About Calabrio Quality Management
Calabrio Quality Management is a quality management software from Calabrio, Inc. that supports omnichannel QA programs. It combines forecasting and scheduling, real-time adherence, and self-scheduling to help improve contact center efficiency. This software provides agent assist capabilities and tools for quality management, enabling organizations to build better brand experiences. Calabrio Quality Management is designed to be trusted by millions of agents at leading brands, offering AI-driven insights for performance and customer use. Key capabilities: forecasting and scheduling real-time adherence self-scheduling agent assist quality management Best for: contact center managers and leaders that need to monitor and improve agent performance and customer interactions.
Calabrio Quality Management Details
Calabrio Quality Management's In-App Market Place
Does Calabrio Quality Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- 1. It automates evaluation at scale, scoring 100% of interactions for consistent, unbiased insights.
- 2. It provides a single source of truth and AI-powered tools to elevate your QA program.
- 3. It simplifies quality assurance and customer experience oversight with scalable tools.
- 4. It empowers agents with customizable reports and gamification to track performance and foster healthy competition.
- 1. Lack of customization options, making it difficult to tailor the software to specific business needs