Boxia

Additional features

Real-time Shipment Tracking

Centralized tracking of all shipments on a single interface, with automatic detection of delivery incidents.

Proactive Customer Communication

Notifies customers at each delivery stage via branded tracking pages, reducing WISMO (Where Is My Order?) tickets.

Branded Tracking Page

Provides customers with a unique, customizable tracking page displaying delivery progress and estimated delivery dates, and capable of generating additional sales.

Logistics Performance Analytics

Monitors and analyzes the performance of carriers, identifying areas for improvement and allowing data export.

Wide Integration

Connects with over 500 carriers and offers native integrations with various technologies and apps, including support and marketing tools.

Centralized Tracking of Parcels

Track all your shipments from various carriers in real time on one unified interface, eliminating the need to visit multiple carrier websites.

Proactive Management of Incidents

Automatically detect potential delivery problems and receive alerts, allowing you to address issues before customers contact you, minimizing customer frustration.

Real-time Shipping Notifications

Automatically inform your customers about every stage of their delivery, including any potential problems, which can reduce "Where Is My Order?" (WISMO) inquiries by up to 80%.

Unique and Branded Tracking Page

Provide your customers with a dedicated, custom-branded tracking page where they can independently view their order's progress on a timeline, see an estimated delivery date, and even be exposed to marketing content for additional sales.

Advanced Logistics Analytics

Monitor and analyze the performance of your various carriers, compare their service quality, and easily export this data to your other business intelligence systems.

Extensive Carrier Integrations

Connects with over 500 international carriers, allowing you to benefit from a vast network and integrate new carriers upon request in minutes.

Technology Integrations

Offers native integrations with popular e-commerce platforms and other apps (e.g., support, marketing tools), and provides an API and webhooks for custom data export.

Optimized Customer Support

Automatic alerts about delivery anomalies enable your support team to quickly identify and resolve issues, reducing inbound contact volume.

Lower Contact Rate

By proactively detecting and communicating about delivery issues, the software helps reduce delivery-related customer inquiries (calls, emails, chat) significantly.

Advanced Monitoring of Operations

Gain deep insights into your carriers' performance and problems, helping you identify and address areas of low service quality.

Boosted Customer Satisfaction

Provides a reassuring and personalized delivery experience through timely notifications and a branded tracking page, enhancing overall customer satisfaction.

Increased Repeat Purchase Rate

Leverage shipping notifications, which boast high open rates, as a marketing channel to promote your brand and products, encouraging repeat business.

Strengthened Customer Loyalty

Maintain consistent engagement with your customers throughout the delivery process by providing visibility and reassurance, fostering stronger loyalty.