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BuildingLink

by BuildingLink · Since 2000
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ActiveAvailable globallyCloud
Quick facts
VendorBuildingLink
Year launched2000
StatusActive
Location85 Fifth Avenue, 3rd Floor, New York, NY 10003, US
Countries servedGlobal
Languages6
Integrations11+
Free tier
Free trial
Contact salesYES

About BuildingLink

BuildingLink is a property management software from BuildingLink that provides tools for residential buildings and communities. It includes features for tenant communication, maintenance requests, and amenity booking so property managers can efficiently manage services and resident needs. The platform offers an online portal for residents to access information and submit requests, improving transparency and responsiveness. BuildingLink supports mobile access, allowing managers to handle inquiries and maintenance on-the-go. Key capabilities: tenant communication maintenance tracking amenity scheduling document management reporting tools Best for: property managers and building staff that need an integrated solution for managing residential properties.

BuildingLink is a leading property management software tailored for residential buildings, including condominiums, co-ops, and apartment complexes. It provides a centralized platform for managing daily operations, resident communication, and staff coordination, helping buildings run smoothly and efficiently. The platform’s core strength lies in its service ticketing system, which allows residents to submit maintenance requests and track progress in real time. Building staff can assign tasks, update statuses, and communicate directly with residents, reducing delays and improving transparency. BuildingLink also includes package tracking tools, enabling front desk staff to log deliveries and notify residents instantly. Its amenity booking system lets residents reserve shared spaces like gyms, lounges, or conference rooms with ease. The platform supports visitor management, key tracking, and incident reporting, making it a comprehensive solution for front-of-house operations. Managers benefit from reporting dashboards, document storage, and compliance tracking, while residents enjoy a mobile app for submitting requests, receiving updates, and accessing building announcements. BuildingLink integrates with hardware systems like key fobs, intercoms, and access control devices, creating a seamless experience across digital and physical touchpoints.

Pros & Cons

What users like
  • +BuildingLink improves communication between residents, staff, and managers in real time.
  • +Visitor and incident tracking improve building security and accountability.
  • +Increases efficiency by automating tasks such as package tracking and maintenance requests
  • +Improves security with access control features and visitor management
  • +Enhances resident satisfaction by providing convenient digital solutions for various needs
  • +Offers reporting and analytics capabilities to help property managers make informed decisions.
What users flag
  • The user interface feels very dated and cluttered, reducing ease of use.
  • Initial set‑up and onboarding require significant time and administrative effort.
  • The system occasionally suffers from outages or performance issues, disrupting operations.
  • Mobile app and web portal synchronization issues frustrate users with inconsistent data.
  • The cost may be high relative to value for smaller properties or organisations.
  • The resident‑facing interface is criticised for being non‑intuitive, leading to low adoption.

Features

Key features

Service ticketing and maintenance requests – Residents submit issues; staff track and resolve efficiently.
Package tracking and delivery logging – Logs incoming parcels and notifies residents instantly.
Amenity booking system – Allows residents to reserve shared spaces and facilities online.
Visitor management and check-in tools – Tracks guest arrivals and logs access securely.
Key and fob tracking – Monitors distribution and return of building access devices.
Incident reporting and resolution tracking – Documents building issues and corrective actions for review.
Mobile app for residents and staff – Enables on-the-go access to all platform features.
Building announcements and alerts – Sends updates and emergency notices to residents instantly.
Document storage and sharing – Hosts building policies, forms, and notices securely.

Additional features

Staff performance tracking – Monitors task completion and service quality requests** – Residents submit issues; staff track and resolve efficiently.
Package tracking and delivery logging – Logs incoming parcels and notifies residents instantly.
Amenity booking system – Allows residents to reserve shared spaces and facilities online.
Visitor management and check-in tools – Tracks guest arrivals and logs access securely.
Key and fob tracking – Monitors distribution and return of building access devices.
Incident reporting and resolution tracking – Documents building issues and corrective actions for review.
Mobile app for residents and staff – Enables on-the-go access to all platform features.
Building announcements and alerts – Sends updates and emergency notices to residents instantly.
Document storage and sharing – Hosts building policies, forms, and notices securely.
Staff performance tracking – Monitors task completion and service quality across shifts.
**Hardware integration with access systems across shifts.
Hardware integration with access systems – Syncs with intercoms, fobs, and door controls.
Resident directory and contact management – Maintains updated profiles and communication preferences.
Custom branding and portal configuration – Tailors interface to match building identity.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
9
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇳🇿NZD🇯🇵JPY🇨🇳CNY🇭🇰HKD

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