About BOSS811
BOSS811 is a damage prevention software platform from BOSS Solutions that supports utility and excavation companies in managing underground utility locating requests. It provides features such as automated ticket management, real-time notifications, and reporting tools so users can ensure compliance and reduce response times. This platform is designed to improve communication between stakeholders and facilitate safer excavation practices by providing easy access to critical information. The system helps organizations simplify their workflows, minimize risks, and maintain regulatory standards. Key capabilities: ticket tracking real-time alerts comprehensive reporting user-friendly interface integration with GIS systems Best for: utility companies and excavation contractors that need to manage utility locating processes effectively.
BOSS811 is a cloud-based One Call Locate Ticket Management solution built for utilities, municipalities, and public works teams that need a faster, more reliable way to manage dig requests and prevent damage to underground infrastructure. The platform replaces manual, fragmented processes with an automated system centered on map-based workflows, giving operators a clear visual understanding of ticket locations and helping field crews stay coordinated in real time. One of the most impressive aspects of BOSS811 is its machine learning–powered risk scoring engine, which evaluates each ticket based on factors like excavation type, proximity to critical assets, and excavator history, allowing teams to prioritize high-risk work sites and respond proactively. Automation plays a major role throughout the platform, especially with features like auto-clear tickets for low-risk requests outside utility coverage areas, which dramatically reduce administrative workload and improve turnaround times. Field locators benefit from full-featured mobile apps that provide driving directions, access to ticket details, and the ability to upload photos, videos, and sketches directly from the field.
Pros & Cons
- +The automation of afterhours callouts for emergency locates saves time and restores work-life balance for supervisors.
- +The platform improves productivity across all aspects of the locating experience.
- +Attaching Kmz files to view plant data is a valuable feature that saves significant time.
- +Ticket management exceeds expectations by combining map locations with utilities, resulting in time and cost savings.
- +Eliminating reliance on fax machines and landlines reduces recurring charges and modernizes operations.
- −Technicians were initially hesitant about another software change, though the transition was ultimately smooth.
- −The mobile app can be slow when loading maps and occasionally times out, requiring reloads.
- −Custom reporting, offered for a fee, did not deliver accurate or useful results, requiring manual data collection.
- −The program’s interface could benefit from more color and modern design elements to distinguish features.
Features
Key features
- Risk Identification & Monitoring
- Uses Machine Learning to identify risks early and streamline field monitoring.
- Auto-Clear Tickets
- Automatically returns the appropriate response code to the One Call Center based on specific parameters.
- Map-Based Workflows
- Provides flexible, innovative workflows for operators utilizing integrated maps.
- Advanced Screening
- Features a powerful routing engine to preprocess tickets as they are received.
- GIS Integration
- Seamlessly integrates with Google Maps and ESRI products (ArcGIS), supporting KML/KMZ files.
- Damage Prevention Tools
- Automates critical processes like Watch and Protect, Damage Investigation, and Public Awareness outreach.
Additional features
- One Call Locate Ticket Management
- Provides an affordable, flexible software solution for managing 811 dig and excavation requests.
- Risk Identification & Monitoring
- Uses Machine Learning to identify risks early, streamline field monitoring, and ensure positive response tracking.
- Notifications
- Automates notifications based on tailored rules for ticket status updates and compliance.
- Dashboard & Reports
- Provides real-time access to data and analytics to stay compliant and improve accountability.
- Map-Based Workflows
- Offers award-winning, innovative map-based workflows for operators.
- Auto-Clear Tickets
- Automatically returns the appropriate response code to the One Call Center without manual intervention.
- Driving Directions
- Enables users to quickly generate the most efficient routes for locating tickets.
- Damage Prevention Tools
- Automates critical processes such as Watch and Protect, Damage Investigation, and Public Awareness outreach.
- Advanced Screening
- Features a powerful routing engine to preprocess tickets as they are received.
- GIS Integration
- Integrates with Google Maps and ESRI products like ArcGIS, and supports Keyhole Markup Languages (KML/KMZ).
- Mobile Apps
- Provides locators with the necessary tools to effectively respond to excavator requests while in the field.
- Auto-close Tickets
- Allows tickets to be closed automatically based on defined parameters.
- Positive Responses Compliance
- Helps users stay compliant with Positive Responses to the call center.
- Customizable Dashboard
- Allows visualization of data using a state-of-the-art customizable dashboard.
- Analytical Reports
- Provides a variety of analytical reports to help users stay on top of their metrics.
- Manifest Generation
- Generates and sends a sketch of the onsite markings to the excavator.
- Attachment Uploads
- Allows uploading of dig site files, videos, and pictures as attachments to tickets via mobile apps.
- Annotation Tools
- Allows insertion of annotations on uploaded attachments using sketching tools and a text editor.
Pricing
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Interface languages
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About BOSS811
BOSS811 is a damage prevention software platform from BOSS Solutions that supports utility and excavation companies in managing underground utility locating requests. It provides features such as automated ticket management, real-time notifications, and reporting tools so users can ensure compliance and reduce response times. This platform is designed to improve communication between stakeholders and facilitate safer excavation practices by providing easy access to critical information. The system helps organizations simplify their workflows, minimize risks, and maintain regulatory standards. Key capabilities: ticket tracking real-time alerts comprehensive reporting user-friendly interface integration with GIS systems Best for: utility companies and excavation contractors that need to manage utility locating processes effectively.
BOSS811 Details
BOSS811's In-App Market Place
Does BOSS811 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (CN¥), INR (₹), RUB (₽)
Pros & Cons
- The automation of afterhours callouts for emergency locates saves time and restores work-life balance for supervisors.
- The platform improves productivity across all aspects of the locating experience.
- Attaching Kmz files to view plant data is a valuable feature that saves significant time.
- Ticket management exceeds expectations by combining map locations with utilities, resulting in time and cost savings.
- Eliminating reliance on fax machines and landlines reduces recurring charges and modernizes operations.
- Technicians were initially hesitant about another software change, though the transition was ultimately smooth.
- The mobile app can be slow when loading maps and occasionally times out, requiring reloads.
- Custom reporting, offered for a fee, did not deliver accurate or useful results, requiring manual data collection.
- The program’s interface could benefit from more color and modern design elements to distinguish features.
BOSS811's Support Options
Email Address
support@boss-solutions.comCommunity Forums
https://forum.bossdesk.io/loginChatbot
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