About Blackninja Feedback
Blackninja Feedback is a feedback management platform from Akira Technologies Corp. designed to gather and analyze customer insights. It provides tools for survey creation, data analysis, and reporting so businesses can improve their products and services based on real user input. Users can create customizable surveys and collect responses through multiple channels, giving them a comprehensive view of customer sentiment. The platform also offers visual reporting features to easily interpret data trends. Key capabilities: survey creation data analysis reporting tools customizable templates multi-channel distribution Best for: businesses and organizations that need to understand customer feedback for product development and service improvement.
Blackninja Feedback, developed by Akira Technologies Corp., is a robust customer experience software designed to help businesses collect, analyze, and act on customer feedback to enhance their products and services. The platform provides a variety of survey tools, including post-purchase surveys, net promoter score (NPS) tracking, and customer satisfaction (CSAT) surveys, enabling businesses to capture customer sentiments at various touchpoints. Its analytics engine processes feedback in real time, offering actionable insights into customer satisfaction, pain points, and trends, allowing businesses to proactively improve their offerings and interactions. The user interface of Blackninja Feedback is designed to be intuitive and user-friendly, ensuring that businesses can easily navigate through its features without requiring extensive training. The dashboard is well-organized, providing clear visualizations of customer feedback data, making it simple for users to interpret insights and take necessary actions. The software also integrates seamlessly with CRM systems, allowing businesses to segment customer feedback and deliver personalized responses efficiently. Functionality-wise, Blackninja Feedback stands out due to its comprehensive suite of features tailored for customer experience management.
Pros & Cons
- +1. Comprehensive Guest Experience Management: Akira offers a unified platform to collect, analyze, and act on guest feedback across multiple channels, streamlining the entire guest experience.
- +2. AI-Powered Automation and Insights: The software leverages AI for automated review responses, intelligent feedback categorization, proactive risk detection, and natural language data analysis, saving time and providing deeper insights.
- +3. Centralized Data and Streamlined Operations: Akira centralizes multi-channel feedback, online reviews, and business listings, enabling efficient management and consistent online presence.
- +4. Proactive Problem Solving: Features like Risk Detection and early trend analysis allow businesses to identify and address potential issues before they escalate, protecting their reputation and customer loyalty.
- −1. Occasional technical glitches or bugs
Features
Key features
- 1. AI-Powered Insights and Analytics
- This feature allows users to gain valuable insights from their data by identifying trends, receiving prescriptive recommendations, and even conversing naturally with their data to get instant, actionable answers. It leverages advanced AI for deeper understanding and decision-making.
- 2. Automated Review Management
- Akira consolidates online reviews from various platforms into a single dashboard, enabling efficient monitoring and responses at scale. It offers AI-powered response generation and automated workflows to streamline the review management process.
- 3. Risk Detection
- Utilizing predictive learning technology and Natural Language Processing (NLP), Akira proactively monitors and mitigates potential threats. It identifies subtle issues, prioritizes incidents dynamically, and provides timely alerts before problems escalate.
- 4. Centralized Feedback
- This feature unifies feedback from multiple channels (website forms, social media, email, SMS, online ordering apps) into a single inbox. It uses intelligent workflows and automated sentiment analysis to ensure critical issues are addressed promptly.
- 5. Listing Management
- Akira helps businesses optimize their online presence by ensuring accurate and consistent business information across various platforms like Google, Apple, and Bing. It offers centralized data management, bulk updates, and error/duplicate detection.
- 6. Powerful Surveys
- Users can create stunning surveys to capture valuable insights and streamline feedback loops. Surveys can be shared via QR codes, email, or kiosks, and the platform supports unlimited responses and management across multiple locations.
Additional features
- 1. Powerful Surveys
- Create and share surveys via QR codes, email, or kiosks across multiple locations.
- 2. Reach more customers, anywhere
- Facilitates broad distribution of surveys.
- 3. Share with ease
- Provides convenient methods for survey distribution (QR code, email, kiosks).
- 4. Unlimited survey responses
- Allows for the collection of an unrestricted number of responses from all channels.
- 5. Manage surveys at scale
- Enables the creation and application of master surveys across multiple locations and touch-points.
- 6. Collaborate and build beautiful surveys
- Supports teamwork in survey creation.
- 7. Empower every team
- Suggests that the survey tools benefit all teams within an organization.
- 8. Centralized Feedback
- Collect and organize feedback from various channels into a unified inbox.
- 9. Manage Multi-Channel Feedback
- Consolidates feedback from diverse sources like website forms, social media, email, SMS, and online ordering apps.
- 10. Centralize and organize your feedback
- Gathers all customer feedback into a single, easy-to-manage location.
- 11. Unified inbox
- Provides a single interface to manage all customer feedback.
- 12. Auto-theming
- Automatically categorizes feedback and reviews based on predefined topics or themes.
Pricing
Monthly plans
National
USD 50
Regional
USD 65
Local
USD 90
Countries & Languages
Interface languages
Billing currencies
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About Blackninja Feedback
Blackninja Feedback is a feedback management platform from Akira Technologies Corp. designed to gather and analyze customer insights. It provides tools for survey creation, data analysis, and reporting so businesses can improve their products and services based on real user input. Users can create customizable surveys and collect responses through multiple channels, giving them a comprehensive view of customer sentiment. The platform also offers visual reporting features to easily interpret data trends. Key capabilities: survey creation data analysis reporting tools customizable templates multi-channel distribution Best for: businesses and organizations that need to understand customer feedback for product development and service improvement.
Blackninja Feedback Details
Blackninja Feedback's In-App Market Place
Does Blackninja Feedback have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
National
USD 50
Regional
USD 65
Local
USD 90
Accepted Payment Currencies
Usd ($)
Pros & Cons
- 1. Comprehensive Guest Experience Management: Akira offers a unified platform to collect, analyze, and act on guest feedback across multiple channels, streamlining the entire guest experience.
- 2. AI-Powered Automation and Insights: The software leverages AI for automated review responses, intelligent feedback categorization, proactive risk detection, and natural language data analysis, saving time and providing deeper insights.
- 3. Centralized Data and Streamlined Operations: Akira centralizes multi-channel feedback, online reviews, and business listings, enabling efficient management and consistent online presence.
- 4. Proactive Problem Solving: Features like Risk Detection and early trend analysis allow businesses to identify and address potential issues before they escalate, protecting their reputation and customer loyalty.
- 1. Occasional technical glitches or bugs
Blackninja Feedback's Support Options
Email Address
say@helloakira.comBlackninja Feedback's Alternatives
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