maintain a record of every interaction and piece of information related to your leads and customers.

Unlimited Custom Fields & Tags

Store any specific data relevant to your business needs for each contact (available on all plans, including free).

View by pending or upcoming activity

Quickly see which contacts require immediate attention or have scheduled follow-ups.

Sort contacts

Organize your contact lists based on various criteria for efficient segmentation and targeting.

Create users, roles, and permissions

Manage team access and control what each user can see and do within the CRM.

Group Emails

Send emails to multiple contacts simultaneously for efficient communication (available on the Business Plan).

Track meetings

Schedule and log all your meetings with contacts to maintain a history of interactions.

Track emails

Automatically record all email correspondence with contacts for a complete communication overview.

Track files

Associate relevant documents and files with specific contacts for easy retrieval.

Track birthdays

Keep track of contact birthdays for personalized engagement opportunities.

Track calendars

Manage and sync your schedules to stay organized and on top of appointments.

Build a custom sales pipeline

Define the specific stages of your sales process to track deals effectively.

Track sales pipeline and stages

Monitor the progress of deals as they move through your defined sales stages.

Customize for your sales process

Adapt the sales pipeline and CRM workflows to match your unique selling methodology.

Track commissions

Manage and report on sales commissions earned by your team members.

Powerful sales reports

Generate detailed reports on your sales activities, performance, and trends.

Pipeline Analysis

Visualize and analyze your sales pipeline to identify bottlenecks and opportunities.

Send marketing emails

Create and distribute marketing messages to your contacts directly from the CRM.

Automated Emails, Reminders, and Alerts

Set up automatic email responses, follow-up reminders, and internal notifications (available on all plans, including free).

Automate marketing & sales email drips

Create sequences of automated emails to nurture leads and guide them through the sales process.

Nurture sales leads

Engage and build relationships with potential customers through targeted communication.

Create campaigns

Organize your marketing and sales efforts into specific campaigns for better tracking and analysis.

Drip Marketing

Implement automated email sequences sent over a defined period to engage and convert leads.

Automated Tasks for Follow up

Automatically create tasks for your team to ensure timely follow-up with contacts.

Automated Tasks, Reminders, and Emails

Automate a combination of tasks, reminders, and emails based on specific triggers (available on the Business Plan).

Reminders to Touch Base

Set up reminders to proactively engage with contacts and maintain relationships.

Connect Webforms

Integrate web forms on your website to automatically capture new leads into your CRM.

Import Spreadsheets

Easily upload contact data from CSV or Excel files.

Add contacts via email, manually, via forms & webhooks

Multiple ways to input contact information into the system.

Mobile CRM

Access and manage your CRM data on the go using mobile devices.

Ready-to-use reports

Utilize pre-built reports for quick insights into your sales, marketing, and team activities.

Create and save custom reports

Build tailored reports to view and analyze specific data sets as needed.

Automate reporting & exports

Schedule reports to be generated and delivered automatically.

Analyze teams, leads & campaigns

Gain insights into the performance of your sales team, lead sources, and marketing campaigns.

Visual Dashboards

Create intuitive visual representations of your key CRM data for easy understanding.

Performance Tracking (individual or team)

Monitor the sales and activity metrics of individual team members or the entire team.

Easily integrate with other tools and platforms

Connect BIGContacts with your existing software ecosystem (specific integrations not detailed on this overview page).

Set up triggers to automate tasks, workflows, reminders, and more

Define specific events that will automatically initiate actions within the CRM.

Scheduled Reports

Automate the generation and delivery of reports at predefined intervals.

Unlimited File Storage

Store an unlimited number of files associated with your contacts (available on the Business Plan).

Teams & Groups

Organize your users into teams and groups for better collaboration and data management (available on the Business Plan).

Social Media Tracking

Monitor contact activity and engagement on social media platforms (specific platforms not detailed).

Advanced Reports

Access more detailed and customizable reporting options (available on the Business Plan).

Track last contact and what was sent

Maintain a clear history of your most recent interactions with each contact.

Customize fields, processes, and workflow

Adapt the CRM to align with your unique business operations.

Data Security

Ensure the safety and protection of your CRM data.

Free Templates

Utilize pre-designed templates for reports and other CRM elements.

Drag & Drop UI

Enjoy a user-friendly interface for easy customization and navigation.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
12
Billing currencies

Interface languages

EnglishFrenchSpanishGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇷🇺RUB🇮🇳INR🇧🇷BRL🇲🇽MXN

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