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BlueFolder

by BlueFolder Inc. · Since 2003
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ActiveAvailable globallyCloud
Quick facts
VendorBlueFolder Inc.
Year launched2003
StatusActive
Location540 Devall Dr., Suite 301 Auburn, AL 36382
Countries servedGlobal
Languages1
Integrations7+
Free tierN/A
Free trialYES
Contact salesYES

About BlueFolder

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BlueFolder is a robust field service management (FSM) software designed to streamline operations and enhance efficiency for businesses that rely on mobile workforces. It offers a comprehensive suite of features to manage work orders, dispatch technicians, track assets, communicate with customers, and generate invoices. The software boasts a user-friendly interface that caters to users with varying levels of technical expertise. The layout is clean and organized, with clear menus and intuitive navigation. Features are easily accessible, and the system utilizes helpful icons and visual cues to guide users. Notably, BlueFolder offers a customizable dashboard that allows users to personalize their workspace and prioritize the information most relevant to their role. BlueFolder packs a powerful punch when it comes to features. Key functionalities include work order management, dispatch & scheduling, asset management, customer management, mobile app capabilities, reporting & dashboards, integration & customization. The software integrates with various accounting and CRM software, allowing you to streamline workflows and centralize data. Additionally, it offers an open API for custom integrations with other business applications.

Pros & Cons

Pros
  • Simple and easy to navigate with great customization options.
  • Seamless setup and excellent customer support.
  • Efficient work order management and powerful reporting.
  • User-friendly for both field workers and office staff.
  • Strong asset management capabilities with customizable fields.
Cons
  • Lacks drag-and-drop ticket management.
  • Time zone issues when scheduling appointments.
  • Requires external apps to handle some attachments like receipts.
  • Limited email and password security customization.
  • Some features require a learning curve and technical setup.

Features

Key features

1. Work Order Tracking

Track work orders from creation to completion, including job costing and audit logs.

2. Dispatch & Scheduling

Sync with calendars (Outlook/Google) to ensure techs are where they need to be.

3. Asset Management

Manage equipment service history with photos, manuals, etc.

4. Recurring Jobs

Automatically track repetitive work.

5. Customer Portal

Allows customers to create and track work orders, access service history, and more.

6. Mobile Field Service

Mobile access for technicians to manage jobs and client communications.

7. Signature Capture

Capture customer acceptance of completed work using smartphones and tablets.

8. Customizable

Customize fields, notifications, and other settings.

9. Email Automation

Notify customers of job status, comments, and more.

Additional features

1. Work Order Tracking

Full life cycle tracking of work orders, including job costing and status.

2. Customer Management

Organize and manage all client information.

3. Equipment/Asset Management

Service tracking for customer equipment with documentation.

4. Service Dispatch & Scheduling

Intelligent dispatching and calendar syncing.

5. Customer Portal

Self-service portal for clients.

6. Mobile Field Service

On-the-go job management for techs.

7. Reporting & Dashboards

Business insights and reporting tools.

8. Invoicing and Payments

Track billable activities and payments.

9. Contracts Management

Manage service contracts and billing.

10. Notifications

Keep customers and techs updated with alerts.

11. Integration/Export

Import/export data from other systems.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
22
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇴NOK🇩🇰DKK🇰🇷KRW🇿🇦ZAR🇦🇪AED🇸🇦SARQAR

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