About RightSurvey
RightSurvey is a survey software from RightCom that facilitates the creation and distribution of surveys. It offers features such as customizable templates, real-time analytics, and multi-channel distribution so users can gather insights effectively. This platform supports various question types, including multiple choice and open-ended questions, allowing for comprehensive data collection. RightSurvey also includes integration with popular CRM systems to simplify data management. Key capabilities: customizable templates real-time analytics multi-channel distribution data integration extensive reporting tools Best for: businesses and researchers that need to collect and analyze survey data efficiently.
RightSurvey is a customer feedback and survey management solution developed by RightCom as part of its broader CXaaS (Customer Experience as a Service) suite. It is designed to help enterprises collect, analyze, and act on customer insights in real time. By digitizing feedback processes, RightSurvey enables organizations to measure satisfaction, identify pain points, and improve service delivery across multiple channels. The platform integrates survey creation, distribution, analytics dashboards, sentiment analysis, and reporting tools, making it suitable for telecoms, banks, healthcare providers, retailers, and government agencies. RightSurvey supports multi-channel feedback collection via SMS, email, kiosks, mobile apps, and web portals, ensuring inclusivity for diverse customer bases. Its analytics dashboard provides visibility into customer sentiment, response rates, and service performance, helping managers make data-driven decisions. A standout feature of RightSurvey is its real-time sentiment analysis, which allows organizations to detect dissatisfaction early and respond proactively. This is particularly valuable in high-volume industries like telecoms and banking, where customer churn can be costly.
Pros & Cons
- +Real-time sentiment analysis enables proactive responses.
- +Multi-channel distribution increases inclusivity.
- +Custom branding strengthens corporate identity.
- +Feedback-to-action integration drives tangible improvements.
- +Cloud-native infrastructure supports scalability.
- −Limited handling of unstructured feedback like social media comments.
- −Sentiment analysis may misinterpret nuanced responses.
- −Customer support response times vary by region.
- −Internet connectivity issues hinder adoption in rural areas.
- −Survey fatigue may reduce response rates over time.
Features
Key features
- Custom Branding – Personalize surveys to reflect corporate identity.
- Community Empowerment – Expand access to feedback tools for underserved markets.
- Refund Processing Feedback – Capture customer experiences with refunds.
- Policy Compliance Tools – Ensure adherence to data protection regulations.
- Audit Trail – Maintain transparent records of survey responses.
- Performance Benchmarking – Compare satisfaction scores across branches.
- Real-Time Reporting – Generate instant insights from survey responses.
- Survey Templates – Access pre-built questionnaires for common use cases.
- Customer Engagement Tools – Build stronger relationships through feedback loops.
- Feedback-to-Action Integration – Link survey results directly to service improvements.
Additional features
- Survey Creation Tools – Build customized questionnaires easily.
- Multi-Channel Distribution – Collect feedback via SMS, email, kiosks, and apps.
- Sentiment Analysis – Detect customer satisfaction levels in real time.
- Analytics Dashboard – Monitor response rates and feedback trends visually.
- Cloud-Based Platform – Scale operations without heavy IT infrastructure.
- Mobile App Access – Manage surveys conveniently from smartphones.
- Custom Alerts – Notifications for negative feedback or high response volumes.
- User-Friendly UI – Simple design makes survey management intuitive.
- Data Export Options – Export reports for audits and compliance.
- Savings Metrics – Measure efficiency improvements and customer retention transparently.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About RightSurvey
RightSurvey is a survey software from RightCom that facilitates the creation and distribution of surveys. It offers features such as customizable templates, real-time analytics, and multi-channel distribution so users can gather insights effectively. This platform supports various question types, including multiple choice and open-ended questions, allowing for comprehensive data collection. RightSurvey also includes integration with popular CRM systems to simplify data management. Key capabilities: customizable templates real-time analytics multi-channel distribution data integration extensive reporting tools Best for: businesses and researchers that need to collect and analyze survey data efficiently.
RightSurvey Details
RightSurvey's In-App Market Place
Does RightSurvey have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Real-time sentiment analysis enables proactive responses.
- Multi-channel distribution increases inclusivity.
- Custom branding strengthens corporate identity.
- Feedback-to-action integration drives tangible improvements.
- Cloud-native infrastructure supports scalability.
- Limited handling of unstructured feedback like social media comments.
- Sentiment analysis may misinterpret nuanced responses.
- Customer support response times vary by region.
- Internet connectivity issues hinder adoption in rural areas.
- Survey fatigue may reduce response rates over time.
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