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Software Status:Active

About Buzzeasy

Buzzeasy is a customer use software from Geomant that supports the integration of customer interactions across various channels. It provides real-time analytics, automated workflows, and multi-channel communication so organizations can improve service delivery and customer satisfaction. The platform helps businesses manage customer queries efficiently while ensuring consistent responses. Additionally, Buzzeasy offers customized reporting tools that allow organizations to measure their performance and address issues promptly. Key capabilities: real-time analytics automated workflows multi-channel communication customizable reporting performance measurement Best for: businesses that need to improve customer service and simplify communication processes.

Buzzeasy Details

Vendor
Geomant
Year Launched
2000
Location
Inova Solutions - A Geomant Company 800 Battery Ave SE Suite 100, Atlanta, GA 30339, USA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian
Users
Customer Service Managers, Contact Center Agents, IT Support Teams, Business Analysts, Remote Workforce Managers
Industries Served
Government & Public Sector, Education, IT & Helpdesk, Healthcare, Finance & Banking
Tags
Customer Service, AI Support, Omnichannel, Contact Center, Remote Work, Analytics, Microsoft Teams, CRM Integration, Cloud-based, Automation

Buzzeasy's In-App Market Place

Does Buzzeasy have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

nA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), SGD (S$), MXN (Mex$)

Pros & Cons

  • Seamless integration with popular tools like Microsoft Teams and CRM
  • AI automation enhances operational efficiency
  • Unified interface simplifies agent workflows
  • Supports remote work easily
  • Provides in-depth analytics for better decision-making
  • Implementation can be complex depending on existing systems
  • Reliance on cloud infrastructure necessitates strong internet connectivity
  • Customization may require technical expertise
  • Limited details on in-app marketplace or mini apps

Buzzeasy's Support Options

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