About Bigin by Zoho CRM
Bigin by Zoho CRM is a customer relationship management software from Zoho that caters to small and micro businesses. It provides features such as Sales Pipeline, Customer Onboarding, and Customer Support, so users can effectively manage their customer interactions and boost sales performance. The platform is designed to help businesses get organized, with tools that facilitate customer engagement. With over 30,000 satisfied customers, Bigin is aimed at simplifying CRM processes for users. Key capabilities: Sales Pipeline Customer Onboarding Customer Support Customer Testimonials Outbound Sales Best for: small and micro businesses that need a straightforward CRM solution to improve sales and customer relations.
Bigin by Zoho CRM is a streamlined customer relationship management software designed specifically for small businesses. It offers an intuitive and user-friendly interface that makes it easy to manage customer interactions, track sales pipelines, and automate tasks without a steep learning curve. With a visually appealing dashboard and customizable pipelines, users can monitor deals, leads, and customer engagements effortlessly. The software provides a 360-degree view of customer data, allowing businesses to track interactions, add notes, and set reminders. It supports multichannel communication, including email, WhatsApp, built-in telephony, and social media, ensuring seamless engagement with customers across different platforms. The CRM integrates with various popular applications such as Microsoft Outlook, Teams, Google Workspace, Mailchimp, Shopify, and Zapier, making it highly adaptable to different business environments. Its compatibility extends across multiple devices, including iOS, Android, iPadOS, macOS, and Samsung devices, enabling businesses to manage operations on the go. Bigin also includes automation features that help reduce manual work by setting up workflows for emails, tasks, and pipeline actions.
Pros & Cons
- +Excellent pipeline management with clear sales tracking.
- +User-friendly interface with intuitive functionality.
- +Responsive UI enhances ease of use.
- +Seamless integration with other Zoho modules like Zoho Invoice.
- −No automated lead allocation.
- −Occasional breakdowns.
- −Lacks direct integration with Zoho Books.
- −Limited custom fields and difficult email template creation.
Features
Key features
- Pipeline Management – Allows users to visually track opportunities and manage different stages of the sales cycle.
- Customer Management – Centralizes customer data, interactions, and notes in one place for easy access.
- Multichannel Communication – Supports calls, emails, WhatsApp, and social media lead capture to stay connected with customers.
- Automation – Automates repetitive tasks, email workflows, and follow-ups to improve efficiency.
- Team Collaboration – Enables teams to work together with shared pipelines, tasks, and calendar scheduling.
- Customization – Offers custom fields, tags, and templates to tailor CRM features to specific business needs.
- Mobile Applications – Provides full mobile access to manage sales, leads, and communications on the go.
Additional features
- Team Pipelines – Organize and manage sales, customer onboarding, and support pipelines.
- Task Management – Assign tasks, set reminders, and track progress.
- Built-in Telephony – Make and receive calls directly from the CRM.
- Email Integration – Sync with Gmail, Outlook, and Zoho Mail to track customer interactions.
- Workflow Automation – Automate tasks, email follow-ups, and lead assignment.
- Reports & Analytics – Generate insights through dashboards, charts, and key performance indicators (KPIs).
- Integration with Zoho Ecosystem – Connect seamlessly with Zoho Books, Zoho Invoice, and Zoho Analytics.
- Multi-Currency Support – Manage transactions in different currencies for global sales.
- Security & Compliance – Ensures GDPR and HIPAA compliance for data protection.
- Developer APIs – Allows businesses to integrate Bigin with custom applications.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Bigin by Zoho CRM
Bigin by Zoho CRM is a customer relationship management software from Zoho that caters to small and micro businesses. It provides features such as Sales Pipeline, Customer Onboarding, and Customer Support, so users can effectively manage their customer interactions and boost sales performance. The platform is designed to help businesses get organized, with tools that facilitate customer engagement. With over 30,000 satisfied customers, Bigin is aimed at simplifying CRM processes for users. Key capabilities: Sales Pipeline Customer Onboarding Customer Support Customer Testimonials Outbound Sales Best for: small and micro businesses that need a straightforward CRM solution to improve sales and customer relations.
Bigin by Zoho CRM Details
Bigin by Zoho CRM's In-App Market Place
Does Bigin by Zoho CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
NGN
Pros & Cons
- Excellent pipeline management with clear sales tracking.
- User-friendly interface with intuitive functionality.
- Responsive UI enhances ease of use.
- Seamless integration with other Zoho modules like Zoho Invoice.
- No automated lead allocation.
- Occasional breakdowns.
- Lacks direct integration with Zoho Books.
- Limited custom fields and difficult email template creation.
Bigin by Zoho CRM's Support Options
Email Address
support@bigin.comContact
+1 8334200991Community Forums
https://help.zoho.com/portal/en/community/bigin?source_from=ftBigin by Zoho CRM's Alternatives
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